TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Good product Been using it for decades, never had a problem will continue...
Date published: 2023-02-27
Rated 1 out of 5 by from Frustrating Finished Corp taxes and Trust taxes, paid extra to e file state portions of both, attempted to E File Both, received message that taxes could not be E Filed....!!?? tried to search internet if Turbotax software was not ready, could not get an answer, Tried to call Turbotax to find out what the problem was, impossible to get customer service, all robo answers do not address problem. Seriously irritated and only a couple of weeks before taxes are due to be filed and penalties apply!!!!!!!!!!
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax is great I like turbo tax, but I bought online at Walmart and I purchased Turbo tax premier with state income tax included. When I finished it shows I had to pay an additional $20.00. I called the 800 number and the operator said I owed $40.00, after being on the phone for over 30 minutes it was brought down to not owing, But it still says I owe 20.00 online.
Date published: 2023-02-27
Rated 2 out of 5 by from Good product but no discount for previous customer Good product but no discount for returning customers from previous years. They offer auto pay and ship/download but no discount with that service. That comes across as greedy.
Date published: 2023-02-27
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is my go-to for tax filing. Great product.
Date published: 2023-02-27
Rated 3 out of 5 by from Problems importing brokerage accounts. Both Morgan Stanley and Robinhood investment accounts imported improperly. Date errors on options transactions. Because it happened with 2 different companies I can only assume the error is with Turbo Tax. It's very aggravating to have to review and correct EVERY one! The acquisition date and disposal dates are reversed. This means I must have gotten rid of it BEFORE I purchased it! This problem also happened last year.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy Super easy to do multiple state tax returns after moving part-way through the year
Date published: 2023-02-27
Rated 4 out of 5 by from Charges Turbotax does make it easy, just have one issue and that is if my return is low the amount charged should be even or lower then the return amount. The reason is that we the people make out the returns or our job provides the informaion. The rest is done by us so the price should be based on what your return is. As in a certain percentage should be charged for low or no return. If person is owing then a set charge would be set but there should be certain level of charges per income status. Plus when offers are given like the speed input, you should have the option of not doing that. I was not given the option to not do the speed option. I was charged for it even though I did not want it.
Date published: 2023-02-27
Rated 3 out of 5 by from Good value? I used to file our taxes for about $30; now it’s three times that. I realize there’s been some inflation, but $90 for filing a simple tax form is too much and I think I’ll look elsewhere next year. This is not good value for the money.
Date published: 2023-02-27
Rated 5 out of 5 by from Yes I love it it's best app I had I just to get my return and I really pray the Lord will bless with my taxes
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good product Been using it for decades, never had a problem will continue...
Date published: 2023-02-27
Rated 1 out of 5 by from Frustrating Finished Corp taxes and Trust taxes, paid extra to e file state portions of both, attempted to E File Both, received message that taxes could not be E Filed....!!?? tried to search internet if Turbotax software was not ready, could not get an answer, Tried to call Turbotax to find out what the problem was, impossible to get customer service, all robo answers do not address problem. Seriously irritated and only a couple of weeks before taxes are due to be filed and penalties apply!!!!!!!!!!
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax is great I like turbo tax, but I bought online at Walmart and I purchased Turbo tax premier with state income tax included. When I finished it shows I had to pay an additional $20.00. I called the 800 number and the operator said I owed $40.00, after being on the phone for over 30 minutes it was brought down to not owing, But it still says I owe 20.00 online.
Date published: 2023-02-27
Rated 2 out of 5 by from Good product but no discount for previous customer Good product but no discount for returning customers from previous years. They offer auto pay and ship/download but no discount with that service. That comes across as greedy.
Date published: 2023-02-27
Rated 5 out of 5 by from Great Product - Have used it for years and years Turbo Tax is my go-to for tax filing. Great product.
Date published: 2023-02-27
Rated 3 out of 5 by from Problems importing brokerage accounts. Both Morgan Stanley and Robinhood investment accounts imported improperly. Date errors on options transactions. Because it happened with 2 different companies I can only assume the error is with Turbo Tax. It's very aggravating to have to review and correct EVERY one! The acquisition date and disposal dates are reversed. This means I must have gotten rid of it BEFORE I purchased it! This problem also happened last year.
Date published: 2023-02-27
Rated 5 out of 5 by from Very easy Super easy to do multiple state tax returns after moving part-way through the year
Date published: 2023-02-27
Rated 4 out of 5 by from Charges Turbotax does make it easy, just have one issue and that is if my return is low the amount charged should be even or lower then the return amount. The reason is that we the people make out the returns or our job provides the informaion. The rest is done by us so the price should be based on what your return is. As in a certain percentage should be charged for low or no return. If person is owing then a set charge would be set but there should be certain level of charges per income status. Plus when offers are given like the speed input, you should have the option of not doing that. I was not given the option to not do the speed option. I was charged for it even though I did not want it.
Date published: 2023-02-27
Rated 3 out of 5 by from Good value? I used to file our taxes for about $30; now it’s three times that. I realize there’s been some inflation, but $90 for filing a simple tax form is too much and I think I’ll look elsewhere next year. This is not good value for the money.
Date published: 2023-02-27
Rated 5 out of 5 by from Yes I love it it's best app I had I just to get my return and I really pray the Lord will bless with my taxes
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9443