TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax helps simplify a complicated tax prep The questions are relatively straightforward and easy to answer. Filing taxes is a complicated endeavor and Turbo Tax helps to simplify this process.
Date published: 2023-02-26
Rated 2 out of 5 by from If it's free, why do I have to pay $39? See Review Title for my complaint. Good product, just misleading about it being "free."
Date published: 2023-02-26
Rated 5 out of 5 by from Extremely helpful with tax preparation challenges. I have been using TurboTax since 2005 and have continued to find it very useful, detailed, up to date with the tax codes and easy to use.
Date published: 2023-02-26
Rated 1 out of 5 by from Live agent was utterly unhelpful I opted for the deluxe product knowing I would inevitably have a question. When the moment came I connected to an agent to chat. He did not understand my question or assumed I was not reading the information on screen. He kept referring me back to what's on screen and no amount of clarification could get him to actually think about my REAL question. Then he abruptly ended the session. I would like a refund on the amount paid for this service as it was utterly unhelpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Still very good after years Been using TT for years, and it's always very straight forward in most aspects. TT is better at downloading tax documents from financial institutions than years past. TT can still improve the interface for Form 1099-B however.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is AWSOME! I love Turbo Tax!! Loved it and enjoyed it! So happy!
Date published: 2023-02-26
Rated 5 out of 5 by from I love using Turbo Tax It is just so user friendly I feel confident to do my taxes at home... also, appreciate the abiltiy to pull up old taxes when I need them ... thank you!
Date published: 2023-02-26
Rated 1 out of 5 by from Forced upgrade Turbo tax is doing it again! Forcing client upgrade and no way or at least making it extremely difficult to refuse it. Not worth the money. Likely to not use next year.
Date published: 2023-02-26
Rated 4 out of 5 by from Thanks Turbo Tax Easy and convenient. Don't think it should cost $89 to file my taxes cause while I had a 1099DIV, it was simple and easy. Plus, the amount of my return would have been half the amount if my mom hadn't paid for the cost.
Date published: 2023-02-26
Rated 5 out of 5 by from Great Tool, pay attention to duplicate forms Duplicated my retirement income but then directed me back to delete it
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9534
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax helps simplify a complicated tax prep The questions are relatively straightforward and easy to answer. Filing taxes is a complicated endeavor and Turbo Tax helps to simplify this process.
Date published: 2023-02-26
Rated 2 out of 5 by from If it's free, why do I have to pay $39? See Review Title for my complaint. Good product, just misleading about it being "free."
Date published: 2023-02-26
Rated 5 out of 5 by from Extremely helpful with tax preparation challenges. I have been using TurboTax since 2005 and have continued to find it very useful, detailed, up to date with the tax codes and easy to use.
Date published: 2023-02-26
Rated 1 out of 5 by from Live agent was utterly unhelpful I opted for the deluxe product knowing I would inevitably have a question. When the moment came I connected to an agent to chat. He did not understand my question or assumed I was not reading the information on screen. He kept referring me back to what's on screen and no amount of clarification could get him to actually think about my REAL question. Then he abruptly ended the session. I would like a refund on the amount paid for this service as it was utterly unhelpful.
Date published: 2023-02-26
Rated 5 out of 5 by from Still very good after years Been using TT for years, and it's always very straight forward in most aspects. TT is better at downloading tax documents from financial institutions than years past. TT can still improve the interface for Form 1099-B however.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is AWSOME! I love Turbo Tax!! Loved it and enjoyed it! So happy!
Date published: 2023-02-26
Rated 5 out of 5 by from I love using Turbo Tax It is just so user friendly I feel confident to do my taxes at home... also, appreciate the abiltiy to pull up old taxes when I need them ... thank you!
Date published: 2023-02-26
Rated 1 out of 5 by from Forced upgrade Turbo tax is doing it again! Forcing client upgrade and no way or at least making it extremely difficult to refuse it. Not worth the money. Likely to not use next year.
Date published: 2023-02-26
Rated 4 out of 5 by from Thanks Turbo Tax Easy and convenient. Don't think it should cost $89 to file my taxes cause while I had a 1099DIV, it was simple and easy. Plus, the amount of my return would have been half the amount if my mom hadn't paid for the cost.
Date published: 2023-02-26
Rated 5 out of 5 by from Great Tool, pay attention to duplicate forms Duplicated my retirement income but then directed me back to delete it
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9534