TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from TurboTax could be better Your billing information is not clear and is slightly deceptive. You do not give a clear explanation of all fees and break it down into smaller amounts to make it appear that the total payment will be lower than the actual sum is. I will not be returning
Date published: 2023-02-26
Rated 5 out of 5 by from turbo tax is super easy to use this has been the second time using turbo tax and this was much easier than going to a person to file my taxes!!!
Date published: 2023-02-26
Rated 5 out of 5 by from Very personalized First time I am doing this by myself. The software is very clear and not at all ambiguous. I find it satisfying that I was able to follow the instructions.
Date published: 2023-02-26
Rated 4 out of 5 by from Pretty solid - a few complaints Certainly does the job. Handled tax loss harvesting for stocks VERY well. Kind of frustrated by a couple things - I had a K1 in a previous year that this year's return kept returning me to, but I could not actually find the K1 in TurboTax to remove it (no K1 this year) - it doesn't appear to be there, but TurboTax kept trying to get me to enter certain numbers on it. Never figured it out. Pretty minor issue, but just distracting when I'm trying to get this done.
Date published: 2023-02-26
Rated 5 out of 5 by from Very easy to use this year This was very easy to use this year, no more difficult questions to wallow in
Date published: 2023-02-26
Rated 3 out of 5 by from Too expensive Too expensive we are senior citizens and living on fixed income there should be a special rate for seniors
Date published: 2023-02-26
Rated 4 out of 5 by from Good product but it really pushes you to upgrade I've been using TurboTax for two years now. Overall, I enjoy the product; it's easy to use and I like how it shows you where the numbers come from. That being said, this year it told me that I had to upgrade to the deluxe version since I had "sold securities" this year, which was not the case as far as I know. The system wasn't able to tell me in which form it had deduced I had sold securities. I decided to pay for it, since it was convenient to just file everything with Turbotax, but it should do a better job in explaining the reasoning when forcing customers to upgrade.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax...EASIEST/FASTEST/BEST way to file taxes Used Turbo tax for 7 years! Every year is gets easier and faster! They update their services so that is can be faster and more efficient! Had a representative assist, Doreen, was very helpful!!
Date published: 2023-02-26
Rated 5 out of 5 by from Dependable! TurboTax is really reliable and dependable I really enjoy using it.
Date published: 2023-02-26
Rated 4 out of 5 by from Works Well Had a few issues, restarted and was able to clear them.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9406
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax could be better Your billing information is not clear and is slightly deceptive. You do not give a clear explanation of all fees and break it down into smaller amounts to make it appear that the total payment will be lower than the actual sum is. I will not be returning
Date published: 2023-02-26
Rated 5 out of 5 by from turbo tax is super easy to use this has been the second time using turbo tax and this was much easier than going to a person to file my taxes!!!
Date published: 2023-02-26
Rated 5 out of 5 by from Very personalized First time I am doing this by myself. The software is very clear and not at all ambiguous. I find it satisfying that I was able to follow the instructions.
Date published: 2023-02-26
Rated 4 out of 5 by from Pretty solid - a few complaints Certainly does the job. Handled tax loss harvesting for stocks VERY well. Kind of frustrated by a couple things - I had a K1 in a previous year that this year's return kept returning me to, but I could not actually find the K1 in TurboTax to remove it (no K1 this year) - it doesn't appear to be there, but TurboTax kept trying to get me to enter certain numbers on it. Never figured it out. Pretty minor issue, but just distracting when I'm trying to get this done.
Date published: 2023-02-26
Rated 5 out of 5 by from Very easy to use this year This was very easy to use this year, no more difficult questions to wallow in
Date published: 2023-02-26
Rated 3 out of 5 by from Too expensive Too expensive we are senior citizens and living on fixed income there should be a special rate for seniors
Date published: 2023-02-26
Rated 4 out of 5 by from Good product but it really pushes you to upgrade I've been using TurboTax for two years now. Overall, I enjoy the product; it's easy to use and I like how it shows you where the numbers come from. That being said, this year it told me that I had to upgrade to the deluxe version since I had "sold securities" this year, which was not the case as far as I know. The system wasn't able to tell me in which form it had deduced I had sold securities. I decided to pay for it, since it was convenient to just file everything with Turbotax, but it should do a better job in explaining the reasoning when forcing customers to upgrade.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax...EASIEST/FASTEST/BEST way to file taxes Used Turbo tax for 7 years! Every year is gets easier and faster! They update their services so that is can be faster and more efficient! Had a representative assist, Doreen, was very helpful!!
Date published: 2023-02-26
Rated 5 out of 5 by from Dependable! TurboTax is really reliable and dependable I really enjoy using it.
Date published: 2023-02-26
Rated 4 out of 5 by from Works Well Had a few issues, restarted and was able to clear them.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9406