TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Farewell TurboTax. It's been fun but, never again. I understand that you're running a business and have to get paid somehow. I get that; It was still a little weird when wanting to file capital gains changes the cost of your product from "Free" to $188... That was a bit of a steep transition. But you know what? I used TurboTax for years and love the interface and ease of use. So I thought to myself that's worth the convenience. Boy was I wrong, I got no convenience nor service. Even though a new competitor showed on the market this year that is truly Free, CashApp Taxes was not as polished or straight forward when I tried it. So I went back to TurboTax thinking that I am going to suck up the cost for the superior experience. What I got instead is an error message about "3 issues that need fixing" every time I reviewed my filling. But there were no issues... all the numbers were correct and when I clicked "Fix" nothing was highlighted or market as problematic. Ironically the error was for one of the entries for capital gains, that I had to pay $188 to file, that had a total of 3 fields to fill, so not much room for error. Two and a half hours of my life, and 2 different Experts over chat and phone later... and nothing. Still not resolved, no one can figure out why that's happening or how to fix it. The interactions were nice an courteous, but the end result remains the same. After collectively deciding that nothing is or was wrong with my inputs and data, I decided to try to file anyway in hopes that all my info reaches the IRS. And of course staying on brand, intuit tries to upsell me on everything last second and even the option to pay for the $188 fees, that to clarify was utterly useless and caused unsolvable errors, was not possible to pay from my refund. Unless, you guessed it, I pay another $44 fee for the privilege of paying intuit. How amazing of a product experience is that? Now I am $232 and over 2.5 hours short, with a tax filling that will probably have issues and be sent back by the IRS. We need more competition because this is what happens when there's a monopoly. I hope CashApp Taxes gets their crap together for next year since they just launched it makes sense that it's not as polished. For now , farewell TurboTax. It's been fun but, never again.
Date published: 2022-02-21
Rated 5 out of 5 by from Great free service for Active Duty Military! I had some minor complications with navigation but overall it was quick and easy.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is coolies Very easy to understand and generally helpful. Tha kful for all the guidance.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is amazing It was so easy to use and I love that it had so many drop down slides for me to learn about more info in case I didn’t understand something. I definitely would recommend TurboTax to my friends and family
Date published: 2022-02-21
Rated 3 out of 5 by from it works i guess tells me to "fix" all sorts of inputs before filing and i already put in all the info i had and it wouldnt say it was acceptable
Date published: 2022-02-21
Rated 1 out of 5 by from TurboTax sucks I signed up for $49 and ended up with $208 in charges with no way to back out of it. I'll never use turbotax again.
Date published: 2022-02-21
Rated 5 out of 5 by from TURBO TAX AMAZING GREAT EXPERIENCE WITH TURBOTAX ALWAYS THE BEST FOR ME PERSONALLY
Date published: 2022-02-21
Rated 5 out of 5 by from So far so good as I know so far Good job I guess I haven't had a issue I hope I don't run into any
Date published: 2022-02-21
Rated 5 out of 5 by from Easy to use. Maximized Return! My first time filing on my own. It was so simple and I felt like I got the most out of it.
Date published: 2022-02-21
Rated 5 out of 5 by from It was a breeze Great product, thank you Turbotax!TurboTax! Remember when you had to pay hundreds for the same service?
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9401
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Farewell TurboTax. It's been fun but, never again. I understand that you're running a business and have to get paid somehow. I get that; It was still a little weird when wanting to file capital gains changes the cost of your product from "Free" to $188... That was a bit of a steep transition. But you know what? I used TurboTax for years and love the interface and ease of use. So I thought to myself that's worth the convenience. Boy was I wrong, I got no convenience nor service. Even though a new competitor showed on the market this year that is truly Free, CashApp Taxes was not as polished or straight forward when I tried it. So I went back to TurboTax thinking that I am going to suck up the cost for the superior experience. What I got instead is an error message about "3 issues that need fixing" every time I reviewed my filling. But there were no issues... all the numbers were correct and when I clicked "Fix" nothing was highlighted or market as problematic. Ironically the error was for one of the entries for capital gains, that I had to pay $188 to file, that had a total of 3 fields to fill, so not much room for error. Two and a half hours of my life, and 2 different Experts over chat and phone later... and nothing. Still not resolved, no one can figure out why that's happening or how to fix it. The interactions were nice an courteous, but the end result remains the same. After collectively deciding that nothing is or was wrong with my inputs and data, I decided to try to file anyway in hopes that all my info reaches the IRS. And of course staying on brand, intuit tries to upsell me on everything last second and even the option to pay for the $188 fees, that to clarify was utterly useless and caused unsolvable errors, was not possible to pay from my refund. Unless, you guessed it, I pay another $44 fee for the privilege of paying intuit. How amazing of a product experience is that? Now I am $232 and over 2.5 hours short, with a tax filling that will probably have issues and be sent back by the IRS. We need more competition because this is what happens when there's a monopoly. I hope CashApp Taxes gets their crap together for next year since they just launched it makes sense that it's not as polished. For now , farewell TurboTax. It's been fun but, never again.
Date published: 2022-02-21
Rated 5 out of 5 by from Great free service for Active Duty Military! I had some minor complications with navigation but overall it was quick and easy.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is coolies Very easy to understand and generally helpful. Tha kful for all the guidance.
Date published: 2022-02-21
Rated 5 out of 5 by from TurboTax is amazing It was so easy to use and I love that it had so many drop down slides for me to learn about more info in case I didn’t understand something. I definitely would recommend TurboTax to my friends and family
Date published: 2022-02-21
Rated 3 out of 5 by from it works i guess tells me to "fix" all sorts of inputs before filing and i already put in all the info i had and it wouldnt say it was acceptable
Date published: 2022-02-21
Rated 1 out of 5 by from TurboTax sucks I signed up for $49 and ended up with $208 in charges with no way to back out of it. I'll never use turbotax again.
Date published: 2022-02-21
Rated 5 out of 5 by from TURBO TAX AMAZING GREAT EXPERIENCE WITH TURBOTAX ALWAYS THE BEST FOR ME PERSONALLY
Date published: 2022-02-21
Rated 5 out of 5 by from So far so good as I know so far Good job I guess I haven't had a issue I hope I don't run into any
Date published: 2022-02-21
Rated 5 out of 5 by from Easy to use. Maximized Return! My first time filing on my own. It was so simple and I felt like I got the most out of it.
Date published: 2022-02-21
Rated 5 out of 5 by from It was a breeze Great product, thank you Turbotax!TurboTax! Remember when you had to pay hundreds for the same service?
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9401