TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 4 out of 5 by
Ckhad from
Good
Good easy fun breathtaking great boring redundant great
Date published: 2023-02-26
Rated 3 out of 5 by
freedom23 from
Easy to get stuck with random issue
- was not able to import W2s, my web page looked differently from everything I've seen at help/videos. Spent 15 mins with customer support to figure out that only full reset of all forms can fix it. - was not able to claim foreign tax credit (even though I was able to do it last year), spent like an hour playing with it, it's just ~$250 this year, easier to forget about them. - taxes are so overcomplicated in this county...
Date published: 2023-02-26
Rated 2 out of 5 by
biteitbaby from
Crap fees - State should be included at no charge
This took way longer than expected and I feel like I have been taken. I am pretty sure that you used to get 5 federal returns and 1 state return for one price back when you bought the software in the store... now you get us coming and going... a fee for this and a fee for that. If my husband wouldn't have had a measly $500 in unemployment. I am pretty sure we could have filed for free but no, it cost me $78.00 What a rip-off
Date published: 2023-02-26
Rated 5 out of 5 by
41671greem from
Turbo Tax is so easy
Turbo Tax gets easier every year - easy to import and easy to follow.
Date published: 2023-02-26
Rated 5 out of 5 by
krkr1982 from
awesome and easy
very helpful ; easy , help to save time and money.
Date published: 2023-02-26
Rated 1 out of 5 by
Marcus86 from
Spent 2 Hours, Couldn't File
TurboTax failed to program for my tax situation, and I had to file by mail anyway
Date published: 2023-02-26
Rated 1 out of 5 by
Trace xxx from
Poor Turbo taxes
I had extensive trouble finishing my IRS form, having to import a patch and input my taxes twice. I still have not been able to file my CA state return.
Date published: 2023-02-26
Rated 4 out of 5 by
AS379 from
Turbo Tax is reasonably quick and easy
I appreciate having pros review my taxes without paying out the wazoo.
Date published: 2023-02-26
Rated 4 out of 5 by
Positron from
Competent Language, Good explanations.
I'm always impressed by the language the TurboTax website uses. During any stage of the process, there's never any ambiguity as to what it's asking you to do, or what information it's asking you to provide. It seems like such a basic nitpick, but just one non-optimal article or adverb could cause 5 minutes or more of frustrating uncertainty as to *exactly* what you need to enter into the site. TurboTax manages to avoid that. I also enjoy that it's liberal with 'Learn more' buttons. With most options you can always request more information directly from the site. No new windows or tabs in order to show you either. Very good polish all around. One small technical bug I did hit: On two screens, there was no ability to scroll, and some options were too low to access. I managed fine by zooming out in my browser. But if this happened to a particularly large screen, then zooming too far could render the site unusable. I think it was my 'MAX protection' screen and my 'Time to file your 2022 tax return' screen. Inconsequential in my case, but there's a non-zero chance that this becomes a roadblock for somebody eventually.
Date published: 2023-02-26
Rated 5 out of 5 by
durri123 from
Easy and simple
I have been doing my taxes through turbotax for about 3 years and it makes it so much more simple and explains everything I have questions about.
All TurboTax® Offerings Reviews - Page 9515
Date published: 2023-02-26
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Ckhad from
Good
Good easy fun breathtaking great boring redundant great
Date published: 2023-02-26
Rated 3 out of 5 by
freedom23 from
Easy to get stuck with random issue
- was not able to import W2s, my web page looked differently from everything I've seen at help/videos. Spent 15 mins with customer support to figure out that only full reset of all forms can fix it. - was not able to claim foreign tax credit (even though I was able to do it last year), spent like an hour playing with it, it's just ~$250 this year, easier to forget about them. - taxes are so overcomplicated in this county...
Date published: 2023-02-26
Rated 2 out of 5 by
biteitbaby from
Crap fees - State should be included at no charge
This took way longer than expected and I feel like I have been taken. I am pretty sure that you used to get 5 federal returns and 1 state return for one price back when you bought the software in the store... now you get us coming and going... a fee for this and a fee for that. If my husband wouldn't have had a measly $500 in unemployment. I am pretty sure we could have filed for free but no, it cost me $78.00 What a rip-off
Date published: 2023-02-26
Rated 5 out of 5 by
41671greem from
Turbo Tax is so easy
Turbo Tax gets easier every year - easy to import and easy to follow.
Date published: 2023-02-26
Rated 5 out of 5 by
krkr1982 from
awesome and easy
very helpful ; easy , help to save time and money.
Date published: 2023-02-26
Rated 1 out of 5 by
Marcus86 from
Spent 2 Hours, Couldn't File
TurboTax failed to program for my tax situation, and I had to file by mail anyway
Date published: 2023-02-26
Rated 1 out of 5 by
Trace xxx from
Poor Turbo taxes
I had extensive trouble finishing my IRS form, having to import a patch and input my taxes twice. I still have not been able to file my CA state return.
Date published: 2023-02-26
Rated 4 out of 5 by
AS379 from
Turbo Tax is reasonably quick and easy
I appreciate having pros review my taxes without paying out the wazoo.
Date published: 2023-02-26
Rated 4 out of 5 by
Positron from
Competent Language, Good explanations.
I'm always impressed by the language the TurboTax website uses. During any stage of the process, there's never any ambiguity as to what it's asking you to do, or what information it's asking you to provide. It seems like such a basic nitpick, but just one non-optimal article or adverb could cause 5 minutes or more of frustrating uncertainty as to *exactly* what you need to enter into the site. TurboTax manages to avoid that. I also enjoy that it's liberal with 'Learn more' buttons. With most options you can always request more information directly from the site. No new windows or tabs in order to show you either. Very good polish all around. One small technical bug I did hit: On two screens, there was no ability to scroll, and some options were too low to access. I managed fine by zooming out in my browser. But if this happened to a particularly large screen, then zooming too far could render the site unusable. I think it was my 'MAX protection' screen and my 'Time to file your 2022 tax return' screen. Inconsequential in my case, but there's a non-zero chance that this becomes a roadblock for somebody eventually.
Date published: 2023-02-26
Rated 5 out of 5 by
durri123 from
Easy and simple
I have been doing my taxes through turbotax for about 3 years and it makes it so much more simple and explains everything I have questions about.
All TurboTax® Offerings Reviews - Page 9515
Date published: 2023-02-26