TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax Great customer Service and answered all my questions- Angie
Date published: 2023-02-26
Rated 5 out of 5 by from Gets better every year I found one error in the software this year on income there are two choices and neither apply but you have to click one on and then off to get by the error. I find the questions coming first really help before you fill things in.
Date published: 2023-02-26
Rated 2 out of 5 by from Worse Experience Than Prior Years The overall UX this year seemed to be worse than prior years. General formatting and design seemed to be simpler, and not in a thoughtful way, but a cheaper/clunkier way. Helpful hints used to be in a sleek popup, now they're in a long, slim box to the right. Friendly encouraging pop-ups weren't there. Most noteworthy, my financial documents didn't seem to properly or completely download into TurboTax when I allowed them access to my financial records via secure sign-in. Not sure what happened this year, but you can do better.
Date published: 2023-02-26
Rated 2 out of 5 by from Awful yes it's easy to file if you "god forbid" have nothing complicated. But if you do they will take whatever money that you earned.......... truly hate trying to submit my taxes through them. Would rather spend money on a CPA who can actually talk to me without asking 50 times if I want to upgrade...... thanks but no thanks
Date published: 2023-02-26
Rated 5 out of 5 by from LIANE is AWESOME I would love to choose Liane again for my taxes. Tubro tax is easy to use.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax was awsome Thank you Jason for your help with my 1099S! so happy that it got my return up $$$!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is awsome! Like how convent it is. It's easy to use and not to expensive even though it went up in price.
Date published: 2023-02-26
Rated 5 out of 5 by from Excellent Service! Turbo Tax was easy to use with uploading my business information from QuickBooks Self Employed. Excellent service with live expert!
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax Is A LifeSaver! I am an immigrant, so everything taxes is new for me. Turbotax is the perfect program to file taxes, since they make it simple and lighthearted. Calling with a representative has been an awesome experience. The person was very patient and had excellent knowledge. I was done within 3 hours and for an awesome affordable price.
Date published: 2023-02-26
Rated 3 out of 5 by from It treats the user like an idiot robot If you want to go back and add something to a section you've done, you are condemned to sit through pages and pages of questions you've already answered.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9519
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Great customer Service and answered all my questions- Angie
Date published: 2023-02-26
Rated 5 out of 5 by from Gets better every year I found one error in the software this year on income there are two choices and neither apply but you have to click one on and then off to get by the error. I find the questions coming first really help before you fill things in.
Date published: 2023-02-26
Rated 2 out of 5 by from Worse Experience Than Prior Years The overall UX this year seemed to be worse than prior years. General formatting and design seemed to be simpler, and not in a thoughtful way, but a cheaper/clunkier way. Helpful hints used to be in a sleek popup, now they're in a long, slim box to the right. Friendly encouraging pop-ups weren't there. Most noteworthy, my financial documents didn't seem to properly or completely download into TurboTax when I allowed them access to my financial records via secure sign-in. Not sure what happened this year, but you can do better.
Date published: 2023-02-26
Rated 2 out of 5 by from Awful yes it's easy to file if you "god forbid" have nothing complicated. But if you do they will take whatever money that you earned.......... truly hate trying to submit my taxes through them. Would rather spend money on a CPA who can actually talk to me without asking 50 times if I want to upgrade...... thanks but no thanks
Date published: 2023-02-26
Rated 5 out of 5 by from LIANE is AWESOME I would love to choose Liane again for my taxes. Tubro tax is easy to use.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax was awsome Thank you Jason for your help with my 1099S! so happy that it got my return up $$$!
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is awsome! Like how convent it is. It's easy to use and not to expensive even though it went up in price.
Date published: 2023-02-26
Rated 5 out of 5 by from Excellent Service! Turbo Tax was easy to use with uploading my business information from QuickBooks Self Employed. Excellent service with live expert!
Date published: 2023-02-26
Rated 5 out of 5 by from TurboTax Is A LifeSaver! I am an immigrant, so everything taxes is new for me. Turbotax is the perfect program to file taxes, since they make it simple and lighthearted. Calling with a representative has been an awesome experience. The person was very patient and had excellent knowledge. I was done within 3 hours and for an awesome affordable price.
Date published: 2023-02-26
Rated 3 out of 5 by from It treats the user like an idiot robot If you want to go back and add something to a section you've done, you are condemned to sit through pages and pages of questions you've already answered.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9519