TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from I will Be doing my own taxes for now on My experience was the worst . I had high hopes that getting assistance this year to file my taxes would go smoothly but it was the total opposite . The first day I talked to ken my tax expert he was pleasant and assured me he had everything he needed to file my taxes this was on a Friday . Through the weekend he asked me to provide additional info and asked the same questions we discussed Friday ... I immediately responded confused because we had just talked and he told me everything was good to go . Monday came I messaged him to see if had completed it he sent me documents I signed and assumed everything was okay , filing my taxes on my own I know it only takes two to three days to get accepted once I didn’t get any acceptance information from irs I begin to worry since this was my first time using a tax expert . I shared my concerns with ken three messages separate days and received NO RESPONSE . By the end of the week I ended up calling twice to get answers to why my tax expert won’t respond to any of my concerns . I had to get two separate people including his manager to inform him of my concerns and force him to respond to me then after everything he never even turned in my taxes until that very day I called !!! How frustrating this experience was . I honestly feel if I didn’t follow up my taxes still wouldn’t have been completed and I would have had no answers . I will be doing it on my own for now on this caused my anxiety to go crazy and was unnecessary stress for me .
Date published: 2021-02-23
Rated 5 out of 5 by from Excellent service I have been using Turbo Tax for 10 years and wouldn't think of using anything else. What a great service they have provided to the public. I used to have to go to a CPA to get my taxes done...now they are just as accurate...and it doesn't cost me a fortune.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is the best I have never filed before but once I tried and I realized I have mad a error I was able to reach an online tax representative and she helped me in every step Of the way I’m so glad to have files with turbo tax
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Adequate We use it year after year, fairly idiot-proof. Still waiting to get out 2019 refund, though, and not sure why. I wish they gave the option to see how standard vs itemized effected your deduction amount instead of the verbal diarhhea, especially for state returns where youcan use your federal itemized amount.
Date published: 2021-02-23
Rated 5 out of 5 by from My experience with my expert was perfect GREAT EXPERIENCE JAHLIK WAS AWESOME VERY HELPFUL VERY UNDERSTANDING EXCELLENT
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Easy to Use I have been using turbo tax for years. It is convenient and reliable. I will keep using it
Date published: 2021-02-23
Rated 3 out of 5 by from There were some problems this year. Usually those categories of income I've had before pop up automatically. I was done before I realized I hadn't entered SSA benefits and had to track that down. And navigating was more difficult this year. Some areas of questions didn't come up at first.
Date published: 2021-02-23
Rated 2 out of 5 by from CANNOT CHANGE OPTION TO USE SELF EMPLOYED I wanted to see if i would claim my self employment hustle so i selected that plan, well once i saw that i did not wanna go that way the only way to remove the 169.00 plan was to clear out and restart. Not good!
Date published: 2021-02-23
Rated 5 out of 5 by from CAESAR HELPED ME QUICK AND AMAZINGLY HE WAS GREAT!!! QUICK EASY SO HELPFUL HE CUSTOMER SERVICES WAS ON THE CHARTS 10
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it easy ! So glad I switched from an accountant to Turbo Tax!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9405
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from I will Be doing my own taxes for now on My experience was the worst . I had high hopes that getting assistance this year to file my taxes would go smoothly but it was the total opposite . The first day I talked to ken my tax expert he was pleasant and assured me he had everything he needed to file my taxes this was on a Friday . Through the weekend he asked me to provide additional info and asked the same questions we discussed Friday ... I immediately responded confused because we had just talked and he told me everything was good to go . Monday came I messaged him to see if had completed it he sent me documents I signed and assumed everything was okay , filing my taxes on my own I know it only takes two to three days to get accepted once I didn’t get any acceptance information from irs I begin to worry since this was my first time using a tax expert . I shared my concerns with ken three messages separate days and received NO RESPONSE . By the end of the week I ended up calling twice to get answers to why my tax expert won’t respond to any of my concerns . I had to get two separate people including his manager to inform him of my concerns and force him to respond to me then after everything he never even turned in my taxes until that very day I called !!! How frustrating this experience was . I honestly feel if I didn’t follow up my taxes still wouldn’t have been completed and I would have had no answers . I will be doing it on my own for now on this caused my anxiety to go crazy and was unnecessary stress for me .
Date published: 2021-02-23
Rated 5 out of 5 by from Excellent service I have been using Turbo Tax for 10 years and wouldn't think of using anything else. What a great service they have provided to the public. I used to have to go to a CPA to get my taxes done...now they are just as accurate...and it doesn't cost me a fortune.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is the best I have never filed before but once I tried and I realized I have mad a error I was able to reach an online tax representative and she helped me in every step Of the way I’m so glad to have files with turbo tax
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Adequate We use it year after year, fairly idiot-proof. Still waiting to get out 2019 refund, though, and not sure why. I wish they gave the option to see how standard vs itemized effected your deduction amount instead of the verbal diarhhea, especially for state returns where youcan use your federal itemized amount.
Date published: 2021-02-23
Rated 5 out of 5 by from My experience with my expert was perfect GREAT EXPERIENCE JAHLIK WAS AWESOME VERY HELPFUL VERY UNDERSTANDING EXCELLENT
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is Easy to Use I have been using turbo tax for years. It is convenient and reliable. I will keep using it
Date published: 2021-02-23
Rated 3 out of 5 by from There were some problems this year. Usually those categories of income I've had before pop up automatically. I was done before I realized I hadn't entered SSA benefits and had to track that down. And navigating was more difficult this year. Some areas of questions didn't come up at first.
Date published: 2021-02-23
Rated 2 out of 5 by from CANNOT CHANGE OPTION TO USE SELF EMPLOYED I wanted to see if i would claim my self employment hustle so i selected that plan, well once i saw that i did not wanna go that way the only way to remove the 169.00 plan was to clear out and restart. Not good!
Date published: 2021-02-23
Rated 5 out of 5 by from CAESAR HELPED ME QUICK AND AMAZINGLY HE WAS GREAT!!! QUICK EASY SO HELPFUL HE CUSTOMER SERVICES WAS ON THE CHARTS 10
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it easy ! So glad I switched from an accountant to Turbo Tax!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9405