TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax is great I cannot file my taxes without Turbo Tax. I have been using your services for many years. The one time I used one of your competitors, filing taxes proved to be a nightmare!
Date published: 2022-04-13
Rated 5 out of 5 by from This was easy and convenient I am an Resident alien so filing taxes is usually a little harder than a citizen would have to go through. However, turbotax made it super easy and it took me 30 minutes to file all my paperwork and the best thing is they pull all your info with just a few details. Great experience!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is awesome. Staff is polite and easy to work with filling out your taxes. She would call, letting me know the progress of my returns. She was respectful of times to call with a response or reply to your turbotax questions.
Date published: 2022-04-13
Rated 2 out of 5 by from over charge you said free, when i had a 1099 , i had to pay deluxe- and than you charged a fee on direct deposit- just be upfront
Date published: 2022-04-13
Rated 5 out of 5 by from Superb Very easy to complete and was pleased with the process of walking me through each option
Date published: 2022-04-13
Rated 5 out of 5 by from i like turbo tax my experience was pain free. I do not like doing my taxes.
Date published: 2022-04-13
Rated 3 out of 5 by from Pretty Good; Still a little confusing! Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by from Could be much better I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Turbo Tax! Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by from It's okay. Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 9445
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great I cannot file my taxes without Turbo Tax. I have been using your services for many years. The one time I used one of your competitors, filing taxes proved to be a nightmare!
Date published: 2022-04-13
Rated 5 out of 5 by from This was easy and convenient I am an Resident alien so filing taxes is usually a little harder than a citizen would have to go through. However, turbotax made it super easy and it took me 30 minutes to file all my paperwork and the best thing is they pull all your info with just a few details. Great experience!
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is awesome. Staff is polite and easy to work with filling out your taxes. She would call, letting me know the progress of my returns. She was respectful of times to call with a response or reply to your turbotax questions.
Date published: 2022-04-13
Rated 2 out of 5 by from over charge you said free, when i had a 1099 , i had to pay deluxe- and than you charged a fee on direct deposit- just be upfront
Date published: 2022-04-13
Rated 5 out of 5 by from Superb Very easy to complete and was pleased with the process of walking me through each option
Date published: 2022-04-13
Rated 5 out of 5 by from i like turbo tax my experience was pain free. I do not like doing my taxes.
Date published: 2022-04-13
Rated 3 out of 5 by from Pretty Good; Still a little confusing! Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by from Could be much better I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by from Thank you Turbo Tax! Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by from It's okay. Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 9445