TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
Cahill11 from
Turbo tax works for me
It makes filing taxes easy. Great support staff. They helped me when I had questions.
Date published: 2023-02-25
Rated 4 out of 5 by
NickNameNotTaken873875987 from
Good but Confusing and Live Help was rude
I think it was better than last year. When I imported information from my financial institutions, it seems it updated some information but left others as "review" and never updated or removed it if it wasn't required. Was a little confusing. Also, I had some trouble in regards to adding information for some forms I don't normally get so I used "Live Help". I ended up just ending the session because it was a waste of time. I probably won't be using that service again.
Date published: 2023-02-25
Rated 4 out of 5 by
Ang and Jayse from
Online Turbo Tax is helpful
It was very helpful to be able to purchase turbo tax online instead of a store an downloading it. It was easy and quick.
Date published: 2023-02-25
Rated 5 out of 5 by
Ginny 72 from
They are patient with you.
She was patient with this old lady. I loved her directions and she was so considerate.
Date published: 2023-02-25
Rated 3 out of 5 by
null from
The Lady that helped us was PHENOMENAL
I can't say enough about this woman. She was like Jesus. Let her see Beyonce please.
Date published: 2023-02-25
Rated 5 out of 5 by
Mark Medvedev from
Good
Great service, great communication, great explanation.
Date published: 2023-02-25
Rated 4 out of 5 by
CMB94 from
TurboTax is Good!
My experience was about the same as it is every year. The features and quality are great.
Date published: 2023-02-25
Rated 4 out of 5 by
null from
Software is glitchy this year
For the most part, everything went OK. On some pages, I had to select continue a second time without making any changes when the software dumped me back to the same page. Also, I selected that we had experience ID theft and needed to enter PIN nunbers but the page to enter these values did not come up. This also happened two years ago so I'm expecting our returns to get rejected, at which point the software will hopefully recognize why they were rejected and then ask for the PIN numbers for identity theft projection
Date published: 2023-02-25
Rated 2 out of 5 by
RPJames from
Easy to follow along but hidden fees charged
I purchases TurboTax from Amazon like I did last year. Filling out and following along was easy, but when it got to the point where I was to submit my return there was an additional fee for $45 for premium service that I did not want. I tried using the help feature to remove the fee but it was not helpful at all. The directions to remove the charge were not options that I could find. It was very frustrating. I didnt seem to have this issue last year when I filed my taxes using Turbo Tax, so I am very disappointed that this fee was not something that I was able to remove. Trying to use the Intuit site for help was even more frustrating as they kept trying to have me purchase Turbo Tax again.
Date published: 2023-02-25
Rated 5 out of 5 by
Ethan19128 from
Great!
Great, easy experience. I had it done in 10 minutes.
All TurboTax® Offerings Reviews - Page 9593
Date published: 2023-02-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Cahill11 from
Turbo tax works for me
It makes filing taxes easy. Great support staff. They helped me when I had questions.
Date published: 2023-02-25
Rated 4 out of 5 by
NickNameNotTaken873875987 from
Good but Confusing and Live Help was rude
I think it was better than last year. When I imported information from my financial institutions, it seems it updated some information but left others as "review" and never updated or removed it if it wasn't required. Was a little confusing. Also, I had some trouble in regards to adding information for some forms I don't normally get so I used "Live Help". I ended up just ending the session because it was a waste of time. I probably won't be using that service again.
Date published: 2023-02-25
Rated 4 out of 5 by
Ang and Jayse from
Online Turbo Tax is helpful
It was very helpful to be able to purchase turbo tax online instead of a store an downloading it. It was easy and quick.
Date published: 2023-02-25
Rated 5 out of 5 by
Ginny 72 from
They are patient with you.
She was patient with this old lady. I loved her directions and she was so considerate.
Date published: 2023-02-25
Rated 3 out of 5 by
null from
The Lady that helped us was PHENOMENAL
I can't say enough about this woman. She was like Jesus. Let her see Beyonce please.
Date published: 2023-02-25
Rated 5 out of 5 by
Mark Medvedev from
Good
Great service, great communication, great explanation.
Date published: 2023-02-25
Rated 4 out of 5 by
CMB94 from
TurboTax is Good!
My experience was about the same as it is every year. The features and quality are great.
Date published: 2023-02-25
Rated 4 out of 5 by
null from
Software is glitchy this year
For the most part, everything went OK. On some pages, I had to select continue a second time without making any changes when the software dumped me back to the same page. Also, I selected that we had experience ID theft and needed to enter PIN nunbers but the page to enter these values did not come up. This also happened two years ago so I'm expecting our returns to get rejected, at which point the software will hopefully recognize why they were rejected and then ask for the PIN numbers for identity theft projection
Date published: 2023-02-25
Rated 2 out of 5 by
RPJames from
Easy to follow along but hidden fees charged
I purchases TurboTax from Amazon like I did last year. Filling out and following along was easy, but when it got to the point where I was to submit my return there was an additional fee for $45 for premium service that I did not want. I tried using the help feature to remove the fee but it was not helpful at all. The directions to remove the charge were not options that I could find. It was very frustrating. I didnt seem to have this issue last year when I filed my taxes using Turbo Tax, so I am very disappointed that this fee was not something that I was able to remove. Trying to use the Intuit site for help was even more frustrating as they kept trying to have me purchase Turbo Tax again.
Date published: 2023-02-25
Rated 5 out of 5 by
Ethan19128 from
Great!
Great, easy experience. I had it done in 10 minutes.
All TurboTax® Offerings Reviews - Page 9593
Date published: 2023-02-25