TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Andr0id from
Live Support is actually Helpful
The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by
Lil Mabel from
Should have used some help
I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by
Barb E G from
Taxes
It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by
BL12345 from
Terrible - Makes Incorrect Deduction Recommations
First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
Rated 4 out of 5 by
Srinivas1001 from
good
good..........................................................................................................................................
Date published: 2022-04-17
Rated 5 out of 5 by
BrubooS from
TurboTax for Life!
I've used TurboTax since its inception. Before computers, I did it all by hand. I'm a true fan of TurboTax and it has just gotten better and easier through the years!
Date published: 2022-04-17
Rated 4 out of 5 by
paw587 from
great
Great! Easy to Navigate A+ Great job Turbo Tax!! Keep up the good work!
Date published: 2022-04-17
Rated 5 out of 5 by
BYEDON2020 from
File with CONFIDENCE
GREAT service to use from home. Keeps records of your taxes and cost is comparable
Date published: 2022-04-17
Rated 5 out of 5 by
gkundla from
works great
I t took me about 3 hours to do a self-employment tax return and that was with help from the experts. They were a great help and walked me through all of my issues
Date published: 2022-04-17
Rated 5 out of 5 by
Ossie57 from
Loyal TurboTax User for Over 20 Years!
I've been a TurboTax user for over 20 years, and have always been satisfied and happy with my results!
All TurboTax® Offerings Reviews - Page 959
Date published: 2022-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Andr0id from
Live Support is actually Helpful
The Live Chat & Phone customer support is actually really helpful. They answered questions and walked me through a few steps.
Date published: 2022-04-17
Rated 3 out of 5 by
Lil Mabel from
Should have used some help
I thought I was doing something wrong since I have to pay back, but someone informed me that I was doing ol
Date published: 2022-04-17
Rated 3 out of 5 by
Barb E G from
Taxes
It sure cost more every year and it sure is not free to file
Date published: 2022-04-17
Rated 1 out of 5 by
BL12345 from
Terrible - Makes Incorrect Deduction Recommations
First, the application makes incorrect recommendations in certain situations that causes penalties on their tax obligation. Example: suggested I open IRA to reduce tax burden for 2020 taxes. Followed their instructions within the product, after which I had a penalty added for 2020 because of AGI levels. So I cancelled the IRA within 24 hours but this year I'm hit again with a penalty for early withdrawals. The whole purpose of using Turbotax instead is to not need a tax accountant. I expect the suggestions and guidance to be accurate based on the data the tool has available. Second, this product routinely suggests users follow step-by-step process for deductions they do not qualify. This causes a huge waste of time for users entering data then being told "You do not qualify for this deduction". The application should be built to tell the user upfront, they do not qualify. Example: Eduction expeses -- the application should have the rules to check the requirements BEFORE suggesting the user enter this information. Other examples include married couples with student loan interest when AGI is over a certain amount. I will NOT be using this product going forward.
Date published: 2022-04-17
Rated 4 out of 5 by
Srinivas1001 from
good
good..........................................................................................................................................
Date published: 2022-04-17
Rated 5 out of 5 by
BrubooS from
TurboTax for Life!
I've used TurboTax since its inception. Before computers, I did it all by hand. I'm a true fan of TurboTax and it has just gotten better and easier through the years!
Date published: 2022-04-17
Rated 4 out of 5 by
paw587 from
great
Great! Easy to Navigate A+ Great job Turbo Tax!! Keep up the good work!
Date published: 2022-04-17
Rated 5 out of 5 by
BYEDON2020 from
File with CONFIDENCE
GREAT service to use from home. Keeps records of your taxes and cost is comparable
Date published: 2022-04-17
Rated 5 out of 5 by
gkundla from
works great
I t took me about 3 hours to do a self-employment tax return and that was with help from the experts. They were a great help and walked me through all of my issues
Date published: 2022-04-17
Rated 5 out of 5 by
Ossie57 from
Loyal TurboTax User for Over 20 Years!
I've been a TurboTax user for over 20 years, and have always been satisfied and happy with my results!
All TurboTax® Offerings Reviews - Page 959
Date published: 2022-04-17