TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is Convenient I have been using Turbo Tax for years now and rely on it to prepare my taxes conveniently and accurately. The step by step guide makes it easy for anyone to not only prepare the tax but understand how and why. Thank you Turbo Tax
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax Review TurboTax is a wonderful product that allows me to complete my yearly taxes in a very timely manor, TurboTax is easy to use, very through and keeps up to date on all tax law changes for both federal and state.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo tax is the best It was a great experience with turbo tax live !!!!
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax simplifies a complex tax filing process The download process for 1099DIV's makes a complex process easy.
Date published: 2022-03-08
Rated 3 out of 5 by from some gotcha's & pdf attachments unverifiable 1) There is no programmed link nor filing instructions for attaching pdf's to a trust return other than the Fiduciary declaration, although the program steps say there will be ("We will guide you through this process.") Broker statements were supposed to have a procedure for inclusion so that summary short/long and loss/gain totals could be entered for capital gains, but the program lacks that procedure to attach the detailed statement despite the program saying it will come before filing. I brought this up last year to TTAX for the 2020 trust return. The IRS raised this issue by letter to me and I had to submit the document via mail. The workaround this year was to use Adobe Acrobat Professional to combine the Fiduciary Declaration pdf and the broker statement into a single pdf and then attach them as the Fiduciary Declaration. As stated below, I was unable to confirm inclusion of any pdf's with the filed return. Second, the program hangs on a numerical "zero" entry for Original Issue Discount regarding the 1099B capital gain/loss reporting. The only solution I found was to delete the entry so the block is empty. The auto entry is a numerical zero by the program, so you can't go on with the tax return without this "error" continually appearing, and the electronic filing would not go through without alleviating this program error. Last, the pdf file copy of the "filed" tax return as saved by the program does not include the required trust fiduciary statement, signed and scanned for inclusion with the electronic filing. Thus, it wasn't possible to confirm that the required additional attachments actually were submitted with the 1041.
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is very good I did engage with a live agent. Her knowledge of 1099 R issues with Pennsylvania was not good but I figured it out myself.
Date published: 2022-03-08
Rated 2 out of 5 by from Platform Is Great -- Far too many "extras" The platform is great and easy. I used full service and the expert who helped me was awesome. However every singe step of the way theres another thing they are trying to get me to sign up for or sell me. Its absurd. Leave me alone. I dont want credit karma, I dont want security on my SNN. Just let me file taxes and leave me alone. Its designed to try to get you to click these things if you are not paying careful attention.
Date published: 2022-03-08
Rated 5 out of 5 by from Exellent experience Now that I am retired this is the only way to file my taxes. Easy and accurate.
Date published: 2022-03-08
Rated 3 out of 5 by from State tax filing is too expensive State tax filing fee is too expensive even though I don't owe any state taxes. TurboTax doesn't tell, or won't say, if people have to file with the state when they owe nothing to the state--this critical information should be available to users.
Date published: 2022-03-08
Rated 5 out of 5 by from I enjoy this service I appreciate the easiness and direct questions with this site. I trust and re use this site each year
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 9481
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Convenient I have been using Turbo Tax for years now and rely on it to prepare my taxes conveniently and accurately. The step by step guide makes it easy for anyone to not only prepare the tax but understand how and why. Thank you Turbo Tax
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax Review TurboTax is a wonderful product that allows me to complete my yearly taxes in a very timely manor, TurboTax is easy to use, very through and keeps up to date on all tax law changes for both federal and state.
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo tax is the best It was a great experience with turbo tax live !!!!
Date published: 2022-03-08
Rated 5 out of 5 by from Turbo Tax simplifies a complex tax filing process The download process for 1099DIV's makes a complex process easy.
Date published: 2022-03-08
Rated 3 out of 5 by from some gotcha's & pdf attachments unverifiable 1) There is no programmed link nor filing instructions for attaching pdf's to a trust return other than the Fiduciary declaration, although the program steps say there will be ("We will guide you through this process.") Broker statements were supposed to have a procedure for inclusion so that summary short/long and loss/gain totals could be entered for capital gains, but the program lacks that procedure to attach the detailed statement despite the program saying it will come before filing. I brought this up last year to TTAX for the 2020 trust return. The IRS raised this issue by letter to me and I had to submit the document via mail. The workaround this year was to use Adobe Acrobat Professional to combine the Fiduciary Declaration pdf and the broker statement into a single pdf and then attach them as the Fiduciary Declaration. As stated below, I was unable to confirm inclusion of any pdf's with the filed return. Second, the program hangs on a numerical "zero" entry for Original Issue Discount regarding the 1099B capital gain/loss reporting. The only solution I found was to delete the entry so the block is empty. The auto entry is a numerical zero by the program, so you can't go on with the tax return without this "error" continually appearing, and the electronic filing would not go through without alleviating this program error. Last, the pdf file copy of the "filed" tax return as saved by the program does not include the required trust fiduciary statement, signed and scanned for inclusion with the electronic filing. Thus, it wasn't possible to confirm that the required additional attachments actually were submitted with the 1041.
Date published: 2022-03-08
Rated 5 out of 5 by from TurboTax is very good I did engage with a live agent. Her knowledge of 1099 R issues with Pennsylvania was not good but I figured it out myself.
Date published: 2022-03-08
Rated 2 out of 5 by from Platform Is Great -- Far too many "extras" The platform is great and easy. I used full service and the expert who helped me was awesome. However every singe step of the way theres another thing they are trying to get me to sign up for or sell me. Its absurd. Leave me alone. I dont want credit karma, I dont want security on my SNN. Just let me file taxes and leave me alone. Its designed to try to get you to click these things if you are not paying careful attention.
Date published: 2022-03-08
Rated 5 out of 5 by from Exellent experience Now that I am retired this is the only way to file my taxes. Easy and accurate.
Date published: 2022-03-08
Rated 3 out of 5 by from State tax filing is too expensive State tax filing fee is too expensive even though I don't owe any state taxes. TurboTax doesn't tell, or won't say, if people have to file with the state when they owe nothing to the state--this critical information should be available to users.
Date published: 2022-03-08
Rated 5 out of 5 by from I enjoy this service I appreciate the easiness and direct questions with this site. I trust and re use this site each year
Date published: 2022-03-08
All TurboTax® Offerings Reviews - Page 9481