TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Ease of Use I've used Turbo Tax for years, usually the free file version. this year I purchased the basic version from Office Depot. I was a tad nervous because the free file was so easy to use, I didn't want to use anything else. But the basic version was just as easy and did both my own and my son's taxes in just a few hours.
Date published: 2021-05-16
Rated 4 out of 5 by from Very helpful Turbo Tax is relatively easy to use. This is my 5th year using it. I like the auto downloading of financial information from my financial investment company. However, this year the tax deferred interest on state dividends did not download automatically. I had to go over multiple funds that contained dividends from almost all 50 states, compile that info, and manually enter it. It was very tedious. I called for help and the person I spoke to was good and very helpful to resolve why my manually entered info was not saving when I exited the program. Overall it's a good program but as I get older it's becoming more difficult to understand some of the more complex tax requirements, so I may have to consider hiring someone in the future.
Date published: 2021-05-16
Rated 1 out of 5 by from piece of garbage The foreign earned income form 2555 was created by error and it impossible to delete. It was more helpful on Google than your web page. Wasted 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Taxes very good customer service, will use again in the future.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is easy friendly The TurboTax deluxe program is easy friendly and has helpful tools to help you self prepare your return. It has been over 5 years since I have prepared my own taxes and my grown children's taxes. TurboTax does not include the price to E-file your state return along with your federal return. The hidden fee to E-file your state return is around $45.00 dollars and you will not know that until your ready to E-file your state return. I decide to mail in my state return along with my federal return due to this issue.
Date published: 2021-05-16
Rated 5 out of 5 by from Phyllis helped a lot! Had to get help from the live agent. Her name was Phyllis- 25 years of tax expertise. She was very patient and stuck with me for a long period of time until we found a solution to the issue at hand. Really appreciate her!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Tool I have been doing my own taxes for 40 years. Turbo Tax is the easiest and quickest way yet to complete my taxes. I recommend it to anyone who wants to do their taxes without the cost of an expensive tax preparer.
Date published: 2021-05-16
Rated 5 out of 5 by from love Turbotax I was able to get the help I needed when I needed it
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax made it EASY! I hate doing taxes, but TurboTax made it so easy; answer some questions, plug in some numbers, and it's done!
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is easy and simple to use. Very easy to use - takes complex task and makes it clear. Appreciate all the help along the way as you fill the form out. Will definitely use this again next year! Thx
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 942
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Ease of Use I've used Turbo Tax for years, usually the free file version. this year I purchased the basic version from Office Depot. I was a tad nervous because the free file was so easy to use, I didn't want to use anything else. But the basic version was just as easy and did both my own and my son's taxes in just a few hours.
Date published: 2021-05-16
Rated 4 out of 5 by from Very helpful Turbo Tax is relatively easy to use. This is my 5th year using it. I like the auto downloading of financial information from my financial investment company. However, this year the tax deferred interest on state dividends did not download automatically. I had to go over multiple funds that contained dividends from almost all 50 states, compile that info, and manually enter it. It was very tedious. I called for help and the person I spoke to was good and very helpful to resolve why my manually entered info was not saving when I exited the program. Overall it's a good program but as I get older it's becoming more difficult to understand some of the more complex tax requirements, so I may have to consider hiring someone in the future.
Date published: 2021-05-16
Rated 1 out of 5 by from piece of garbage The foreign earned income form 2555 was created by error and it impossible to delete. It was more helpful on Google than your web page. Wasted 2 hours.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Taxes very good customer service, will use again in the future.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is easy friendly The TurboTax deluxe program is easy friendly and has helpful tools to help you self prepare your return. It has been over 5 years since I have prepared my own taxes and my grown children's taxes. TurboTax does not include the price to E-file your state return along with your federal return. The hidden fee to E-file your state return is around $45.00 dollars and you will not know that until your ready to E-file your state return. I decide to mail in my state return along with my federal return due to this issue.
Date published: 2021-05-16
Rated 5 out of 5 by from Phyllis helped a lot! Had to get help from the live agent. Her name was Phyllis- 25 years of tax expertise. She was very patient and stuck with me for a long period of time until we found a solution to the issue at hand. Really appreciate her!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Tool I have been doing my own taxes for 40 years. Turbo Tax is the easiest and quickest way yet to complete my taxes. I recommend it to anyone who wants to do their taxes without the cost of an expensive tax preparer.
Date published: 2021-05-16
Rated 5 out of 5 by from love Turbotax I was able to get the help I needed when I needed it
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax made it EASY! I hate doing taxes, but TurboTax made it so easy; answer some questions, plug in some numbers, and it's done!
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is easy and simple to use. Very easy to use - takes complex task and makes it clear. Appreciate all the help along the way as you fill the form out. Will definitely use this again next year! Thx
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 942