TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from 2021 Turbo Tax review Great experience. Thank you. It walks you through every area.
Date published: 2022-02-20
Rated 3 out of 5 by from Download is difficult I've used Turbo Tax for the last 15 years and always bought the CD. This year I downloaded it from the website and doing my taxes was easy no issues but when I tried to start a new return for my daughter it was really difficult. I couldn;t figure out how to start a new return and even did a chat with someone online and I didn't have the buttons they were telling me to click on. I finally figured it out but it took a couple hours and I still don't know how I got there.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax was amazing! Very helpful, told me exactly what I needed and even had a chat feature, for free, to help with any questions I had.
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo Tax is a good tool Turbo tax is a good tool to use for filing taxes. live chat was helpful as well as the learn more links.
Date published: 2022-02-20
Rated 5 out of 5 by from Yay Turbo tax is so So easy to use! Thank you TurboTax!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax This program is so easy to use. I love that it pulls my info from previous years taxes so I don't have to re-enter all the information.
Date published: 2022-02-20
Rated 5 out of 5 by from awesome very helpful very easy no complaints. I will be sure to recommend to family and friends
Date published: 2022-02-20
Rated 5 out of 5 by from Easy Quick, simple and convenient! Most of my documents were pre loaded which helpful
Date published: 2022-02-20
Rated 1 out of 5 by from Untrustworthy results, constant upsells, no help - There is a clear bug in the refund preview amount. Not only did my federal randomly jump from 2k to 9k then back (after no changes), but my state refund confirmation actually contained a different number owed than previously shown. After submission, the amount I owed was 3 times what was originally shown. - The information and explanations are very inconsistent. Some credits/deductions there is ample explanation and I feel confident, others there is actually no information at all and the labeling is unclear. I looked up the descriptions in the federal and state tax instruction manuals and immediately understood each question. This product should be doing a far superior job than a multi-dozen page, government tax eye chart. - After the numbers were inconsistent, I did both state returns myself by hand for peace of mind. It took less than 15% of the time to fill them out by hand than it did TurboTax. Not only was I frustrated from the lack on information, it took more time than doing it by hand, I still had to do it by hand due to the data inconsistencies, it was constantly trying to upsell me AND I had to PAY for this experience.
Date published: 2022-02-20
Rated 5 out of 5 by from Pretty simple There are a few things that I didn’t know. But we completed our taxes to our best ability and knowledge.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9628
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 2021 Turbo Tax review Great experience. Thank you. It walks you through every area.
Date published: 2022-02-20
Rated 3 out of 5 by from Download is difficult I've used Turbo Tax for the last 15 years and always bought the CD. This year I downloaded it from the website and doing my taxes was easy no issues but when I tried to start a new return for my daughter it was really difficult. I couldn;t figure out how to start a new return and even did a chat with someone online and I didn't have the buttons they were telling me to click on. I finally figured it out but it took a couple hours and I still don't know how I got there.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax was amazing! Very helpful, told me exactly what I needed and even had a chat feature, for free, to help with any questions I had.
Date published: 2022-02-20
Rated 4 out of 5 by from Turbo Tax is a good tool Turbo tax is a good tool to use for filing taxes. live chat was helpful as well as the learn more links.
Date published: 2022-02-20
Rated 5 out of 5 by from Yay Turbo tax is so So easy to use! Thank you TurboTax!
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo tax This program is so easy to use. I love that it pulls my info from previous years taxes so I don't have to re-enter all the information.
Date published: 2022-02-20
Rated 5 out of 5 by from awesome very helpful very easy no complaints. I will be sure to recommend to family and friends
Date published: 2022-02-20
Rated 5 out of 5 by from Easy Quick, simple and convenient! Most of my documents were pre loaded which helpful
Date published: 2022-02-20
Rated 1 out of 5 by from Untrustworthy results, constant upsells, no help - There is a clear bug in the refund preview amount. Not only did my federal randomly jump from 2k to 9k then back (after no changes), but my state refund confirmation actually contained a different number owed than previously shown. After submission, the amount I owed was 3 times what was originally shown. - The information and explanations are very inconsistent. Some credits/deductions there is ample explanation and I feel confident, others there is actually no information at all and the labeling is unclear. I looked up the descriptions in the federal and state tax instruction manuals and immediately understood each question. This product should be doing a far superior job than a multi-dozen page, government tax eye chart. - After the numbers were inconsistent, I did both state returns myself by hand for peace of mind. It took less than 15% of the time to fill them out by hand than it did TurboTax. Not only was I frustrated from the lack on information, it took more time than doing it by hand, I still had to do it by hand due to the data inconsistencies, it was constantly trying to upsell me AND I had to PAY for this experience.
Date published: 2022-02-20
Rated 5 out of 5 by from Pretty simple There are a few things that I didn’t know. But we completed our taxes to our best ability and knowledge.
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9628