TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Not very accurate I have used Turbotax for many years. This is the first time that I had been rejected 4 times during filing. It imports last years data, does all it's special checks and says all is good. Then itgets kicked back by IRS for something TT should caught, wife's DL number, wife's AGi not on form, which I put in there 3 times. Wasted a lot of my time, downloading forms to verify all was correct. If they are supposed to being doing all these checks, they should have caught it. Also they came back and said I had to pay another $20 because I had one more form when I was almost completed. I doubt I will use them next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience with Turbo Tax Very easy and user friendly. Prepared Federal and State return in under 45 minutes.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is easy for a typical return When I ran into an issue getting the efile to work correctly, your live assistant was wonderful and got it fixed up pronto!
Date published: 2022-04-18
Rated 3 out of 5 by from Too Expensive It would have been cheaper to buy the software vs online.
Date published: 2022-04-18
Rated 2 out of 5 by from Complete pain downloading and installing was entirely too much work. could have filed a simple return with an in-person tax preparer for less money, effort, and time.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Customer Service The customer service agent I had was very friendly, knowledgeable, personable, and thorough. I would highly recommend Turbo tax for that reason.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax makes life easy TurboTax makes tax-filing easy... even when filing at the last minute. It's ability to connect with my bank and identify the information needed from my forms. Highly recommended!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax did a good job again, except for 1 item All areas appeared to be good, and easy to follow along. When a question came up was easy to follow except on the state form. Nebraska has a property tax credit introduced in 2020. The line #36 which is the filing line is there but not information in Turbo Tax and could not enter anything there. Had to file State on a hand done mail in return.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use I used the Turbo Tax free edition and the experience was very easy.
Date published: 2022-04-18
Rated 5 out of 5 by from easy and simple Focused and intuitive ensure you info is accurate.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9630
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Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not very accurate I have used Turbotax for many years. This is the first time that I had been rejected 4 times during filing. It imports last years data, does all it's special checks and says all is good. Then itgets kicked back by IRS for something TT should caught, wife's DL number, wife's AGi not on form, which I put in there 3 times. Wasted a lot of my time, downloading forms to verify all was correct. If they are supposed to being doing all these checks, they should have caught it. Also they came back and said I had to pay another $20 because I had one more form when I was almost completed. I doubt I will use them next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience with Turbo Tax Very easy and user friendly. Prepared Federal and State return in under 45 minutes.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is easy for a typical return When I ran into an issue getting the efile to work correctly, your live assistant was wonderful and got it fixed up pronto!
Date published: 2022-04-18
Rated 3 out of 5 by from Too Expensive It would have been cheaper to buy the software vs online.
Date published: 2022-04-18
Rated 2 out of 5 by from Complete pain downloading and installing was entirely too much work. could have filed a simple return with an in-person tax preparer for less money, effort, and time.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Customer Service The customer service agent I had was very friendly, knowledgeable, personable, and thorough. I would highly recommend Turbo tax for that reason.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax makes life easy TurboTax makes tax-filing easy... even when filing at the last minute. It's ability to connect with my bank and identify the information needed from my forms. Highly recommended!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax did a good job again, except for 1 item All areas appeared to be good, and easy to follow along. When a question came up was easy to follow except on the state form. Nebraska has a property tax credit introduced in 2020. The line #36 which is the filing line is there but not information in Turbo Tax and could not enter anything there. Had to file State on a hand done mail in return.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is easy to use I used the Turbo Tax free edition and the experience was very easy.
Date published: 2022-04-18
Rated 5 out of 5 by from easy and simple Focused and intuitive ensure you info is accurate.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9630