TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Super glitchy this year Kept redirecting me to fill out forms I don't have nor ever received and could not delete them from my return. No help was available online and i wasn't willing to pay twice as much for my simple return just to have someone say, "its a glitch, let me delete that for you". It was super frustrating. Also kept rerouting me to back to my federal income forms and having me reenter my income that was already imported and doubling what I made for the year. Had to fix that a couple times. Oh, and it imported my federal tax refund amount from 2019 as my state tax refund amount. I had to try to fix that multiple times before zeroing it out and manually entering the correct information - THAT THEY HAVE IN THE SYSTEM FROM MY 2019 TAX RETURN. This return took much longer than it should have because of the glitches and inaccurate transfer of information. Probably would have been cheaper and faster to have it done by an actual tax professional. SMH
Date published: 2021-03-01
Rated 1 out of 5 by from I did everything myself and I'm charged 270ish $ Everything that I have done has been by myself. I turned 21 years old this January and must have checked something that I shouldn't have because last year I could file no problem but now I'm being forced to pay to be able to use this site. It doesn't tell me why but I'm being charged just shy of 85% of what I'm getting from state, and another 150$ or something for filing as a whole on this program this is ran on doesn't even show me what or why. I can't just go back and see what's causing my issue unless I was to trouble shoot all of everything I submitted by myself to figure out why. Don't have the patience for that, I just need my taxes done
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD It was easy to use.I use this every time Will use every year.
Date published: 2021-03-01
Rated 2 out of 5 by from Nickel and Diming I habitually complete my taxes (with Turbotax) early. This year when I finished, Turbotax reported that two of my forms were not yet available to fill out and that they would only be ready after February 28. When they became available, they did not alert me by email (though requested) and the price for filing went up $30. That is very bad form. It's the first year, I have been disgruntled enough to think about shifting to a different way of filing taxes in future.
Date published: 2021-03-01
Rated 5 out of 5 by from What would I do without you? You make life changes so easy. You explain things to me when I am confused. I don't know what I would do without you in my life.
Date published: 2021-03-01
Rated 2 out of 5 by from Expensive Fairly simple to navigate but the cost is too much
Date published: 2021-03-01
Rated 3 out of 5 by from Too Expensive I thought I was filing free and then I was not able to print my forms until I paid. I found tht this service was too expensive.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is very easy and 100% trustworthy!!! I've been using Turbotax for about 15years now and I've always felt very secure using it. It just keeps getting better and better each year. I also get that peace of mind knowing that there are a lot of things in place that help me confidently navigate through the entire process. I highly recommend TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from Simple as Possible Option for a Complicated Proces Taxes can be confusing and TurboTax really makes it doable. They ask questions, provide options to go back and look over other specific areas, have little question mark links all over the place in case you don't understand a term and just in general, make the process of doing your taxes possible.
Date published: 2021-03-01
Rated 5 out of 5 by from Just go with Turbo Tax guys! Turbo tax will save you from wanting to put your head through a wall. It's easy, fast (as possible) and they do all the hard time-consuming work.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9457
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Super glitchy this year Kept redirecting me to fill out forms I don't have nor ever received and could not delete them from my return. No help was available online and i wasn't willing to pay twice as much for my simple return just to have someone say, "its a glitch, let me delete that for you". It was super frustrating. Also kept rerouting me to back to my federal income forms and having me reenter my income that was already imported and doubling what I made for the year. Had to fix that a couple times. Oh, and it imported my federal tax refund amount from 2019 as my state tax refund amount. I had to try to fix that multiple times before zeroing it out and manually entering the correct information - THAT THEY HAVE IN THE SYSTEM FROM MY 2019 TAX RETURN. This return took much longer than it should have because of the glitches and inaccurate transfer of information. Probably would have been cheaper and faster to have it done by an actual tax professional. SMH
Date published: 2021-03-01
Rated 1 out of 5 by from I did everything myself and I'm charged 270ish $ Everything that I have done has been by myself. I turned 21 years old this January and must have checked something that I shouldn't have because last year I could file no problem but now I'm being forced to pay to be able to use this site. It doesn't tell me why but I'm being charged just shy of 85% of what I'm getting from state, and another 150$ or something for filing as a whole on this program this is ran on doesn't even show me what or why. I can't just go back and see what's causing my issue unless I was to trouble shoot all of everything I submitted by myself to figure out why. Don't have the patience for that, I just need my taxes done
Date published: 2021-03-01
Rated 5 out of 5 by from GOOD It was easy to use.I use this every time Will use every year.
Date published: 2021-03-01
Rated 2 out of 5 by from Nickel and Diming I habitually complete my taxes (with Turbotax) early. This year when I finished, Turbotax reported that two of my forms were not yet available to fill out and that they would only be ready after February 28. When they became available, they did not alert me by email (though requested) and the price for filing went up $30. That is very bad form. It's the first year, I have been disgruntled enough to think about shifting to a different way of filing taxes in future.
Date published: 2021-03-01
Rated 5 out of 5 by from What would I do without you? You make life changes so easy. You explain things to me when I am confused. I don't know what I would do without you in my life.
Date published: 2021-03-01
Rated 2 out of 5 by from Expensive Fairly simple to navigate but the cost is too much
Date published: 2021-03-01
Rated 3 out of 5 by from Too Expensive I thought I was filing free and then I was not able to print my forms until I paid. I found tht this service was too expensive.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is very easy and 100% trustworthy!!! I've been using Turbotax for about 15years now and I've always felt very secure using it. It just keeps getting better and better each year. I also get that peace of mind knowing that there are a lot of things in place that help me confidently navigate through the entire process. I highly recommend TurboTax
Date published: 2021-03-01
Rated 4 out of 5 by from Simple as Possible Option for a Complicated Proces Taxes can be confusing and TurboTax really makes it doable. They ask questions, provide options to go back and look over other specific areas, have little question mark links all over the place in case you don't understand a term and just in general, make the process of doing your taxes possible.
Date published: 2021-03-01
Rated 5 out of 5 by from Just go with Turbo Tax guys! Turbo tax will save you from wanting to put your head through a wall. It's easy, fast (as possible) and they do all the hard time-consuming work.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9457