TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS GREAT TURBO TAX WAS EASY TO USE AND WORKED GREAT. I WILL USE AGAIN IN THE FUTURE
Date published: 2022-04-04
Rated 5 out of 5 by from Top notches First time filing, super pumped at how easy it was. Been using a "tax guy" for years. Thank you all for the simple step by step function with break down of information!!!
Date published: 2022-04-04
Rated 4 out of 5 by from Difficulty navigating the system i went thru a couple of weeks trying to upgrade to Premier level and received nothing but incorrect instruction and nowhere to turn to speak to a live person about my frustration. Finally my assigned accountant realized i was about to move on to another company and said that she could upgrade me on her end. Without her help i would have used another company.
Date published: 2022-04-04
Rated 5 out of 5 by from customer service is really down to earth I've used TurboTax for the last 8 years and love them!
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax full service is the way to go! Had a great experience using the TT full service platform. The tax arranger was very thorough and helpful in pairing me with a tax advisor who had significant experience dealing with my tax profile. Jamie, the tax advisor, was awesome. She was personable and thorough, and was easy to connect with (always available to chat). She also did a great job explaining my outcome and what the drivers were that led to it. Will definitely use again!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is awesome Great live Turbo Tax expert, fast response time. Thanks
Date published: 2022-04-04
Rated 2 out of 5 by from 1099 Dividend Rounding rules are archaic!!! Most of turbo tax is good however 1099 Dividend Rounding rules are archaic!!! 1099 Dividend Rounding rules are archaic!!! Rounding of each individual transaction causes accumulative errors that do not match 1099-B from brokerage account filed with the IRS. - Your customers have asked for this to be fixed. - Is it that hard to only round the final amount! Crypto transactions are lacking
Date published: 2022-04-04
Rated 3 out of 5 by from Great with the exception of Crypto Investments Very easy to use like every other year, however Crypto integration needs to be added so I dont have to go through third party companies. I dont mind paying extra but going through third party is less than ideal.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great !!!! Turbo tax save me money, because I used the free service. I also got a little refund which is great especially in today's bad economy. Thank you Turbo Tax.
Date published: 2022-04-04
Rated 1 out of 5 by from So easy All I needed to do is take a photo of my W2 and it automatically populated the info on the form!! There also is a guide to help you through
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9418
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS GREAT TURBO TAX WAS EASY TO USE AND WORKED GREAT. I WILL USE AGAIN IN THE FUTURE
Date published: 2022-04-04
Rated 5 out of 5 by from Top notches First time filing, super pumped at how easy it was. Been using a "tax guy" for years. Thank you all for the simple step by step function with break down of information!!!
Date published: 2022-04-04
Rated 4 out of 5 by from Difficulty navigating the system i went thru a couple of weeks trying to upgrade to Premier level and received nothing but incorrect instruction and nowhere to turn to speak to a live person about my frustration. Finally my assigned accountant realized i was about to move on to another company and said that she could upgrade me on her end. Without her help i would have used another company.
Date published: 2022-04-04
Rated 5 out of 5 by from customer service is really down to earth I've used TurboTax for the last 8 years and love them!
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax full service is the way to go! Had a great experience using the TT full service platform. The tax arranger was very thorough and helpful in pairing me with a tax advisor who had significant experience dealing with my tax profile. Jamie, the tax advisor, was awesome. She was personable and thorough, and was easy to connect with (always available to chat). She also did a great job explaining my outcome and what the drivers were that led to it. Will definitely use again!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is awesome Great live Turbo Tax expert, fast response time. Thanks
Date published: 2022-04-04
Rated 2 out of 5 by from 1099 Dividend Rounding rules are archaic!!! Most of turbo tax is good however 1099 Dividend Rounding rules are archaic!!! 1099 Dividend Rounding rules are archaic!!! Rounding of each individual transaction causes accumulative errors that do not match 1099-B from brokerage account filed with the IRS. - Your customers have asked for this to be fixed. - Is it that hard to only round the final amount! Crypto transactions are lacking
Date published: 2022-04-04
Rated 3 out of 5 by from Great with the exception of Crypto Investments Very easy to use like every other year, however Crypto integration needs to be added so I dont have to go through third party companies. I dont mind paying extra but going through third party is less than ideal.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is great !!!! Turbo tax save me money, because I used the free service. I also got a little refund which is great especially in today's bad economy. Thank you Turbo Tax.
Date published: 2022-04-04
Rated 1 out of 5 by from So easy All I needed to do is take a photo of my W2 and it automatically populated the info on the form!! There also is a guide to help you through
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9418