TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Still works but getting WAY too expensive! This software makes a complex project easy but I has gotten too expensive to make it worth while. I'm going to probably try some other product next year.
Date published: 2023-02-25
Rated 3 out of 5 by from Extra cost not worth it historically i have used the base turbo tax product for my return... without any live assisted premier. I thought the extra cost would include a full review at the end (instead of a prompt for me to point out any items I wanted review). (Because I had some new items i wanted someone else to review). For the two questions i had, i used the live assistance. After 50 minutes i basically fixed it myself (more so due to technical limitations of the tool than person helping). After that I basically decided to finish on my own. Next year I will be reverting back to a lower cost product.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax over a decade I love turbo tax. They are always there to help if you need it.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is great I dont see any need in hiring another tax service because Turbo tax make the process very easy
Date published: 2023-02-25
Rated 2 out of 5 by from Turbo Tax did not have 2021 tax returns I spent an extra two hours on the LAST step of the filing process because Turbo Tax did not have my 2021 tax returns on file and neither did I. Huge waste of time.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbo Tax is Easy Very straightforward and easy to navigate site and help was just a click away.
Date published: 2023-02-25
Rated 5 out of 5 by from I love Turbo Tax, this is my 9th year using them. Everything went smoothly even with all of my changes,
Date published: 2023-02-25
Rated 5 out of 5 by from We remain happy with TTO!!! It's a great experience. I took full advance of Document Storage this year ad I uploaded over 50 documents from prior years.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy - walk through each category IF you have all your documents (1099, bank statements, etc) together, it's an easy process. I was a bit annoyed when it repeatedly asked to confirm 1099-R info, which i re-input and then deleted on another page for redundancy. I'm year 8 or 9 using TurboTax, will again next year,
Date published: 2023-02-25
Rated 5 out of 5 by from Best service Highest refund I have ever gotten alone and best service.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9600
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Still works but getting WAY too expensive! This software makes a complex project easy but I has gotten too expensive to make it worth while. I'm going to probably try some other product next year.
Date published: 2023-02-25
Rated 3 out of 5 by from Extra cost not worth it historically i have used the base turbo tax product for my return... without any live assisted premier. I thought the extra cost would include a full review at the end (instead of a prompt for me to point out any items I wanted review). (Because I had some new items i wanted someone else to review). For the two questions i had, i used the live assistance. After 50 minutes i basically fixed it myself (more so due to technical limitations of the tool than person helping). After that I basically decided to finish on my own. Next year I will be reverting back to a lower cost product.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax over a decade I love turbo tax. They are always there to help if you need it.
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo tax is great I dont see any need in hiring another tax service because Turbo tax make the process very easy
Date published: 2023-02-25
Rated 2 out of 5 by from Turbo Tax did not have 2021 tax returns I spent an extra two hours on the LAST step of the filing process because Turbo Tax did not have my 2021 tax returns on file and neither did I. Huge waste of time.
Date published: 2023-02-25
Rated 4 out of 5 by from Turbo Tax is Easy Very straightforward and easy to navigate site and help was just a click away.
Date published: 2023-02-25
Rated 5 out of 5 by from I love Turbo Tax, this is my 9th year using them. Everything went smoothly even with all of my changes,
Date published: 2023-02-25
Rated 5 out of 5 by from We remain happy with TTO!!! It's a great experience. I took full advance of Document Storage this year ad I uploaded over 50 documents from prior years.
Date published: 2023-02-25
Rated 5 out of 5 by from Easy - walk through each category IF you have all your documents (1099, bank statements, etc) together, it's an easy process. I was a bit annoyed when it repeatedly asked to confirm 1099-R info, which i re-input and then deleted on another page for redundancy. I'm year 8 or 9 using TurboTax, will again next year,
Date published: 2023-02-25
Rated 5 out of 5 by from Best service Highest refund I have ever gotten alone and best service.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9600