TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to navigate Very user friendly. Support was quick to answer question in chat
Date published: 2022-04-16
Rated 5 out of 5 by from AWESOME IT WAS SUCH A GREAT HELP. SHE WAS VERY NICE AND HELPFUL
Date published: 2022-04-16
Rated 5 out of 5 by from Gets better (easier) every year For some reason I found the questions and prompts to be more helpful and detailed than former years
Date published: 2022-04-16
Rated 2 out of 5 by from Expensive and mediocre So many things lacking or done poorly. Just a couple for instances... -- Somehow didn't enter federal pin. After rejection only given vague directions to fill in. Why not a link to the proper location? -- Selling a rental house the only boxes are "Sales Price" and "Sales Expenses" with no prompts for the types of expenses. (Also doesn't have the simple calculation to divide asset/land percentage.) -- Could list plenty of other issues...
Date published: 2022-04-16
Rated 3 out of 5 by from 2021 Turbo Tax I have used TT for the last several years. This is the first time I've had issues with it. My return was rejected several times by the IRS. I made corrections only to have it come back to me with the same errors. TT did not make the corrections per the program. Needless to say, I have been very frustrated and disappointed.
Date published: 2022-04-16
Rated 5 out of 5 by from Very convenient and user friendly Easier to use, the guidance provided is extremely useful.
Date published: 2022-04-16
Rated 2 out of 5 by from meh A lot of work to save 25 bucks. could have had it done by jackson hewitt for that much but thought I could have saved more.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Filing TurboTax makes it easy to file taxes. It lets you know where to find any necessary information on W-2 and other forms. The step-by-step template is easy to complete with provided explanations if needed.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple to use. I love the live chat! I love the live chat with Alicia. She took over my screen & showed me step by step what to do and fill.
Date published: 2022-04-16
Rated 3 out of 5 by from Prices Rising!! TurboTax is getting better. I keep purchasing the premier version but probably a reduced version is more applicable
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9591
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to navigate Very user friendly. Support was quick to answer question in chat
Date published: 2022-04-16
Rated 5 out of 5 by from AWESOME IT WAS SUCH A GREAT HELP. SHE WAS VERY NICE AND HELPFUL
Date published: 2022-04-16
Rated 5 out of 5 by from Gets better (easier) every year For some reason I found the questions and prompts to be more helpful and detailed than former years
Date published: 2022-04-16
Rated 2 out of 5 by from Expensive and mediocre So many things lacking or done poorly. Just a couple for instances... -- Somehow didn't enter federal pin. After rejection only given vague directions to fill in. Why not a link to the proper location? -- Selling a rental house the only boxes are "Sales Price" and "Sales Expenses" with no prompts for the types of expenses. (Also doesn't have the simple calculation to divide asset/land percentage.) -- Could list plenty of other issues...
Date published: 2022-04-16
Rated 3 out of 5 by from 2021 Turbo Tax I have used TT for the last several years. This is the first time I've had issues with it. My return was rejected several times by the IRS. I made corrections only to have it come back to me with the same errors. TT did not make the corrections per the program. Needless to say, I have been very frustrated and disappointed.
Date published: 2022-04-16
Rated 5 out of 5 by from Very convenient and user friendly Easier to use, the guidance provided is extremely useful.
Date published: 2022-04-16
Rated 2 out of 5 by from meh A lot of work to save 25 bucks. could have had it done by jackson hewitt for that much but thought I could have saved more.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Filing TurboTax makes it easy to file taxes. It lets you know where to find any necessary information on W-2 and other forms. The step-by-step template is easy to complete with provided explanations if needed.
Date published: 2022-04-16
Rated 5 out of 5 by from Simple to use. I love the live chat! I love the live chat with Alicia. She took over my screen & showed me step by step what to do and fill.
Date published: 2022-04-16
Rated 3 out of 5 by from Prices Rising!! TurboTax is getting better. I keep purchasing the premier version but probably a reduced version is more applicable
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9591