TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Could use some changes Do not require Adobe to print. That was never required before. Go back to allowing 1 free state e-file. I have found variances in Turbo Tax and using another service such as VITA, which is also free and e-files both state and federal returns
Date published: 2022-04-10
Rated 3 out of 5 by from TurboTax review Had a problem with a form that I could not fix until I entered zero's. Had to figure it out myself.
Date published: 2022-04-10
Rated 5 out of 5 by from One again my filing was made so easy I've been a Turbo Tax user for many years now. Over the years the product and filing experience have gotten to a point where it is now almost automatic for me to file my taxes every year. Thank you for a great product
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is extremely helpful I appreciate the icon that allows you more information re: what exactly a certain question is asking.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is simplified taxes! This product is good and lives up to its name "TURBO tax" Taxes are a mostly painful experience that few people look forward to, but I have to say my new bride and I just finished filing jointly for the first time, we sat here together with all the information and it went a lot quicker and easier than expected. Thanks, Turbotax.
Date published: 2022-04-10
Rated 4 out of 5 by from Good but had software error Turbo Tax worked well as usual except for a software bug in the Child Tax Credit section. If you indicated you were single or had no children, the Review at the end still indicated a problem with the Child Tax Credit. The workaround that my son & I discovered was to go to the Child Tax Credit section and enter it and answer all the questions. Then Review was successful.
Date published: 2022-04-10
Rated 5 out of 5 by from Been using for over 30 years My returns are just complicated enough to where help is beneficial. Turbo Tax provides the necessary assistance to get it right accurately and efficiently.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is easy to use and accurate I have used TurboTax for the last 3 years. It is easy to use and has detailed but simple to understand explanations. The ease of the process along with the explanations gives me the confidence that I am getting the best tax refund available.
Date published: 2022-04-10
Rated 3 out of 5 by from No longer a fan Too hard to go back and review things; sometime asks things it should know from previous year; way too expensive -- and gets more expensive as you complete the return. In fact, I ended up paying $15 more than it said it would cost. Best feature of TT is importing prior year info, info from financial institutions, and uploaded pictures of docs.
Date published: 2022-04-10
Rated 5 out of 5 by from Ease of Mind, Ease of Wallet The service was easy and gave me ease of mind. I will use their services again as I've been a TurboTax user since my first job in 2016. Karen was my Live Expert and they made it a wonderful experience. They were professional, prompt, and very knowledgable. I was worried about how to do my taxes but that worry went away when filing with Karen.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 9456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Could use some changes Do not require Adobe to print. That was never required before. Go back to allowing 1 free state e-file. I have found variances in Turbo Tax and using another service such as VITA, which is also free and e-files both state and federal returns
Date published: 2022-04-10
Rated 3 out of 5 by from TurboTax review Had a problem with a form that I could not fix until I entered zero's. Had to figure it out myself.
Date published: 2022-04-10
Rated 5 out of 5 by from One again my filing was made so easy I've been a Turbo Tax user for many years now. Over the years the product and filing experience have gotten to a point where it is now almost automatic for me to file my taxes every year. Thank you for a great product
Date published: 2022-04-10
Rated 4 out of 5 by from Turbo tax is extremely helpful I appreciate the icon that allows you more information re: what exactly a certain question is asking.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is simplified taxes! This product is good and lives up to its name "TURBO tax" Taxes are a mostly painful experience that few people look forward to, but I have to say my new bride and I just finished filing jointly for the first time, we sat here together with all the information and it went a lot quicker and easier than expected. Thanks, Turbotax.
Date published: 2022-04-10
Rated 4 out of 5 by from Good but had software error Turbo Tax worked well as usual except for a software bug in the Child Tax Credit section. If you indicated you were single or had no children, the Review at the end still indicated a problem with the Child Tax Credit. The workaround that my son & I discovered was to go to the Child Tax Credit section and enter it and answer all the questions. Then Review was successful.
Date published: 2022-04-10
Rated 5 out of 5 by from Been using for over 30 years My returns are just complicated enough to where help is beneficial. Turbo Tax provides the necessary assistance to get it right accurately and efficiently.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is easy to use and accurate I have used TurboTax for the last 3 years. It is easy to use and has detailed but simple to understand explanations. The ease of the process along with the explanations gives me the confidence that I am getting the best tax refund available.
Date published: 2022-04-10
Rated 3 out of 5 by from No longer a fan Too hard to go back and review things; sometime asks things it should know from previous year; way too expensive -- and gets more expensive as you complete the return. In fact, I ended up paying $15 more than it said it would cost. Best feature of TT is importing prior year info, info from financial institutions, and uploaded pictures of docs.
Date published: 2022-04-10
Rated 5 out of 5 by from Ease of Mind, Ease of Wallet The service was easy and gave me ease of mind. I will use their services again as I've been a TurboTax user since my first job in 2016. Karen was my Live Expert and they made it a wonderful experience. They were professional, prompt, and very knowledgable. I was worried about how to do my taxes but that worry went away when filing with Karen.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 9456