TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Overall Good Experience My 3rd consecutive year with TT. Overall a positive experience; I enjoy the efficiency with uploading information (e.g., drag/drop) and retention of previous year's base information. Navigating submenus was not always straightforward, for example, knowing where to list completed Estimated Payments. I assumed the program would ask me if I had made any during the TY, as opposed to looking for the input line item (under "Income" oddly). The only apparent flaw that I identified this year is that, for reporting a capital gain from sale of privately help stock, I marked that I was not provided a 1099B. At this point, it would have been helpful for the TT instructions to automatically indicate that, in the absence of a 1099B, I simply needed to a single .pdf that contains the information that the IRS may want to check: cost basis; sales proceeds; date. Instead, the program continued to assume and instruct me to attach a 1099B. This led to significant consternation and unproductive time engaging a Turbotax specialist (who was very responsive) and having to contact the seller to confirm that in fact, a 1099B is not issued for the sale and therefore is not available for the IRS.
Date published: 2022-03-28
Rated 5 out of 5 by from Super Easy It is crazy to me how easy it is to file, even with complicated distributions and things of that sort. Almost feels like something I am looking forward to doing every year.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax found all of my errors. Thank you. I tried to rush through and was continually making errors. but Turbo Tax kept me on track and knew when I left things out. Saved me a lot of trouble.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is the best The customer service was great and I really enjoyed my experience. The expert did a great job and maximized on my refund. I'm happy with the service.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboEasy! So easy to do your taxes with Turbotax. I even had a question for an agent. Within 12 minutes I had an expert on the phone. He walked me through the problem and answered all my questions.
Date published: 2022-03-28
Rated 5 out of 5 by from Made it So Simple to file & best part, its FREE I'm no tax expert, but Turbo Tax made it VERY easy to navigate through each step. They really have made it Fool proof to file your taxes (simple form) if you do not have to go really in depth. Then there's no reason you shouldn't be using this service!
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is great! My TurboTax Expert was super amazing and efficient in helping me file my taxes.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Quick and easy. Working with a live agent was outstanding
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is an excellent product Easy to use and makes me feel confident that my tax returns have been accurately prepared
Date published: 2022-03-28
Rated 5 out of 5 by from first time usuing. thought it was simple it was simple and easy. will use it for now on. keep up the good work
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 9556
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall Good Experience My 3rd consecutive year with TT. Overall a positive experience; I enjoy the efficiency with uploading information (e.g., drag/drop) and retention of previous year's base information. Navigating submenus was not always straightforward, for example, knowing where to list completed Estimated Payments. I assumed the program would ask me if I had made any during the TY, as opposed to looking for the input line item (under "Income" oddly). The only apparent flaw that I identified this year is that, for reporting a capital gain from sale of privately help stock, I marked that I was not provided a 1099B. At this point, it would have been helpful for the TT instructions to automatically indicate that, in the absence of a 1099B, I simply needed to a single .pdf that contains the information that the IRS may want to check: cost basis; sales proceeds; date. Instead, the program continued to assume and instruct me to attach a 1099B. This led to significant consternation and unproductive time engaging a Turbotax specialist (who was very responsive) and having to contact the seller to confirm that in fact, a 1099B is not issued for the sale and therefore is not available for the IRS.
Date published: 2022-03-28
Rated 5 out of 5 by from Super Easy It is crazy to me how easy it is to file, even with complicated distributions and things of that sort. Almost feels like something I am looking forward to doing every year.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax found all of my errors. Thank you. I tried to rush through and was continually making errors. but Turbo Tax kept me on track and knew when I left things out. Saved me a lot of trouble.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is the best The customer service was great and I really enjoyed my experience. The expert did a great job and maximized on my refund. I'm happy with the service.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboEasy! So easy to do your taxes with Turbotax. I even had a question for an agent. Within 12 minutes I had an expert on the phone. He walked me through the problem and answered all my questions.
Date published: 2022-03-28
Rated 5 out of 5 by from Made it So Simple to file & best part, its FREE I'm no tax expert, but Turbo Tax made it VERY easy to navigate through each step. They really have made it Fool proof to file your taxes (simple form) if you do not have to go really in depth. Then there's no reason you shouldn't be using this service!
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is great! My TurboTax Expert was super amazing and efficient in helping me file my taxes.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Awesome Quick and easy. Working with a live agent was outstanding
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is an excellent product Easy to use and makes me feel confident that my tax returns have been accurately prepared
Date published: 2022-03-28
Rated 5 out of 5 by from first time usuing. thought it was simple it was simple and easy. will use it for now on. keep up the good work
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 9556