TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Sfuentes10 from
Super friendly and knowledgeable
I had a question along the way and received a call right away and the CPA was friendly and walked me through everything and not only that but saw an incorrect stimulus amount and got me even more of a refund. I'm very happy with the help I received.
Date published: 2021-02-21
Rated 5 out of 5 by
Robert2021 from
I trust TurboTax
I prefer TurboTax, I've been using TurboTax for several years and I no longer have to pay someone to do my taxes. It is easy to follow, all you do is answer the questions and input the numbers. If I can do it anyone can do it.
Date published: 2021-02-21
Rated 1 out of 5 by
VeryNotHappy93 from
Leads you to believe it is free.
I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by
Hendel from
Worst experience this year
I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by
Disappointed Topher from
Upgrade to TurboTax Paid at your own risk
If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by
Bone69 from
Even I can use TURBO TAX
It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by
leiladoggy from
Easy to use
Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
Rated 5 out of 5 by
Voicesmith from
Turbo Tax makes filing easy
I had a question about carrying forward my Long Term Care premium to a future year. Anthony researched and told me I could not.
Date published: 2021-02-21
Rated 5 out of 5 by
KB8Green from
So easy and professional!
Turbo Tax is amazing! I always use them to file, but this year decided to go with Live Expert help. Very happy I did as I had some questions and the Expert was great! Walked me through all my issues and stayed with me til the end to file. Thanks Turbo Tax for always making it easy!!
Date published: 2021-02-21
Rated 5 out of 5 by
Burpi20 from
Turbo Tax is great
This my third time using the service. I started filling in alot myself from my prior filling.
All TurboTax® Offerings Reviews - Page 9554
Date published: 2021-02-21
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Sfuentes10 from
Super friendly and knowledgeable
I had a question along the way and received a call right away and the CPA was friendly and walked me through everything and not only that but saw an incorrect stimulus amount and got me even more of a refund. I'm very happy with the help I received.
Date published: 2021-02-21
Rated 5 out of 5 by
Robert2021 from
I trust TurboTax
I prefer TurboTax, I've been using TurboTax for several years and I no longer have to pay someone to do my taxes. It is easy to follow, all you do is answer the questions and input the numbers. If I can do it anyone can do it.
Date published: 2021-02-21
Rated 1 out of 5 by
VeryNotHappy93 from
Leads you to believe it is free.
I spent almost 3 hours trying to use the free version just to find out that it is not free. I had to pay $120 total to file federal and state all because I had an HSA with only employer contributions. I am not getting much back to begin with and then this. I also could not get the websites between the free and the "free" deluxe version and it made me restart multiple times. Very misleading. I will be using H&R Block or another service going forward.
Date published: 2021-02-21
Rated 1 out of 5 by
Hendel from
Worst experience this year
I've used TurboTax for over 10 years and this year it kept having me relogin, some screens weren't clear in what to do, why ask for bank info if I can't e-file and keep the payment digital?
Date published: 2021-02-21
Rated 2 out of 5 by
Disappointed Topher from
Upgrade to TurboTax Paid at your own risk
If you select an paid Turbo Tax product in any of the umpteen offer screens, you will not be able to remove that product without deleting and restarting my entire return from scratch. Furthermore, it tells you the products are free, but they are (in my case) $40 deducted from my return. And furthermore, that hidden price that they say you don't have to pay is actually the price per return, so it's double if you file state and federal. Because I entered in $20 of student loan Interest (saving a whopping $1 on my return), I was required to upgrade products. Once I saw the full price I went to downgrade and was told in the help section that it's not possible unless I delete and redo my return from scratch. Lessor complaint: the "Learn More" tooltips are not super helpful and often describe parts of the return unrelated to the field I clicked on.
Date published: 2021-02-21
Rated 4 out of 5 by
Bone69 from
Even I can use TURBO TAX
It's so easy to use and get taxes filed. I'm not good on computer or taxes but this was easy
Date published: 2021-02-21
Rated 5 out of 5 by
leiladoggy from
Easy to use
Have used TurboTax for years. Easy to use. Would not use another brand.
Date published: 2021-02-21
Rated 5 out of 5 by
Voicesmith from
Turbo Tax makes filing easy
I had a question about carrying forward my Long Term Care premium to a future year. Anthony researched and told me I could not.
Date published: 2021-02-21
Rated 5 out of 5 by
KB8Green from
So easy and professional!
Turbo Tax is amazing! I always use them to file, but this year decided to go with Live Expert help. Very happy I did as I had some questions and the Expert was great! Walked me through all my issues and stayed with me til the end to file. Thanks Turbo Tax for always making it easy!!
Date published: 2021-02-21
Rated 5 out of 5 by
Burpi20 from
Turbo Tax is great
This my third time using the service. I started filling in alot myself from my prior filling.
All TurboTax® Offerings Reviews - Page 9554
Date published: 2021-02-21