TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Forced into Deluxe Package Turbo tax was very simple to navigate considering I have very basic taxes to file. However, I only gave this product a 2 star rating because I feel like the only way to possibly file "for free" is if you only have ONE W2 form to file and that is it. If you have any additional forms of income, are a student, or even contribute to a 401 K, you have to upgrade and pay for the deluxe product to finish filing.
Date published: 2021-03-01
Rated 2 out of 5 by from Definitely the most simple, but full of gimicks Simple user interface, best in class actually. I have that they have some many upsells and gimicky user interface tricks to get you to upgrade to services that you don't need. The software is a little buggy as well. It's not uncommon to have to remove a form and re-add it back only to have a completely different (and correct) result the second time. Even e-filing was bug ridden as the 'next' button (labeled start in their text) wasn't present. I had to navigate backward and forward for it to render. Naturally, Turbotax had no issues acquiring payment before that step. Overall, I recommend the product, but prepare for some aggravation and very long wait times if chat is needed to resolve website bugs; instead try googling.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbo Tax very easy to use and very detailed, walked me through easily step by step
Date published: 2021-03-01
Rated 5 out of 5 by from First time user and I'll be back I contacted Turbo Tax four times with questions and received calls back at the stipulated number of not-many minutes - even on a weekend! The staff can look at your screen immediately and show where to click (but of course not be able to click themselves). They are friendly and helpful. Also there are numerous links that provide specific information on what you're currently filling out. This first filing is more time-consuming due to new information being inserted, but I look forward to next year when most of that will already be provided.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome and easy it was great and easy to use. I will use it again next year.
Date published: 2021-03-01
Rated 5 out of 5 by from easy to use very clear and crisp, easy to input and easy to file
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo tax rocks It was so easy to do and it was quick.i was able to sit down do my own taxes and didnt stress out like i normally would have
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is great Turbotax is easy to use. They walk you through everything.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax simplified the filing process Good product, help with filing both Federal and State taxes
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Easy to use helped in many different ways I pad compatible
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9531
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Forced into Deluxe Package Turbo tax was very simple to navigate considering I have very basic taxes to file. However, I only gave this product a 2 star rating because I feel like the only way to possibly file "for free" is if you only have ONE W2 form to file and that is it. If you have any additional forms of income, are a student, or even contribute to a 401 K, you have to upgrade and pay for the deluxe product to finish filing.
Date published: 2021-03-01
Rated 2 out of 5 by from Definitely the most simple, but full of gimicks Simple user interface, best in class actually. I have that they have some many upsells and gimicky user interface tricks to get you to upgrade to services that you don't need. The software is a little buggy as well. It's not uncommon to have to remove a form and re-add it back only to have a completely different (and correct) result the second time. Even e-filing was bug ridden as the 'next' button (labeled start in their text) wasn't present. I had to navigate backward and forward for it to render. Naturally, Turbotax had no issues acquiring payment before that step. Overall, I recommend the product, but prepare for some aggravation and very long wait times if chat is needed to resolve website bugs; instead try googling.
Date published: 2021-03-01
Rated 5 out of 5 by from Love Turbo Tax very easy to use and very detailed, walked me through easily step by step
Date published: 2021-03-01
Rated 5 out of 5 by from First time user and I'll be back I contacted Turbo Tax four times with questions and received calls back at the stipulated number of not-many minutes - even on a weekend! The staff can look at your screen immediately and show where to click (but of course not be able to click themselves). They are friendly and helpful. Also there are numerous links that provide specific information on what you're currently filling out. This first filing is more time-consuming due to new information being inserted, but I look forward to next year when most of that will already be provided.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome and easy it was great and easy to use. I will use it again next year.
Date published: 2021-03-01
Rated 5 out of 5 by from easy to use very clear and crisp, easy to input and easy to file
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo tax rocks It was so easy to do and it was quick.i was able to sit down do my own taxes and didnt stress out like i normally would have
Date published: 2021-03-01
Rated 5 out of 5 by from Turbotax is great Turbotax is easy to use. They walk you through everything.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax simplified the filing process Good product, help with filing both Federal and State taxes
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Easy to use helped in many different ways I pad compatible
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9531