TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from It's ok At first TurboTax was going well for me. All my info transferred smoothly but then I hit bumps at the filing process. The website continued to repeat some information like having me type in a W-2 again when it was already included, which led me to deleting the duplicate W-2. Towards the end im asked to add last years gross income and that's information TB should already have on hand. So I had to download it from past documents in TB again which wasn't as tedious but then questions as to why I need the forms came up was annoying seeing how it is TB that was requesting the info. Also, there's an issue with donations. Me and my wife donate to PETA yet I was not able to add those donations in. I did at first but the website had an issue with me putting in donations so I set them to $0 which allowed me to file. I also want to add that though there is a link for $20 or $30 off of TB in the email, I did not see those changes in the end other than the usual $10 off the deluxe package.
Date published: 2021-03-01
Rated 4 out of 5 by from Good, but a lot more difficult this year! I love TurboTax, but I do feel like it was a LOT more difficult this year... maybe to force us pay to upgrade for help??? Which I did have to do. But the person who called and helped me was awesome.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is awesome and so easy to use. I have used TurboTax for years ven to my oldest son is a CPA and a partner in his firm it is so easy with TurboTax. I don't have to both him by using TurboTax,
Date published: 2021-03-01
Rated 4 out of 5 by from I’ve never had a problem It’s been good. I’ve never had a problem and I always feel comfortable.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome Easy to Use and File. I have used for years always is easy.
Date published: 2021-03-01
Rated 4 out of 5 by from Great Live Service! The live service was the best! I had to call them 3 times and each time everyone was so kind and extremely helpful! I was worth every penny and would highly recommend!
Date published: 2021-03-01
Rated 3 out of 5 by from Are you kidding me $0 is larger than a blank space For the most part, I really like Turbo Tax. My biggest issue was that I had to fix a problem with my return, because $0 was too large. I spent over an hour trying to figure out what needed to be done. The Help feature in the tool didn't provide any solutions, which was ultimately to remove the $0 and leave the space blank! REALLY? Turbo Tax put this $0 in the space to begin with. That was very irritating.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use I have been using TurboTax for 5 years. It is really easy to use. Information is already saved all you have to do is update it. It will tell you if you missed something from your previous use. Also asks if anything has changed from previous use. Fast submission and return.
Date published: 2021-03-01
Rated 4 out of 5 by from easy turbo tax is very self explanatory and easy to use
Date published: 2021-03-01
Rated 5 out of 5 by from Outstanding I've always had a great experience working with turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9436
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It's ok At first TurboTax was going well for me. All my info transferred smoothly but then I hit bumps at the filing process. The website continued to repeat some information like having me type in a W-2 again when it was already included, which led me to deleting the duplicate W-2. Towards the end im asked to add last years gross income and that's information TB should already have on hand. So I had to download it from past documents in TB again which wasn't as tedious but then questions as to why I need the forms came up was annoying seeing how it is TB that was requesting the info. Also, there's an issue with donations. Me and my wife donate to PETA yet I was not able to add those donations in. I did at first but the website had an issue with me putting in donations so I set them to $0 which allowed me to file. I also want to add that though there is a link for $20 or $30 off of TB in the email, I did not see those changes in the end other than the usual $10 off the deluxe package.
Date published: 2021-03-01
Rated 4 out of 5 by from Good, but a lot more difficult this year! I love TurboTax, but I do feel like it was a LOT more difficult this year... maybe to force us pay to upgrade for help??? Which I did have to do. But the person who called and helped me was awesome.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is awesome and so easy to use. I have used TurboTax for years ven to my oldest son is a CPA and a partner in his firm it is so easy with TurboTax. I don't have to both him by using TurboTax,
Date published: 2021-03-01
Rated 4 out of 5 by from I’ve never had a problem It’s been good. I’ve never had a problem and I always feel comfortable.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome Easy to Use and File. I have used for years always is easy.
Date published: 2021-03-01
Rated 4 out of 5 by from Great Live Service! The live service was the best! I had to call them 3 times and each time everyone was so kind and extremely helpful! I was worth every penny and would highly recommend!
Date published: 2021-03-01
Rated 3 out of 5 by from Are you kidding me $0 is larger than a blank space For the most part, I really like Turbo Tax. My biggest issue was that I had to fix a problem with my return, because $0 was too large. I spent over an hour trying to figure out what needed to be done. The Help feature in the tool didn't provide any solutions, which was ultimately to remove the $0 and leave the space blank! REALLY? Turbo Tax put this $0 in the space to begin with. That was very irritating.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use I have been using TurboTax for 5 years. It is really easy to use. Information is already saved all you have to do is update it. It will tell you if you missed something from your previous use. Also asks if anything has changed from previous use. Fast submission and return.
Date published: 2021-03-01
Rated 4 out of 5 by from easy turbo tax is very self explanatory and easy to use
Date published: 2021-03-01
Rated 5 out of 5 by from Outstanding I've always had a great experience working with turbo tax.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9436