TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax DELUX is everything expected The help information and individual review of all entries are exceptional.
Date published: 2022-10-17
Rated 3 out of 5 by from efiling efiling nys return has not yet accepted even though greater than 48 hours
Date published: 2022-10-17
Rated 5 out of 5 by from I have used TurboTax for many years. Great aid. I could not print my copy. Still trying to locate it.
Date published: 2022-10-17
Rated 5 out of 5 by from enjoyed working with Ernest Ernest was very helpful and pleasant to work with.
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax22 We ran into some issues this year with our extension: 1) TT keeps prompting us to update the software multiple times during the same session. 2) One 10/16/22, we received a warning that the efile option had expired on 10/15/22, which was disconcerting. We tried again on 10/17/22 and it works thankfully. Otherwise a good experience overall.
Date published: 2022-10-17
Rated 1 out of 5 by from PIN Numbers and TERRIBLE TurboTax instructions! Absolute worst experience with the PIN number confirmation when signing my e-filed return. TurboTax instructions are incomplete and they do not tell you that you MUST use the personal identification numbers that you used LAST YEAR (the PIN numbers on file with the IRS). Specifically, TurboTax neither tells you on the Sign Your YYYY Return screen or in the PIN instruction link that is on the page. When e-filing our 2021 1040, I changed our PINs to increase security and the IRS rejected the return. Then on 10/17/22, I attempted to e-file the return again BUT TurboTax claimed that e-filing was closed for the season on 10/15/22 when in fact, that day fell on a Saturday which means e-filing didn’t actually close until Monday, 10/17/22. I updated the program with the updates that were issued on 10/16/22 and the program let me attempt e-filing again. Not knowing any better, I used the PIN numbers that TurboTax pre-entered on the sign-in screen for me, thinking that they must have transferred the PIN numbers from last year's return and e-filed again. Of course, the return was rejected AGAIN because TurboTax put fake placeholder numbers in the PIN boxes when they shouldn't have! TurboTax program quality is seriously degrading instead of improving.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax = Puzzle Solver Turbo tax gives you a copy of everything that your Tax Accountant doesn't. All tax situations on a friendly and easy to use platform. All calculations sheets for QAQC. Now, all your Tax Years are completely linked, no more missing pieces of the puzzle. Great product from Intuit.
Date published: 2022-10-17
Rated 3 out of 5 by from turbotax is a great program Very helpful tool with a great step by step guide.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome and Easy Very easy and helpful! Definitely recommend to friends, family, and strangers.
Date published: 2022-10-17
Rated 2 out of 5 by from Rejected Over and Over After having my returns rejected, I made the suggested correction and re-filed. Then it was rejected for a different reason, so I corrected and re-filed again. Once again rejected. Now I'm out of time and have to print and file (both federal and state) and pay (state) by mail. This is the second year in a row that I'm having this hassle with TurboTax. The data entry and printing are second to none, but these problems with filing are purely your fault. I want a refund.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 95
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax DELUX is everything expected The help information and individual review of all entries are exceptional.
Date published: 2022-10-17
Rated 3 out of 5 by from efiling efiling nys return has not yet accepted even though greater than 48 hours
Date published: 2022-10-17
Rated 5 out of 5 by from I have used TurboTax for many years. Great aid. I could not print my copy. Still trying to locate it.
Date published: 2022-10-17
Rated 5 out of 5 by from enjoyed working with Ernest Ernest was very helpful and pleasant to work with.
Date published: 2022-10-17
Rated 4 out of 5 by from TurboTax22 We ran into some issues this year with our extension: 1) TT keeps prompting us to update the software multiple times during the same session. 2) One 10/16/22, we received a warning that the efile option had expired on 10/15/22, which was disconcerting. We tried again on 10/17/22 and it works thankfully. Otherwise a good experience overall.
Date published: 2022-10-17
Rated 1 out of 5 by from PIN Numbers and TERRIBLE TurboTax instructions! Absolute worst experience with the PIN number confirmation when signing my e-filed return. TurboTax instructions are incomplete and they do not tell you that you MUST use the personal identification numbers that you used LAST YEAR (the PIN numbers on file with the IRS). Specifically, TurboTax neither tells you on the Sign Your YYYY Return screen or in the PIN instruction link that is on the page. When e-filing our 2021 1040, I changed our PINs to increase security and the IRS rejected the return. Then on 10/17/22, I attempted to e-file the return again BUT TurboTax claimed that e-filing was closed for the season on 10/15/22 when in fact, that day fell on a Saturday which means e-filing didn’t actually close until Monday, 10/17/22. I updated the program with the updates that were issued on 10/16/22 and the program let me attempt e-filing again. Not knowing any better, I used the PIN numbers that TurboTax pre-entered on the sign-in screen for me, thinking that they must have transferred the PIN numbers from last year's return and e-filed again. Of course, the return was rejected AGAIN because TurboTax put fake placeholder numbers in the PIN boxes when they shouldn't have! TurboTax program quality is seriously degrading instead of improving.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax = Puzzle Solver Turbo tax gives you a copy of everything that your Tax Accountant doesn't. All tax situations on a friendly and easy to use platform. All calculations sheets for QAQC. Now, all your Tax Years are completely linked, no more missing pieces of the puzzle. Great product from Intuit.
Date published: 2022-10-17
Rated 3 out of 5 by from turbotax is a great program Very helpful tool with a great step by step guide.
Date published: 2022-10-17
Rated 5 out of 5 by from Awesome and Easy Very easy and helpful! Definitely recommend to friends, family, and strangers.
Date published: 2022-10-17
Rated 2 out of 5 by from Rejected Over and Over After having my returns rejected, I made the suggested correction and re-filed. Then it was rejected for a different reason, so I corrected and re-filed again. Once again rejected. Now I'm out of time and have to print and file (both federal and state) and pay (state) by mail. This is the second year in a row that I'm having this hassle with TurboTax. The data entry and printing are second to none, but these problems with filing are purely your fault. I want a refund.
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 95