TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 4 out of 5 by Worn Out from Taxes from No Assistance Provided Whatsoever When Activated The TurboTax Live Experts returned the phone call with men yelling at each other and dogs barking in the background and never talked to me at all. My son got on-line and helped me over the phone get the right information entered so that my federal return was accurate as the TurboTax software was not showing the correct information resulting in a federal refund that was almost $5,000 too much. So much for LIVE assistance and accurate software. I will be downgrading my TurboTax next year.
Date published: 2023-02-27
Rated 5 out of 5 by K G B from Fantastic customer Service! Elizabeth solved my problem quickly and efficiently.
Date published: 2023-02-27
Rated 5 out of 5 by slimmy frog from Turbo tax is very good Have used Turbo Tax for 15 plus years always satisfied with it
Date published: 2023-02-27
Rated 4 out of 5 by 5P0C from Easy to use, not easy to see Easy to answer the questions and to go back and forth within the tool. Not easy to see where/ how your information is being inputted in the actual return forms until you are finished.
Date published: 2023-02-27
Rated 5 out of 5 by AMM148679 from TurboTax is awesome! It's super simple, easy, and quick. I have used TurboTax 9 yrs this tax season and will continue to do so!
Date published: 2023-02-27
Rated 3 out of 5 by den136 from expensive talking to the live agents was really helpful however the fee to process using your return to get a direct deposit is ridiculous to me
Date published: 2023-02-27
Rated 5 out of 5 by Rivera Fam from Taxes suck but with turbo tax they suck less We just started using turbo tax this year and even though this time was a little tough, next year will be smooth sailing. All of our necessary documents will be in the right place for us to complete everything in record time! We had quite a bit of help from your very helpful tax experts. They really went above and beyond with helping us to complete our taxes and we could not have gotten through this without their guidance.
Date published: 2023-02-27
Rated 4 out of 5 by Mr Kanute from Good Self Service Good Self Service when not having a very complicated tax status.
Date published: 2023-02-27
Rated 5 out of 5 by champjc from TurboTax is easy to follow TurboTax online is easy to use and follow step-by-step procedure. Works well for all levels of filing.
Date published: 2023-02-27
Rated 5 out of 5 by Amazon Jill from Turbo Tax was great! This was an easy, step-by-step process and very smooth. I spoke with Bonnie in expert chat and she was very helpful and patient with my slow system. She was able to help me handle the issue with my return so everything was good to go to file.
All TurboTax® Offerings Reviews - Page 9492
Date published: 2023-02-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by Worn Out from Taxes from No Assistance Provided Whatsoever When Activated The TurboTax Live Experts returned the phone call with men yelling at each other and dogs barking in the background and never talked to me at all. My son got on-line and helped me over the phone get the right information entered so that my federal return was accurate as the TurboTax software was not showing the correct information resulting in a federal refund that was almost $5,000 too much. So much for LIVE assistance and accurate software. I will be downgrading my TurboTax next year.
Date published: 2023-02-27
Rated 5 out of 5 by K G B from Fantastic customer Service! Elizabeth solved my problem quickly and efficiently.
Date published: 2023-02-27
Rated 5 out of 5 by slimmy frog from Turbo tax is very good Have used Turbo Tax for 15 plus years always satisfied with it
Date published: 2023-02-27
Rated 4 out of 5 by 5P0C from Easy to use, not easy to see Easy to answer the questions and to go back and forth within the tool. Not easy to see where/ how your information is being inputted in the actual return forms until you are finished.
Date published: 2023-02-27
Rated 5 out of 5 by AMM148679 from TurboTax is awesome! It's super simple, easy, and quick. I have used TurboTax 9 yrs this tax season and will continue to do so!
Date published: 2023-02-27
Rated 3 out of 5 by den136 from expensive talking to the live agents was really helpful however the fee to process using your return to get a direct deposit is ridiculous to me
Date published: 2023-02-27
Rated 5 out of 5 by Rivera Fam from Taxes suck but with turbo tax they suck less We just started using turbo tax this year and even though this time was a little tough, next year will be smooth sailing. All of our necessary documents will be in the right place for us to complete everything in record time! We had quite a bit of help from your very helpful tax experts. They really went above and beyond with helping us to complete our taxes and we could not have gotten through this without their guidance.
Date published: 2023-02-27
Rated 4 out of 5 by Mr Kanute from Good Self Service Good Self Service when not having a very complicated tax status.
Date published: 2023-02-27
Rated 5 out of 5 by champjc from TurboTax is easy to follow TurboTax online is easy to use and follow step-by-step procedure. Works well for all levels of filing.
Date published: 2023-02-27
Rated 5 out of 5 by Amazon Jill from Turbo Tax was great! This was an easy, step-by-step process and very smooth. I spoke with Bonnie in expert chat and she was very helpful and patient with my slow system. She was able to help me handle the issue with my return so everything was good to go to file.
All TurboTax® Offerings Reviews - Page 9492
Date published: 2023-02-27