TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Excellent except for one suggested improvment The TurboTax program is very helpful. However, I have one suggestion to improve the program. So... as I went thru the long list of state tax credits, I would put in $0 where I did not get any credits. As I was about to file the tax return, the system kept asking me to put in a "Schedule B code in a tax credit page, otherwise, it would not finish my return. I ended up wasting a lot of time on this problem and eventually got a live TurboTax adviser, Kim. After trying but failing to find where that code could be found, she advised me to do something "drastic," ie, delete the state tax return I had just done and to start over. She said not to put in zeroes in the credits page and instead to just ignore anything that didn't apply to me. She said that was what was causing the problem, my filling in with zeroes. I wish there was a warning/advisory that I didn't have to enter zeroes and just ignore where anything didn't apply to me. That would have saved a lot of time, not to mention the aggravation that I had to go through. Kim agreed that I should make above suggestion about an advisory to improve TurboTax next year, if not this year. Otherwise, I find TurboTax an excellent service and I give Kim 5 stars (if 5 is the highest).
Date published: 2023-02-27
Rated 5 out of 5 by from Thank you No Issues Worked as expected I will use it again next year.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy and helpful to use! Taxes always stress me out, but it was almost fun doing them this year with turbo tax.
Date published: 2023-02-27
Rated 5 out of 5 by from Pretty good product Used TT for about 8 years. Very user-friendly. Having live expert is helpful
Date published: 2023-02-27
Rated 5 out of 5 by from AMAZING SERVICE! Josh, the TurboTax Expert, was INCREDIBLE!!! He is knowledgeable and was able to answer all of my questions. He made this process nice & easy!!!
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax Great Been using this for a number of years now. And gets easier every year. Explains everything as you go through each item. Would recommend this to everyone that has a relatively easy tax return.
Date published: 2023-02-27
Rated 5 out of 5 by from So simple to use Turbo tax is so easy to use. It gave me all of the pointers I needed.
Date published: 2023-02-27
Rated 5 out of 5 by from Mike from Turbo Tax was great. Mike was very knowledgeable, he guided us and responded to all our questions.
Date published: 2023-02-27
Rated 5 out of 5 by from Best Tax Software I've ever Used. I have used this tax preparation software from TurboTax and absolutely love it. It's extremely easy to use, even for beginners filing their first tax return. Love the software, excellent job from a great company. KUDO's
Date published: 2023-02-27
Rated 5 out of 5 by from For my first Time... A+++ As a self-filer historically, I was very pleased with the Full service option. My return got very complicated this year and not having to figure out the ridiculous complexities of tax law was definitely worth the money.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9485
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Excellent except for one suggested improvment The TurboTax program is very helpful. However, I have one suggestion to improve the program. So... as I went thru the long list of state tax credits, I would put in $0 where I did not get any credits. As I was about to file the tax return, the system kept asking me to put in a "Schedule B code in a tax credit page, otherwise, it would not finish my return. I ended up wasting a lot of time on this problem and eventually got a live TurboTax adviser, Kim. After trying but failing to find where that code could be found, she advised me to do something "drastic," ie, delete the state tax return I had just done and to start over. She said not to put in zeroes in the credits page and instead to just ignore anything that didn't apply to me. She said that was what was causing the problem, my filling in with zeroes. I wish there was a warning/advisory that I didn't have to enter zeroes and just ignore where anything didn't apply to me. That would have saved a lot of time, not to mention the aggravation that I had to go through. Kim agreed that I should make above suggestion about an advisory to improve TurboTax next year, if not this year. Otherwise, I find TurboTax an excellent service and I give Kim 5 stars (if 5 is the highest).
Date published: 2023-02-27
Rated 5 out of 5 by from Thank you No Issues Worked as expected I will use it again next year.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy and helpful to use! Taxes always stress me out, but it was almost fun doing them this year with turbo tax.
Date published: 2023-02-27
Rated 5 out of 5 by from Pretty good product Used TT for about 8 years. Very user-friendly. Having live expert is helpful
Date published: 2023-02-27
Rated 5 out of 5 by from AMAZING SERVICE! Josh, the TurboTax Expert, was INCREDIBLE!!! He is knowledgeable and was able to answer all of my questions. He made this process nice & easy!!!
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax Great Been using this for a number of years now. And gets easier every year. Explains everything as you go through each item. Would recommend this to everyone that has a relatively easy tax return.
Date published: 2023-02-27
Rated 5 out of 5 by from So simple to use Turbo tax is so easy to use. It gave me all of the pointers I needed.
Date published: 2023-02-27
Rated 5 out of 5 by from Mike from Turbo Tax was great. Mike was very knowledgeable, he guided us and responded to all our questions.
Date published: 2023-02-27
Rated 5 out of 5 by from Best Tax Software I've ever Used. I have used this tax preparation software from TurboTax and absolutely love it. It's extremely easy to use, even for beginners filing their first tax return. Love the software, excellent job from a great company. KUDO's
Date published: 2023-02-27
Rated 5 out of 5 by from For my first Time... A+++ As a self-filer historically, I was very pleased with the Full service option. My return got very complicated this year and not having to figure out the ridiculous complexities of tax law was definitely worth the money.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9485