TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Turbo Tax uses hidden fees The product is OK, but they drop an additional $40 fee on you when you are ready to file. Very misleading about the cost.
Date published: 2022-04-08
Rated 4 out of 5 by from Very convenient Very convenient to use because it is quick to access
Date published: 2022-04-08
Rated 4 out of 5 by from Good Good system, will continue to use, no complaints at this time.
Date published: 2022-04-08
Rated 5 out of 5 by from Will use turbotax again! Turbotax is user friendly and lot of information to help you file your taxes correctly. They have amazing customer service agents to chat with as well and answer questions you may have. Definitely will recommend to friends and family!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is great!!! Two people helped me: Iesha and Richard they were fantastic.
Date published: 2022-04-08
Rated 5 out of 5 by from Awesome really enjoy the ease of use. the platform is awesome
Date published: 2022-04-08
Rated 4 out of 5 by from Efficient Process was very organized and efficient. It was a little different with a lot of the engagement through IM, but surprising to me that worked well.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is great! As usual, Turbo Tax was easy to use. I had only one problem centered on a change in treatment about non-employee compensation. I am an "independent contractor" for a travel agency for which I pay an annual fee to secure my travel agent credentials. The way Turbo Tax's GUI interfaces with the user to construct Schedule C could be made more smooth. Am I the business? What address is it asking for, mine or the agency's. It didn't give me an opportunity to edit the income I entered initially--and it initially double-counted the income number I entered.
Date published: 2022-04-08
Rated 4 out of 5 by from WISH ONE YEAR WOULD SPEAK TO THE NEXT I love Turbo Tax and no longer use a tax preparer. I have been using Turbo Tax for the last five years. My one disappointment is that one year doesn't "talk" to the following one. If there's a way to do this, please let me know!
Date published: 2022-04-08
Rated 4 out of 5 by from TT User since years, very happy but K1 has issues Avid user of TTand have always bragged how TT is better than any H&R Block... BUT, this time the K1 input has changed and is not clear in regards to 199A income loss; especially rental. Took me three calls, the second one taking almost two hours. But the last call with Tami after almost 1 hour, we got the issue solved. There are some glitches with the K1 input, ie 199a income that should be improved upon, as well as some other minor K1 stuff. Would otherwise have given 5 stars... Tami was great,, third TT agent to help me,, she deserves the 5 stars.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9621
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax uses hidden fees The product is OK, but they drop an additional $40 fee on you when you are ready to file. Very misleading about the cost.
Date published: 2022-04-08
Rated 4 out of 5 by from Very convenient Very convenient to use because it is quick to access
Date published: 2022-04-08
Rated 4 out of 5 by from Good Good system, will continue to use, no complaints at this time.
Date published: 2022-04-08
Rated 5 out of 5 by from Will use turbotax again! Turbotax is user friendly and lot of information to help you file your taxes correctly. They have amazing customer service agents to chat with as well and answer questions you may have. Definitely will recommend to friends and family!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax is great!!! Two people helped me: Iesha and Richard they were fantastic.
Date published: 2022-04-08
Rated 5 out of 5 by from Awesome really enjoy the ease of use. the platform is awesome
Date published: 2022-04-08
Rated 4 out of 5 by from Efficient Process was very organized and efficient. It was a little different with a lot of the engagement through IM, but surprising to me that worked well.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is great! As usual, Turbo Tax was easy to use. I had only one problem centered on a change in treatment about non-employee compensation. I am an "independent contractor" for a travel agency for which I pay an annual fee to secure my travel agent credentials. The way Turbo Tax's GUI interfaces with the user to construct Schedule C could be made more smooth. Am I the business? What address is it asking for, mine or the agency's. It didn't give me an opportunity to edit the income I entered initially--and it initially double-counted the income number I entered.
Date published: 2022-04-08
Rated 4 out of 5 by from WISH ONE YEAR WOULD SPEAK TO THE NEXT I love Turbo Tax and no longer use a tax preparer. I have been using Turbo Tax for the last five years. My one disappointment is that one year doesn't "talk" to the following one. If there's a way to do this, please let me know!
Date published: 2022-04-08
Rated 4 out of 5 by from TT User since years, very happy but K1 has issues Avid user of TTand have always bragged how TT is better than any H&R Block... BUT, this time the K1 input has changed and is not clear in regards to 199A income loss; especially rental. Took me three calls, the second one taking almost two hours. But the last call with Tami after almost 1 hour, we got the issue solved. There are some glitches with the K1 input, ie 199a income that should be improved upon, as well as some other minor K1 stuff. Would otherwise have given 5 stars... Tami was great,, third TT agent to help me,, she deserves the 5 stars.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9621