TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Terrible customer service—misled me I was misled about my tax expert, given faulty advice and told to pay incorrect amounts of tax. Spend hours on the phone. Horrible experience. I would really appreciate a refund for my fee or similar
Date published: 2022-05-03
Rated 4 out of 5 by from Needs improvement. Why is it so slow to open and why update each time it opens even after returns are filed? The explanations and any help print are next to impossible to read so I waste a lot of paper printing out material just so that I can read what it says. I also purchased the state e-file return only to have my federal return rejected so I had to mail both returns so I would like the state purchase refunded. I have also had this happen before several times so next year I will at least know not to pay for it before I file my federal return.
Date published: 2022-05-03
Rated 5 out of 5 by from It Just Works It's easy to use. Very Simplified and everything is explained.
Date published: 2022-05-03
Rated 5 out of 5 by from TURBO TAX is SUPERB!! I have taken full service and Dennis is really experienced
Date published: 2022-05-03
Rated 5 out of 5 by from Fine great I recommend it for anyone!!!! Go for i Hectic different liked it nice! Do it for yourself next year!!!!!!!!!!
Date published: 2022-05-03
Rated 5 out of 5 by from super easy very user friendly and super easy. im going to use again
Date published: 2022-05-03
Rated 1 out of 5 by from Easy money hassle free Pretty good stuff will be back for this service.......
Date published: 2022-05-03
Rated 5 out of 5 by from TurboTax is informative and helpful For the first time ever filling out a business tax return, all the information I needed was within TurboTax. If I had a question there were chat boxes and further information explanation guides and even links out to IRS information.
Date published: 2022-05-03
Rated 4 out of 5 by from Karen was great, software was eh TurboTax was great, but I was forced to file using a CPA because of a software issue that couldn't be resolved. I spent around 4 hours on the phone with customer service only for them to tell me there was no solution. I am a full time day trader and my cost basis on a few trades exceeded the limit of $9,999,999.99. I'm not sure why there is a limit, but that was the only thing preventing me from just filing through the software directly. Other than that I had a great experience with the CPA TurboTax provided me, Karen.
Date published: 2022-05-02
Rated 4 out of 5 by from Bigger refund and much more work Much more work on my part but a bigger refund than past years
Date published: 2022-05-02
All TurboTax® Offerings Reviews - Page 97
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible customer service—misled me I was misled about my tax expert, given faulty advice and told to pay incorrect amounts of tax. Spend hours on the phone. Horrible experience. I would really appreciate a refund for my fee or similar
Date published: 2022-05-03
Rated 4 out of 5 by from Needs improvement. Why is it so slow to open and why update each time it opens even after returns are filed? The explanations and any help print are next to impossible to read so I waste a lot of paper printing out material just so that I can read what it says. I also purchased the state e-file return only to have my federal return rejected so I had to mail both returns so I would like the state purchase refunded. I have also had this happen before several times so next year I will at least know not to pay for it before I file my federal return.
Date published: 2022-05-03
Rated 5 out of 5 by from It Just Works It's easy to use. Very Simplified and everything is explained.
Date published: 2022-05-03
Rated 5 out of 5 by from TURBO TAX is SUPERB!! I have taken full service and Dennis is really experienced
Date published: 2022-05-03
Rated 5 out of 5 by from Fine great I recommend it for anyone!!!! Go for i Hectic different liked it nice! Do it for yourself next year!!!!!!!!!!
Date published: 2022-05-03
Rated 5 out of 5 by from super easy very user friendly and super easy. im going to use again
Date published: 2022-05-03
Rated 1 out of 5 by from Easy money hassle free Pretty good stuff will be back for this service.......
Date published: 2022-05-03
Rated 5 out of 5 by from TurboTax is informative and helpful For the first time ever filling out a business tax return, all the information I needed was within TurboTax. If I had a question there were chat boxes and further information explanation guides and even links out to IRS information.
Date published: 2022-05-03
Rated 4 out of 5 by from Karen was great, software was eh TurboTax was great, but I was forced to file using a CPA because of a software issue that couldn't be resolved. I spent around 4 hours on the phone with customer service only for them to tell me there was no solution. I am a full time day trader and my cost basis on a few trades exceeded the limit of $9,999,999.99. I'm not sure why there is a limit, but that was the only thing preventing me from just filing through the software directly. Other than that I had a great experience with the CPA TurboTax provided me, Karen.
Date published: 2022-05-02
Rated 4 out of 5 by from Bigger refund and much more work Much more work on my part but a bigger refund than past years
Date published: 2022-05-02
All TurboTax® Offerings Reviews - Page 97