TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
TheStockys from
Turbo Tax is great
I cannot file my taxes without Turbo Tax. I have been using your services for many years. The one time I used one of your competitors, filing taxes proved to be a nightmare!
Date published: 2022-04-13
Rated 5 out of 5 by
hardprat from
This was easy and convenient
I am an Resident alien so filing taxes is usually a little harder than a citizen would have to go through. However, turbotax made it super easy and it took me 30 minutes to file all my paperwork and the best thing is they pull all your info with just a few details. Great experience!
Date published: 2022-04-13
Rated 5 out of 5 by
null from
Turbotax is awesome.
Staff is polite and easy to work with filling out your taxes. She would call, letting me know the progress of my returns. She was respectful of times to call with a response or reply to your turbotax questions.
Date published: 2022-04-13
Rated 2 out of 5 by
edillyri from
over charge
you said free, when i had a 1099 , i had to pay deluxe- and than you charged a fee on direct deposit- just be upfront
Date published: 2022-04-13
Rated 5 out of 5 by
Rizz54 from
Superb
Very easy to complete and was pleased with the process of walking me through each option
Date published: 2022-04-13
Rated 5 out of 5 by
LisaGail777 from
i like turbo tax
my experience was pain free. I do not like doing my taxes.
Date published: 2022-04-13
Rated 3 out of 5 by
Rob656 from
Pretty Good; Still a little confusing!
Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by
Sam4car from
Could be much better
I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by
Hoomau1959 from
Thank you Turbo Tax!
Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by
AK12435 from
It's okay.
Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
All TurboTax® Offerings Reviews - Page 9445
Date published: 2022-04-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
TheStockys from
Turbo Tax is great
I cannot file my taxes without Turbo Tax. I have been using your services for many years. The one time I used one of your competitors, filing taxes proved to be a nightmare!
Date published: 2022-04-13
Rated 5 out of 5 by
hardprat from
This was easy and convenient
I am an Resident alien so filing taxes is usually a little harder than a citizen would have to go through. However, turbotax made it super easy and it took me 30 minutes to file all my paperwork and the best thing is they pull all your info with just a few details. Great experience!
Date published: 2022-04-13
Rated 5 out of 5 by
null from
Turbotax is awesome.
Staff is polite and easy to work with filling out your taxes. She would call, letting me know the progress of my returns. She was respectful of times to call with a response or reply to your turbotax questions.
Date published: 2022-04-13
Rated 2 out of 5 by
edillyri from
over charge
you said free, when i had a 1099 , i had to pay deluxe- and than you charged a fee on direct deposit- just be upfront
Date published: 2022-04-13
Rated 5 out of 5 by
Rizz54 from
Superb
Very easy to complete and was pleased with the process of walking me through each option
Date published: 2022-04-13
Rated 5 out of 5 by
LisaGail777 from
i like turbo tax
my experience was pain free. I do not like doing my taxes.
Date published: 2022-04-13
Rated 3 out of 5 by
Rob656 from
Pretty Good; Still a little confusing!
Turbo Tax has been very helpful; I have used it for Years! I still find it confusing in general. There are sections that I don't encounter until the program goes into review mode; and says that I missed them! Also, when you save and then return, the program does not take you back to where you left off!
Date published: 2022-04-13
Rated 3 out of 5 by
Sam4car from
Could be much better
I had to restart my return 3 times! Every time I save & close Turbotax tries to restart.
Date published: 2022-04-13
Rated 5 out of 5 by
Hoomau1959 from
Thank you Turbo Tax!
Easy to use with step-by-step instructions for folks with little computer experience.
Date published: 2022-04-13
Rated 3 out of 5 by
AK12435 from
It's okay.
Turbotax has been around long enough to have some more intelligent designs. I had to painstakingly go through and enter information from a very detailed PDF for 32 different entries on a robo-investor account. Come on, TT! Let me upload the PDF and you figure it out - or at least let me bulk upload or something? It took forever. Also, I paid extra for a tax expert to help me and it seemed like they weren't super confident in what they were doing. Also, Turbotax should try to eliminate where you're asked the same questions 100 times. It should know I'm not in the military/a military spouse and then cascade that answer wherever relevant. Anyway, I got it done. It's painful every year but I guess this is the lesser of various evils.
All TurboTax® Offerings Reviews - Page 9445
Date published: 2022-04-13