TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Free and Easier We have been using free Turbo Tax for several years. This was the easiest with all bank addresses and ID numbers and personal info entered. We use to have to enter this ourselves
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and easy to use Have used Turbo Tax for years and will continue using it in years to come, I have never had any issues/problems with them.
Date published: 2021-03-01
Rated 4 out of 5 by from It's good just complicated getting previous docome It was hard getting my previous years return docoments.
Date published: 2021-03-01
Rated 5 out of 5 by from pretty easy It was easy yo use and intuitive. I would use this again
Date published: 2021-03-01
Rated 5 out of 5 by from A nice and smooth experience. This was a great program a very user-friendly I would let people know about this.
Date published: 2021-03-01
Rated 5 out of 5 by from There awesome It went great everything was smooth and easy. My representative was efficient and went above and beyond to make sure I understood and she understood my questions.
Date published: 2021-03-01
Rated 5 out of 5 by from Dena is great my e-file was rejected because of a missing form, I use turbo tax live with Dena, she was able to help me with the form and answer all my question she is great.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is amazing Makes filing taxes so much easier and less stressful!
Date published: 2021-03-01
Rated 1 out of 5 by from TurboTax was a dreadful experience First time user. Always used pencil and paper. Came highly recommended but I was very disappointed with system. I found many directions were ambiguous. Some pages contained information with no direction as to what it was for or how to use it. The portion dealing with IRA RMDs and how to handle situations where part of an RMD was returned was very light on details and directions and I spent way too much time talking with reps (after waiting forever on the phone) as to how to resolve questions. In one instance, while running the final check at the end, the system was attempting to create a request for waiver for failing to take the full RMD in 2020, even though RMD was not required and, per your directions, I noted on an earlier screen that I was not required to take the RMD. There was an amount of ~$xxK showing for the waiver. Your tech tried a number of things to resolve and finally told me "...put in $0...". I did and that cleared the error msg. I wasted a LOT of time on that one. Finally, when all was complete. I was asked if I wanted to save the info. I clicked on yes and the system went on and on and on for 45 minutes "saving" the return. I called you, waited 1/2 hour, finally talked to tech. Meanwhile my computer was locked up. Finally I suggested Ctrl-Alt-Delete. OK, said he. I did and was finally able to get out of the do-loop. Don't know if it was saved. $53 w/tax for the disk plus $20 to file CT state tax, plus a week of many hours trying to get through this as opposed to what usually takes me just a Saturday and Sunday doing it by hand. Never again. Would I recommend TurboTax to a friend? No.
Date published: 2021-03-01
Rated 5 out of 5 by from Turboxtax easy and helpful TurboTax is always so helpful and they walk me step by step with no stress
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9445
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Free and Easier We have been using free Turbo Tax for several years. This was the easiest with all bank addresses and ID numbers and personal info entered. We use to have to enter this ourselves
Date published: 2021-03-01
Rated 5 out of 5 by from Quick and easy to use Have used Turbo Tax for years and will continue using it in years to come, I have never had any issues/problems with them.
Date published: 2021-03-01
Rated 4 out of 5 by from It's good just complicated getting previous docome It was hard getting my previous years return docoments.
Date published: 2021-03-01
Rated 5 out of 5 by from pretty easy It was easy yo use and intuitive. I would use this again
Date published: 2021-03-01
Rated 5 out of 5 by from A nice and smooth experience. This was a great program a very user-friendly I would let people know about this.
Date published: 2021-03-01
Rated 5 out of 5 by from There awesome It went great everything was smooth and easy. My representative was efficient and went above and beyond to make sure I understood and she understood my questions.
Date published: 2021-03-01
Rated 5 out of 5 by from Dena is great my e-file was rejected because of a missing form, I use turbo tax live with Dena, she was able to help me with the form and answer all my question she is great.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is amazing Makes filing taxes so much easier and less stressful!
Date published: 2021-03-01
Rated 1 out of 5 by from TurboTax was a dreadful experience First time user. Always used pencil and paper. Came highly recommended but I was very disappointed with system. I found many directions were ambiguous. Some pages contained information with no direction as to what it was for or how to use it. The portion dealing with IRA RMDs and how to handle situations where part of an RMD was returned was very light on details and directions and I spent way too much time talking with reps (after waiting forever on the phone) as to how to resolve questions. In one instance, while running the final check at the end, the system was attempting to create a request for waiver for failing to take the full RMD in 2020, even though RMD was not required and, per your directions, I noted on an earlier screen that I was not required to take the RMD. There was an amount of ~$xxK showing for the waiver. Your tech tried a number of things to resolve and finally told me "...put in $0...". I did and that cleared the error msg. I wasted a LOT of time on that one. Finally, when all was complete. I was asked if I wanted to save the info. I clicked on yes and the system went on and on and on for 45 minutes "saving" the return. I called you, waited 1/2 hour, finally talked to tech. Meanwhile my computer was locked up. Finally I suggested Ctrl-Alt-Delete. OK, said he. I did and was finally able to get out of the do-loop. Don't know if it was saved. $53 w/tax for the disk plus $20 to file CT state tax, plus a week of many hours trying to get through this as opposed to what usually takes me just a Saturday and Sunday doing it by hand. Never again. Would I recommend TurboTax to a friend? No.
Date published: 2021-03-01
Rated 5 out of 5 by from Turboxtax easy and helpful TurboTax is always so helpful and they walk me step by step with no stress
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9445