TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy Walks you through each step of filing. Stores info from previous year if you want.
Date published: 2022-02-27
Rated 5 out of 5 by from Loved turbotax fast, easy, and super simple. I have used this for all my taxes that i have ever had to do. works great.
Date published: 2022-02-27
Rated 4 out of 5 by from GOOD Help from agents. We called twice with tax question and the agents were. this happened on a sunday, was not sure if they were working today.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to follow As you go through everything is easy to follow and if you have questions you can get them answered through talking with a tax expert!
Date published: 2022-02-27
Rated 1 out of 5 by from Frustrated Got rejection code Rej0002 internal error spoke to multiple live agents no one could help and wasted hours and days on a simple file. Live agents not trained
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and Helpful I have been using TurboTax for several years. All the right questions are asked.
Date published: 2022-02-27
Rated 2 out of 5 by from Agent who called me wasn't very helpful at all The agent who called me wasn't really helpful at all and it didn't seem like she knew what I was talking about regarding the forms I was wanting to input. She finally gave up and told me she would connect me to the tax expert and I thought she was already THE tax expert, which was confusing. She transferred my call and put me on hold for more than 15 minutes. I just decided to figure it out and proceeded with filing by myself without turbo tax's tax expert's help. On a positive note, the website itself has always been pleasant to use.
Date published: 2022-02-27
Rated 5 out of 5 by from I Love This Easy to use easy very helpful to single people, us monkeys can do this.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome quick and easy like the guides and ease of assistance
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 9564
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Walks you through each step of filing. Stores info from previous year if you want.
Date published: 2022-02-27
Rated 5 out of 5 by from Loved turbotax fast, easy, and super simple. I have used this for all my taxes that i have ever had to do. works great.
Date published: 2022-02-27
Rated 4 out of 5 by from GOOD Help from agents. We called twice with tax question and the agents were. this happened on a sunday, was not sure if they were working today.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to follow As you go through everything is easy to follow and if you have questions you can get them answered through talking with a tax expert!
Date published: 2022-02-27
Rated 1 out of 5 by from Frustrated Got rejection code Rej0002 internal error spoke to multiple live agents no one could help and wasted hours and days on a simple file. Live agents not trained
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and Helpful I have been using TurboTax for several years. All the right questions are asked.
Date published: 2022-02-27
Rated 2 out of 5 by from Agent who called me wasn't very helpful at all The agent who called me wasn't really helpful at all and it didn't seem like she knew what I was talking about regarding the forms I was wanting to input. She finally gave up and told me she would connect me to the tax expert and I thought she was already THE tax expert, which was confusing. She transferred my call and put me on hold for more than 15 minutes. I just decided to figure it out and proceeded with filing by myself without turbo tax's tax expert's help. On a positive note, the website itself has always been pleasant to use.
Date published: 2022-02-27
Rated 5 out of 5 by from I Love This Easy to use easy very helpful to single people, us monkeys can do this.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome quick and easy like the guides and ease of assistance
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 9564