TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from TurboTax was a dreadful experience First time user. Always used pencil and paper. Came highly recommended but I was very disappointed with system. I found many directions were ambiguous. Some pages contained information with no direction as to what it was for or how to use it. The portion dealing with IRA RMDs and how to handle situations where part of an RMD was returned was very light on details and directions and I spent way too much time talking with reps (after waiting forever on the phone) as to how to resolve questions. In one instance, while running the final check at the end, the system was attempting to create a request for waiver for failing to take the full RMD in 2020, even though RMD was not required and, per your directions, I noted on an earlier screen that I was not required to take the RMD. There was an amount of ~$xxK showing for the waiver. Your tech tried a number of things to resolve and finally told me "...put in $0...". I did and that cleared the error msg. I wasted a LOT of time on that one. Finally, when all was complete. I was asked if I wanted to save the info. I clicked on yes and the system went on and on and on for 45 minutes "saving" the return. I called you, waited 1/2 hour, finally talked to tech. Meanwhile my computer was locked up. Finally I suggested Ctrl-Alt-Delete. OK, said he. I did and was finally able to get out of the do-loop. Don't know if it was saved. $53 w/tax for the disk plus $20 to file CT state tax, plus a week of many hours trying to get through this as opposed to what usually takes me just a Saturday and Sunday doing it by hand. Never again. Would I recommend TurboTax to a friend? No.
Date published: 2021-03-01
Rated 5 out of 5 by from Turboxtax easy and helpful TurboTax is always so helpful and they walk me step by step with no stress
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best way to GO! I have dong my taxes with turbo tax for years and have not had an issue, its fast and easy and makes my life easier when it comes to tax season.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and efficient process This is the third year we've used Turbo Tax and will use it again next year.
Date published: 2021-03-01
Rated 5 out of 5 by from Great Very easy to do and staff is very helpful.and above all it was to me
Date published: 2021-03-01
Rated 3 out of 5 by from Did okay Was as advertised. Did not pull through all my changes for my adopted children.
Date published: 2021-03-01
Rated 5 out of 5 by from great very simple, totally satisfied, all entries were easily understood.
Date published: 2021-03-01
Rated 5 out of 5 by from Fast, easy and taxes made simple. Its Sooooo easy and they help you every step of the way. We loved using turbo Tax.
Date published: 2021-03-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! Walter was wonderful. He was very knowledgeable, kind, friendly and most of all helpful. At one point, we were cut off and he got right back to me. I was truly impressed with him.
Date published: 2021-03-01
Rated 5 out of 5 by from Great service! Easy to use, fast, and affordable. Will be using again next tax season.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9467
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax was a dreadful experience First time user. Always used pencil and paper. Came highly recommended but I was very disappointed with system. I found many directions were ambiguous. Some pages contained information with no direction as to what it was for or how to use it. The portion dealing with IRA RMDs and how to handle situations where part of an RMD was returned was very light on details and directions and I spent way too much time talking with reps (after waiting forever on the phone) as to how to resolve questions. In one instance, while running the final check at the end, the system was attempting to create a request for waiver for failing to take the full RMD in 2020, even though RMD was not required and, per your directions, I noted on an earlier screen that I was not required to take the RMD. There was an amount of ~$xxK showing for the waiver. Your tech tried a number of things to resolve and finally told me "...put in $0...". I did and that cleared the error msg. I wasted a LOT of time on that one. Finally, when all was complete. I was asked if I wanted to save the info. I clicked on yes and the system went on and on and on for 45 minutes "saving" the return. I called you, waited 1/2 hour, finally talked to tech. Meanwhile my computer was locked up. Finally I suggested Ctrl-Alt-Delete. OK, said he. I did and was finally able to get out of the do-loop. Don't know if it was saved. $53 w/tax for the disk plus $20 to file CT state tax, plus a week of many hours trying to get through this as opposed to what usually takes me just a Saturday and Sunday doing it by hand. Never again. Would I recommend TurboTax to a friend? No.
Date published: 2021-03-01
Rated 5 out of 5 by from Turboxtax easy and helpful TurboTax is always so helpful and they walk me step by step with no stress
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best way to GO! I have dong my taxes with turbo tax for years and have not had an issue, its fast and easy and makes my life easier when it comes to tax season.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and efficient process This is the third year we've used Turbo Tax and will use it again next year.
Date published: 2021-03-01
Rated 5 out of 5 by from Great Very easy to do and staff is very helpful.and above all it was to me
Date published: 2021-03-01
Rated 3 out of 5 by from Did okay Was as advertised. Did not pull through all my changes for my adopted children.
Date published: 2021-03-01
Rated 5 out of 5 by from great very simple, totally satisfied, all entries were easily understood.
Date published: 2021-03-01
Rated 5 out of 5 by from Fast, easy and taxes made simple. Its Sooooo easy and they help you every step of the way. We loved using turbo Tax.
Date published: 2021-03-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! Walter was wonderful. He was very knowledgeable, kind, friendly and most of all helpful. At one point, we were cut off and he got right back to me. I was truly impressed with him.
Date published: 2021-03-01
Rated 5 out of 5 by from Great service! Easy to use, fast, and affordable. Will be using again next tax season.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9467