TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from turbo tax...YES Worth the Fee and I can trust Turbo Tax completely. I've recommended to at least6 people, They all are using it.
Date published: 2021-02-23
Rated 5 out of 5 by from worked well again this year didn't need anything except the forms and written instruction
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 tax return It was easy just answer the questions. The questions make it easy.
Date published: 2021-02-23
Rated 3 out of 5 by from It's great if you don't have any questions! I had one question and even though the person who helped me solved my problem, that one question cost me $70.
Date published: 2021-02-23
Rated 5 out of 5 by from Great! Great and easy to use! Takes a lot of stress out of taxes!
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been filing with Turbo Tax for years now, have never once had a problem, until this year, however, it was not Turbo Tax's fault, it was the fault of a former employer. But once I finally got my taxes, it went smoothly again as it has for all the years I've been doing them myself with Turbo Tax. Thank you for being a great & reliable company.
Date published: 2021-02-23
Rated 4 out of 5 by from Better in past years Loading the software for 2020 was not near as "smooth" as in prior years. Appeared to go "off in the Tully's" with no user feedback for several minutes. I thought it was "hung up" and but didn't dare interrupt! This has been better in the past (have used TT for several years). Also when doing State E-file and then pay via ON-line method I had considerable problems logging in -- even after resetting my password (a couple times) and getting confirmation it was reset??? kept getting "we've hit bit of a snag" message. Finally just paid the $20 fee as a Guest -- that worked?? Come On guys!! you can do better!
Date published: 2021-02-23
Rated 1 out of 5 by from in the 15 years i have used turbo tax this worst customer service quit good product no so much it appeared it was not ready to be used by the public software did stupid suff internally. added numbers where they didnt belong etc.
Date published: 2021-02-23
Rated 5 out of 5 by from Good catch Turbo Another software would've made a huge mistake on my return this year..No one wants that kind of attention from IRS.
Date published: 2021-02-23
Rated 4 out of 5 by from Simple, easy to use. I've used Turbo Tax for several years mow it just seems to get easier and easier to use.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9501
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax...YES Worth the Fee and I can trust Turbo Tax completely. I've recommended to at least6 people, They all are using it.
Date published: 2021-02-23
Rated 5 out of 5 by from worked well again this year didn't need anything except the forms and written instruction
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 tax return It was easy just answer the questions. The questions make it easy.
Date published: 2021-02-23
Rated 3 out of 5 by from It's great if you don't have any questions! I had one question and even though the person who helped me solved my problem, that one question cost me $70.
Date published: 2021-02-23
Rated 5 out of 5 by from Great! Great and easy to use! Takes a lot of stress out of taxes!
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been filing with Turbo Tax for years now, have never once had a problem, until this year, however, it was not Turbo Tax's fault, it was the fault of a former employer. But once I finally got my taxes, it went smoothly again as it has for all the years I've been doing them myself with Turbo Tax. Thank you for being a great & reliable company.
Date published: 2021-02-23
Rated 4 out of 5 by from Better in past years Loading the software for 2020 was not near as "smooth" as in prior years. Appeared to go "off in the Tully's" with no user feedback for several minutes. I thought it was "hung up" and but didn't dare interrupt! This has been better in the past (have used TT for several years). Also when doing State E-file and then pay via ON-line method I had considerable problems logging in -- even after resetting my password (a couple times) and getting confirmation it was reset??? kept getting "we've hit bit of a snag" message. Finally just paid the $20 fee as a Guest -- that worked?? Come On guys!! you can do better!
Date published: 2021-02-23
Rated 1 out of 5 by from in the 15 years i have used turbo tax this worst customer service quit good product no so much it appeared it was not ready to be used by the public software did stupid suff internally. added numbers where they didnt belong etc.
Date published: 2021-02-23
Rated 5 out of 5 by from Good catch Turbo Another software would've made a huge mistake on my return this year..No one wants that kind of attention from IRS.
Date published: 2021-02-23
Rated 4 out of 5 by from Simple, easy to use. I've used Turbo Tax for several years mow it just seems to get easier and easier to use.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9501