TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281582 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo tax is a big help I found the process of reviewing my return difficult. E.g. asking what was the state distribution of an entry that showed a payment of state tax of $9.00. I had already entered that amount originally. Now had I had to plow through dozens of statements to find which one showed a tax payment of $9.00. Otherwise, Tubo Tax was very helpful.
Date published: 2021-10-11
Rated 5 out of 5 by from TurboTax Works Great - except I've used TurboTax for many years and really appreciate many of its features. However, there are a couple of areas I would like to see improved: 1) When I'm using the step-by-step method (this may be true of the direct approach, too) and put something in, I am always returned to the top of the listing and need to go backdown the line to get to where I was. Isn't there some way to either re-order the list so we could just step down it and/or return us to the same location on the list we were at before putting data in? 2) I have trouble seeing small print on the screen and quite often select a larger font to be able to read the screen. Isn't there some way for TurboTax to "remember" my font size selection, so I don't have to keep resetting it? Also, I noticed on several screens there is no font size selection at all and the print is very small. Why aren't all screens provided with a font size selection or at least have the initial font size selection hold for all screens with the ability to adjust?
Date published: 2021-10-11
Rated 4 out of 5 by from Product We have been using Turbo Tax for decades, so it should have the answers for the questions by transferring information from previous years, instead, we need to dig up previous records to confirm. . Backups are too slow and too often.
Date published: 2021-10-11
Rated 5 out of 5 by from Very pleased with turbo tax I had to file an extension this year .Turbo tax helped with this as well as completing my tax return. The agents are patient and reassuring
Date published: 2021-10-11
Rated 5 out of 5 by from Very easy to use. The software was very easy to use. I highly recommend it to anyone who is claiming the standard deduction. You can this and save the money on using an accountant. I have TurboTax every year for the last 10 years.
Date published: 2021-10-11
Rated 3 out of 5 by from Turbo Tax... I have used Turbo Tax for many, many years. This year was the most difficult year to use ever! I don't know if the difficulty was due to changes in the IRS/AZ codes/regs or what. This is the first time since e-filing became available that I have to file via snail mail. I tried contacting TT support, but all attempts failed. I entered the six digit codes requested by TT & sent to my cell phone, but received only error messages. I'm still not sure which password is the correct password for TT. I just wanted to chat or speak personally with customer service. I hope next year's experience will be better.
Date published: 2021-10-11
Rated 2 out of 5 by from Doesn't include local TriMet tax forms This has been a weakness for years. In the past, Turbo has made errors filling out the form, or would just allow you to print the form and, well, you're on your own. This year, no mention of the tax, no copies of the form. If you relied on TT for this you might just fail to file. This form is short, but a real pain. Expected this system to be complete.
Date published: 2021-10-11
Rated 5 out of 5 by from turbo tax is really great, I will always use I am a first time user, it is user friendly and quick ! Will always use !
Date published: 2021-10-11
Rated 3 out of 5 by from KINDA PRICEY!! It was ok and easy to use and easy to get help online
Date published: 2021-10-11
Rated 1 out of 5 by from It works until it doesn't I filed a return, which I need to amend. Intuit says that I can do this through Turbo Tax, except when I open the app it doesn't match Intuit's explanation of what to do. There is no "Amend a return (make changes) after it was filed and accepted by the IRS" to select.
Date published: 2021-10-11
All TurboTax® Offerings Reviews - Page 96
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is a big help I found the process of reviewing my return difficult. E.g. asking what was the state distribution of an entry that showed a payment of state tax of $9.00. I had already entered that amount originally. Now had I had to plow through dozens of statements to find which one showed a tax payment of $9.00. Otherwise, Tubo Tax was very helpful.
Date published: 2021-10-11
Rated 5 out of 5 by from TurboTax Works Great - except I've used TurboTax for many years and really appreciate many of its features. However, there are a couple of areas I would like to see improved: 1) When I'm using the step-by-step method (this may be true of the direct approach, too) and put something in, I am always returned to the top of the listing and need to go backdown the line to get to where I was. Isn't there some way to either re-order the list so we could just step down it and/or return us to the same location on the list we were at before putting data in? 2) I have trouble seeing small print on the screen and quite often select a larger font to be able to read the screen. Isn't there some way for TurboTax to "remember" my font size selection, so I don't have to keep resetting it? Also, I noticed on several screens there is no font size selection at all and the print is very small. Why aren't all screens provided with a font size selection or at least have the initial font size selection hold for all screens with the ability to adjust?
Date published: 2021-10-11
Rated 4 out of 5 by from Product We have been using Turbo Tax for decades, so it should have the answers for the questions by transferring information from previous years, instead, we need to dig up previous records to confirm. . Backups are too slow and too often.
Date published: 2021-10-11
Rated 5 out of 5 by from Very pleased with turbo tax I had to file an extension this year .Turbo tax helped with this as well as completing my tax return. The agents are patient and reassuring
Date published: 2021-10-11
Rated 5 out of 5 by from Very easy to use. The software was very easy to use. I highly recommend it to anyone who is claiming the standard deduction. You can this and save the money on using an accountant. I have TurboTax every year for the last 10 years.
Date published: 2021-10-11
Rated 3 out of 5 by from Turbo Tax... I have used Turbo Tax for many, many years. This year was the most difficult year to use ever! I don't know if the difficulty was due to changes in the IRS/AZ codes/regs or what. This is the first time since e-filing became available that I have to file via snail mail. I tried contacting TT support, but all attempts failed. I entered the six digit codes requested by TT & sent to my cell phone, but received only error messages. I'm still not sure which password is the correct password for TT. I just wanted to chat or speak personally with customer service. I hope next year's experience will be better.
Date published: 2021-10-11
Rated 2 out of 5 by from Doesn't include local TriMet tax forms This has been a weakness for years. In the past, Turbo has made errors filling out the form, or would just allow you to print the form and, well, you're on your own. This year, no mention of the tax, no copies of the form. If you relied on TT for this you might just fail to file. This form is short, but a real pain. Expected this system to be complete.
Date published: 2021-10-11
Rated 5 out of 5 by from turbo tax is really great, I will always use I am a first time user, it is user friendly and quick ! Will always use !
Date published: 2021-10-11
Rated 3 out of 5 by from KINDA PRICEY!! It was ok and easy to use and easy to get help online
Date published: 2021-10-11
Rated 1 out of 5 by from It works until it doesn't I filed a return, which I need to amend. Intuit says that I can do this through Turbo Tax, except when I open the app it doesn't match Intuit's explanation of what to do. There is no "Amend a return (make changes) after it was filed and accepted by the IRS" to select.
Date published: 2021-10-11
All TurboTax® Offerings Reviews - Page 96