TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good Good easy fun breathtaking great boring redundant great
Date published: 2023-02-26
Rated 3 out of 5 by from Easy to get stuck with random issue - was not able to import W2s, my web page looked differently from everything I've seen at help/videos. Spent 15 mins with customer support to figure out that only full reset of all forms can fix it. - was not able to claim foreign tax credit (even though I was able to do it last year), spent like an hour playing with it, it's just ~$250 this year, easier to forget about them. - taxes are so overcomplicated in this county...
Date published: 2023-02-26
Rated 2 out of 5 by from Crap fees - State should be included at no charge This took way longer than expected and I feel like I have been taken. I am pretty sure that you used to get 5 federal returns and 1 state return for one price back when you bought the software in the store... now you get us coming and going... a fee for this and a fee for that. If my husband wouldn't have had a measly $500 in unemployment. I am pretty sure we could have filed for free but no, it cost me $78.00 What a rip-off
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax gets easier every year - easy to import and easy to follow.
Date published: 2023-02-26
Rated 5 out of 5 by from awesome and easy very helpful ; easy , help to save time and money.
Date published: 2023-02-26
Rated 1 out of 5 by from Spent 2 Hours, Couldn't File TurboTax failed to program for my tax situation, and I had to file by mail anyway
Date published: 2023-02-26
Rated 1 out of 5 by from Poor Turbo taxes I had extensive trouble finishing my IRS form, having to import a patch and input my taxes twice. I still have not been able to file my CA state return.
Date published: 2023-02-26
Rated 4 out of 5 by from Turbo Tax is reasonably quick and easy I appreciate having pros review my taxes without paying out the wazoo.
Date published: 2023-02-26
Rated 4 out of 5 by from Competent Language, Good explanations. I'm always impressed by the language the TurboTax website uses. During any stage of the process, there's never any ambiguity as to what it's asking you to do, or what information it's asking you to provide. It seems like such a basic nitpick, but just one non-optimal article or adverb could cause 5 minutes or more of frustrating uncertainty as to *exactly* what you need to enter into the site. TurboTax manages to avoid that. I also enjoy that it's liberal with 'Learn more' buttons. With most options you can always request more information directly from the site. No new windows or tabs in order to show you either. Very good polish all around. One small technical bug I did hit: On two screens, there was no ability to scroll, and some options were too low to access. I managed fine by zooming out in my browser. But if this happened to a particularly large screen, then zooming too far could render the site unusable. I think it was my 'MAX protection' screen and my 'Time to file your 2022 tax return' screen. Inconsequential in my case, but there's a non-zero chance that this becomes a roadblock for somebody eventually.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy and simple I have been doing my taxes through turbotax for about 3 years and it makes it so much more simple and explains everything I have questions about.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9515
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Good easy fun breathtaking great boring redundant great
Date published: 2023-02-26
Rated 3 out of 5 by from Easy to get stuck with random issue - was not able to import W2s, my web page looked differently from everything I've seen at help/videos. Spent 15 mins with customer support to figure out that only full reset of all forms can fix it. - was not able to claim foreign tax credit (even though I was able to do it last year), spent like an hour playing with it, it's just ~$250 this year, easier to forget about them. - taxes are so overcomplicated in this county...
Date published: 2023-02-26
Rated 2 out of 5 by from Crap fees - State should be included at no charge This took way longer than expected and I feel like I have been taken. I am pretty sure that you used to get 5 federal returns and 1 state return for one price back when you bought the software in the store... now you get us coming and going... a fee for this and a fee for that. If my husband wouldn't have had a measly $500 in unemployment. I am pretty sure we could have filed for free but no, it cost me $78.00 What a rip-off
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is so easy Turbo Tax gets easier every year - easy to import and easy to follow.
Date published: 2023-02-26
Rated 5 out of 5 by from awesome and easy very helpful ; easy , help to save time and money.
Date published: 2023-02-26
Rated 1 out of 5 by from Spent 2 Hours, Couldn't File TurboTax failed to program for my tax situation, and I had to file by mail anyway
Date published: 2023-02-26
Rated 1 out of 5 by from Poor Turbo taxes I had extensive trouble finishing my IRS form, having to import a patch and input my taxes twice. I still have not been able to file my CA state return.
Date published: 2023-02-26
Rated 4 out of 5 by from Turbo Tax is reasonably quick and easy I appreciate having pros review my taxes without paying out the wazoo.
Date published: 2023-02-26
Rated 4 out of 5 by from Competent Language, Good explanations. I'm always impressed by the language the TurboTax website uses. During any stage of the process, there's never any ambiguity as to what it's asking you to do, or what information it's asking you to provide. It seems like such a basic nitpick, but just one non-optimal article or adverb could cause 5 minutes or more of frustrating uncertainty as to *exactly* what you need to enter into the site. TurboTax manages to avoid that. I also enjoy that it's liberal with 'Learn more' buttons. With most options you can always request more information directly from the site. No new windows or tabs in order to show you either. Very good polish all around. One small technical bug I did hit: On two screens, there was no ability to scroll, and some options were too low to access. I managed fine by zooming out in my browser. But if this happened to a particularly large screen, then zooming too far could render the site unusable. I think it was my 'MAX protection' screen and my 'Time to file your 2022 tax return' screen. Inconsequential in my case, but there's a non-zero chance that this becomes a roadblock for somebody eventually.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy and simple I have been doing my taxes through turbotax for about 3 years and it makes it so much more simple and explains everything I have questions about.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9515