TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Live Support is actually Helpful The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by from Should have used some help I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by from Taxes It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by from Terrible - Makes Incorrect Deduction Recommations First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
Rated 4 out of 5 by from good good..........................................................................................................................................
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax for Life! I've used TurboTax since its inception. Before computers, I did it all by hand. I'm a true fan of TurboTax and it has just gotten better and easier through the years!
Date published: 2022-04-17
Rated 4 out of 5 by from great Great! Easy to Navigate A+ Great job Turbo Tax!! Keep up the good work!
Date published: 2022-04-17
Rated 5 out of 5 by from File with CONFIDENCE GREAT service to use from home. Keeps records of your taxes and cost is comparable
Date published: 2022-04-17
Rated 5 out of 5 by from works great I t took me about 3 hours to do a self-employment tax return and that was with help from the experts. They were a great help and walked me through all of my issues
Date published: 2022-04-17
Rated 5 out of 5 by from Loyal TurboTax User for Over 20 Years! I've been a TurboTax user for over 20 years, and have always been satisfied and happy with my results!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 959
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live Support is actually Helpful The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by from Should have used some help I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by from Taxes It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by from Terrible - Makes Incorrect Deduction Recommations First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
Rated 4 out of 5 by from good good..........................................................................................................................................
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax for Life! I've used TurboTax since its inception. Before computers, I did it all by hand. I'm a true fan of TurboTax and it has just gotten better and easier through the years!
Date published: 2022-04-17
Rated 4 out of 5 by from great Great! Easy to Navigate A+ Great job Turbo Tax!! Keep up the good work!
Date published: 2022-04-17
Rated 5 out of 5 by from File with CONFIDENCE GREAT service to use from home. Keeps records of your taxes and cost is comparable
Date published: 2022-04-17
Rated 5 out of 5 by from works great I t took me about 3 hours to do a self-employment tax return and that was with help from the experts. They were a great help and walked me through all of my issues
Date published: 2022-04-17
Rated 5 out of 5 by from Loyal TurboTax User for Over 20 Years! I've been a TurboTax user for over 20 years, and have always been satisfied and happy with my results!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 959