TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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America’s #1 tax prep provider.

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Rated 5 out of 5 by from great service I love turbotax, i would tell all my people to use it.
Date published: 2023-02-25
Rated 5 out of 5 by from One suggestion I have been using Turbo Tax for at least 12 years. I got accustomed to doing things on my computer. Now you have an option of filing online but the computer version and the online do not talk to each other too easily. So I have all of these .pdf returns that I cannot seem to upload. But honesrtly, the product and service you provide is excellent. Thank you
Date published: 2023-02-25
Rated 5 out of 5 by from Great service, use TurboTax every time I use Turbo tax every year. It is worth paying for the convenience until my situation becomes more complicated. Everything is simple and quick.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is not easy to use but better. Turbo Tax leaves some gaps in the tax process. I have been trying to report a form 1099-Int for several years and just found out last night that My biggest problem was that I needed to upgrade from Deluxe to Premium to be able to report the 1099-Int in the correct place.
Date published: 2023-02-25
Rated 1 out of 5 by from Seven years of loyalty ruined in 30 minutes I am an active duty military member, a USAA member, and I have been using turbo tax for seven years. This year, the turbo tax AI algorithm lead me into believing that I needed an upgraded product in order to file. Unknown to me, this product would not allow me to maintain my status of filing for free. After 2.5 hours of working on my taxes and an additional 30 minutes on the phone with customer service; I was told that I would need to restart my federal return in order to file for free. I mentioned to the representative that if I have to restart my federal return, that I might as well use another product. They didn't care whatsoever. So, that's what I'll be doing going forward.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is the best nothing like turbo tax intuit. focus on the product's
Date published: 2023-02-25
Rated 5 out of 5 by from awesome turbo tax great program thank you so much love that it was asy to use
Date published: 2023-02-25
Rated 4 out of 5 by from Easy site and lots of help along the way I feel the service is very good and the input program is great. I am not happy that I am unable to e-file and for the last 3 years I have had to print & mail my returns. Your system does not like the one of my 1099 forms that shows the NYS tax withheld on line 14 and your system will not accept that amount indicating that it cannot be greater or equal to line 16 State Distribution. All my other 1099's are fine and the amounts for line 14 are acceptable. I have written about this hiccup last year and obviously nothing has been done and I even contacted one of your CPA's who tried a few things and then advised me to print and mail my returns. I was hoping this would not happen to me each year but I am experiencing this exact same issue again (not for the 3rd year).
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax in great This service is excellent and easy to use. We have used it for years and are always satisfied.
Date published: 2023-02-25
Rated 5 out of 5 by from easy and fast I like that its easy and fast. i hope everyone at least tries it.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9577
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service I love turbotax, i would tell all my people to use it.
Date published: 2023-02-25
Rated 5 out of 5 by from One suggestion I have been using Turbo Tax for at least 12 years. I got accustomed to doing things on my computer. Now you have an option of filing online but the computer version and the online do not talk to each other too easily. So I have all of these .pdf returns that I cannot seem to upload. But honesrtly, the product and service you provide is excellent. Thank you
Date published: 2023-02-25
Rated 5 out of 5 by from Great service, use TurboTax every time I use Turbo tax every year. It is worth paying for the convenience until my situation becomes more complicated. Everything is simple and quick.
Date published: 2023-02-25
Rated 4 out of 5 by from TurboTax is not easy to use but better. Turbo Tax leaves some gaps in the tax process. I have been trying to report a form 1099-Int for several years and just found out last night that My biggest problem was that I needed to upgrade from Deluxe to Premium to be able to report the 1099-Int in the correct place.
Date published: 2023-02-25
Rated 1 out of 5 by from Seven years of loyalty ruined in 30 minutes I am an active duty military member, a USAA member, and I have been using turbo tax for seven years. This year, the turbo tax AI algorithm lead me into believing that I needed an upgraded product in order to file. Unknown to me, this product would not allow me to maintain my status of filing for free. After 2.5 hours of working on my taxes and an additional 30 minutes on the phone with customer service; I was told that I would need to restart my federal return in order to file for free. I mentioned to the representative that if I have to restart my federal return, that I might as well use another product. They didn't care whatsoever. So, that's what I'll be doing going forward.
Date published: 2023-02-25
Rated 5 out of 5 by from turbo tax is the best nothing like turbo tax intuit. focus on the product's
Date published: 2023-02-25
Rated 5 out of 5 by from awesome turbo tax great program thank you so much love that it was asy to use
Date published: 2023-02-25
Rated 4 out of 5 by from Easy site and lots of help along the way I feel the service is very good and the input program is great. I am not happy that I am unable to e-file and for the last 3 years I have had to print & mail my returns. Your system does not like the one of my 1099 forms that shows the NYS tax withheld on line 14 and your system will not accept that amount indicating that it cannot be greater or equal to line 16 State Distribution. All my other 1099's are fine and the amounts for line 14 are acceptable. I have written about this hiccup last year and obviously nothing has been done and I even contacted one of your CPA's who tried a few things and then advised me to print and mail my returns. I was hoping this would not happen to me each year but I am experiencing this exact same issue again (not for the 3rd year).
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax in great This service is excellent and easy to use. We have used it for years and are always satisfied.
Date published: 2023-02-25
Rated 5 out of 5 by from easy and fast I like that its easy and fast. i hope everyone at least tries it.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 9577