TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Not a fan of the additional fees I have been using TurboTax for years. Each year it seems they charge more and more to process my refund. Found a free option last year, but it looks like that option partnered with TurboTax now and the fees are ridiculous.
Date published: 2021-03-01
Rated 5 out of 5 by from Simple and great support Simple to use and great support from the technical team when they are needed
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is Great !!!! Turbo tax makes filing taxes easy .Its so detailed you cant go wrong .
Date published: 2021-03-01
Rated 5 out of 5 by from Recommend Turbo Tax I had questions while completing my return. Turbo Tax provides an automated assistance, if that doesn't help, you can chat or have someone call you. I talked to someone 3 different times while completing my taxes.
Date published: 2021-03-01
Rated 3 out of 5 by from I don't think I like the changes this year. So I have used turbo tax for years. In the past it would pull up last year and and do a side by side comparison. This was helpful so I remember what I filled the year before so I don't miss anything. It did a little bit of that but not as extensive. It does not seem to be as user friendly as it used to be. Also; I pre-pay for turbo tax; I signed in with my username and password but it didn't seem to know that I pre-pay. So when I got to the part to file it wanted a credit card or wanted to take the fee our of my refund ( with a large service fee). No where was there an option for me to let them know that I pre-paid. Now I have paid twice for the product and have to contact someone for a refund. Not happy with this year's changes.
Date published: 2021-03-01
Rated 5 out of 5 by from Best Year Yet! I've used Turbo Tax to file 10 out of the last 11 years, and while I've always been loyal with that one exception* I've never been more impressed than I was this year. Keep up the good work for next year TurboTax-Team. (*Fun Story: The year I tried a tax preparation service, a MAJOR one, I repeatedly caught them making mistakes that could have gotten me audited. Needless to say I went running right back to Turbo Tax)
Date published: 2021-03-01
Rated 3 out of 5 by from Difficult to use A number of items flagged on the review fail to explain what needs to be corrected. Very stressful.
Date published: 2021-03-01
Rated 5 out of 5 by from happy This was my first time doing my taxes and it was ok.
Date published: 2021-03-01
Rated 5 out of 5 by from Tried and True We have used Turbo Tax for many years now, at least 5. I have a rental property in another city, so I always use a paid version. It has made the process of calculating investment items simple. I also feel I always get the most from my refund with Turbo Tax.
Date published: 2021-03-01
Rated 3 out of 5 by from Easy but expensive I think it is very easy to use this website to do taxes. But, it is very expensive for those who don't have excessive credits or extra deductions. I couldn't do the free plan because I had 1 deduction that wasn't available with the free plan. I went from $0 to $70 then from $70 to $110. That is very disheartening especially during a pandemic where we have to be a little tight with our funds.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9519
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not a fan of the additional fees I have been using TurboTax for years. Each year it seems they charge more and more to process my refund. Found a free option last year, but it looks like that option partnered with TurboTax now and the fees are ridiculous.
Date published: 2021-03-01
Rated 5 out of 5 by from Simple and great support Simple to use and great support from the technical team when they are needed
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is Great !!!! Turbo tax makes filing taxes easy .Its so detailed you cant go wrong .
Date published: 2021-03-01
Rated 5 out of 5 by from Recommend Turbo Tax I had questions while completing my return. Turbo Tax provides an automated assistance, if that doesn't help, you can chat or have someone call you. I talked to someone 3 different times while completing my taxes.
Date published: 2021-03-01
Rated 3 out of 5 by from I don't think I like the changes this year. So I have used turbo tax for years. In the past it would pull up last year and and do a side by side comparison. This was helpful so I remember what I filled the year before so I don't miss anything. It did a little bit of that but not as extensive. It does not seem to be as user friendly as it used to be. Also; I pre-pay for turbo tax; I signed in with my username and password but it didn't seem to know that I pre-pay. So when I got to the part to file it wanted a credit card or wanted to take the fee our of my refund ( with a large service fee). No where was there an option for me to let them know that I pre-paid. Now I have paid twice for the product and have to contact someone for a refund. Not happy with this year's changes.
Date published: 2021-03-01
Rated 5 out of 5 by from Best Year Yet! I've used Turbo Tax to file 10 out of the last 11 years, and while I've always been loyal with that one exception* I've never been more impressed than I was this year. Keep up the good work for next year TurboTax-Team. (*Fun Story: The year I tried a tax preparation service, a MAJOR one, I repeatedly caught them making mistakes that could have gotten me audited. Needless to say I went running right back to Turbo Tax)
Date published: 2021-03-01
Rated 3 out of 5 by from Difficult to use A number of items flagged on the review fail to explain what needs to be corrected. Very stressful.
Date published: 2021-03-01
Rated 5 out of 5 by from happy This was my first time doing my taxes and it was ok.
Date published: 2021-03-01
Rated 5 out of 5 by from Tried and True We have used Turbo Tax for many years now, at least 5. I have a rental property in another city, so I always use a paid version. It has made the process of calculating investment items simple. I also feel I always get the most from my refund with Turbo Tax.
Date published: 2021-03-01
Rated 3 out of 5 by from Easy but expensive I think it is very easy to use this website to do taxes. But, it is very expensive for those who don't have excessive credits or extra deductions. I couldn't do the free plan because I had 1 deduction that wasn't available with the free plan. I went from $0 to $70 then from $70 to $110. That is very disheartening especially during a pandemic where we have to be a little tight with our funds.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9519