TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Love TurboTax! TurboTax was easy to use for our first time! The website was clear and user-friendly!
Date published: 2021-02-22
Rated 1 out of 5 by from Forced to upgrade and still had terrible service I had to upgrade to do the form for my RSUs, but "you'll be so impressed feature" input my information wrong. I had to go back and figure out how to manually input the entire form because their system would get stuck and say "connection error". Terrible and next year I won't be using anymore. Only finished it because I was most of the way done. Never again with Turbo Tax. I do not trust that I actually got my full refund but I'm just happy to get it over with.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is pretty good My expert David was very insightful and answered all question I had. Good job David. I hope to get you again next year.
Date published: 2021-02-22
Rated 2 out of 5 by from Too many fees for not enough I miss when Turbotax actually was free. Now everything you do you have to pay for because everything is a "special" circumstance. I also am pretty sure they messed up one of my calculations for my state taxes, but since there was no way I could go through it line by line to follow how they got the number they got, I just have to deal with what I owe. Maybe it was right, but since I can't follow where they got the numbers I'll never know.
Date published: 2021-02-22
Rated 4 out of 5 by from Easy Everything was pretty straight forward, when ik found myself lost they were there to help.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use Turbo tax is easy to use and fast. Got my taxes done in less than an hour
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax is terrible!! Terrible product. Poor documentation. Lots of bugs. The guide on how to handle backdoor roth IRA doesn't even work. I was asked to correct issue with my 1099-B in a form that doesn't even show correctly.
Date published: 2021-02-22
Rated 2 out of 5 by from Charge too much now What happened to “free”. Every year the cost goes up.
Date published: 2021-02-22
Rated 5 out of 5 by from great and easy Three years using Turbo Tax , easy and fast thanks
Date published: 2021-02-22
Rated 5 out of 5 by from very easy and awesome easy to navigate excellent site and was able to prepare my taxes for free
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9485
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love TurboTax! TurboTax was easy to use for our first time! The website was clear and user-friendly!
Date published: 2021-02-22
Rated 1 out of 5 by from Forced to upgrade and still had terrible service I had to upgrade to do the form for my RSUs, but "you'll be so impressed feature" input my information wrong. I had to go back and figure out how to manually input the entire form because their system would get stuck and say "connection error". Terrible and next year I won't be using anymore. Only finished it because I was most of the way done. Never again with Turbo Tax. I do not trust that I actually got my full refund but I'm just happy to get it over with.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is pretty good My expert David was very insightful and answered all question I had. Good job David. I hope to get you again next year.
Date published: 2021-02-22
Rated 2 out of 5 by from Too many fees for not enough I miss when Turbotax actually was free. Now everything you do you have to pay for because everything is a "special" circumstance. I also am pretty sure they messed up one of my calculations for my state taxes, but since there was no way I could go through it line by line to follow how they got the number they got, I just have to deal with what I owe. Maybe it was right, but since I can't follow where they got the numbers I'll never know.
Date published: 2021-02-22
Rated 4 out of 5 by from Easy Everything was pretty straight forward, when ik found myself lost they were there to help.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use Turbo tax is easy to use and fast. Got my taxes done in less than an hour
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax is terrible!! Terrible product. Poor documentation. Lots of bugs. The guide on how to handle backdoor roth IRA doesn't even work. I was asked to correct issue with my 1099-B in a form that doesn't even show correctly.
Date published: 2021-02-22
Rated 2 out of 5 by from Charge too much now What happened to “free”. Every year the cost goes up.
Date published: 2021-02-22
Rated 5 out of 5 by from great and easy Three years using Turbo Tax , easy and fast thanks
Date published: 2021-02-22
Rated 5 out of 5 by from very easy and awesome easy to navigate excellent site and was able to prepare my taxes for free
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9485