TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great stuff Had a great experience. Answered my questions quickly and explained them to me in a harmless way.
Date published: 2023-09-13
Rated 5 out of 5 by from awesome Been using Turbo Tax for sometime now and We think the product is excellent. Helps me get my taxes done correctly and I trust Turbo Tax
Date published: 2023-09-13
Rated 1 out of 5 by from Turbo tax is no longer an exceptional service. TurboTax recommendations and guide during filing gets you audited. Here I am, now having to amend a return as Turbo Tax recommendation during filing caused problems for me.
Date published: 2023-09-13
Rated 4 out of 5 by from Turbo Tax has met my needs for years. Thank you! Turbo Tax is affordable, and the support team is very helpful. Thank you for your service!
Date published: 2023-09-13
Rated 5 out of 5 by from TurboTax is great This software helped our small business file our tax returns. We had a small error and used TurboTaxLive support and they were fantastic. Highly recommend TurboTax for small businesses.
Date published: 2023-09-13
Rated 3 out of 5 by from Good only for basic tax returns I have been using Turbo tax for 14 years now and pretty much was satisfied with it all these years. But this year I had a rental property sale and many sections of sale questionnaire in turbotax were unclear. This was the first time I consulted the Turbo tax customer service agents. Many of them did not know a clue about how to do rental property sale. In one instance one of the agents even misguided me and was screaming to make her point when I indicated to her that what she mentioned to me was inaccurate. I talked to about 4 agents and found them incompetent to advise on matters like rental property sale. I finally requested to escalate the situation to their senior tax consultants. The senior tax consultant was very good and he understood the situation and tried to solve some issues. But it went for over 3 weeks with everyday calls. He did help to resolve some of the issue. But one of the issue was not resolved on why a schedule D1 is not generated in turbotax. He tried a lot even by downloading my tax file and trying it on his end. But Finally I gave up and simply filed my returns without the form. Hopefully it does not trigger a audit. So overall I am very dissatisfied with turbo tax this year. Will use some one else next time.
Date published: 2023-09-13
Rated 1 out of 5 by from Stop trying to sell me stuff Turbo Tax keeps trying to sell me junk while I do my tax return. I do not want a bunch of additional audit protection options and other junk like that.
Date published: 2023-09-13
Rated 5 out of 5 by from TurboTax was life changing! TurboTax was so amazing, easy to use/understand. Way better experience than going to tax payer office.
Date published: 2023-09-13
Rated 5 out of 5 by from always a good experience they make it easy for a busy person like me to file.
Date published: 2023-09-13
Rated 4 out of 5 by from 1099-misc review The software doesn't give me an option that the 1099-misc I received was not for Self employment but as a Partial Return of Investment of a lost investment that I am claiming as lost of investment for the last few years. I put that in the comment section but still asking me about self employment which is not. That should be corrected.
Date published: 2023-09-13
All TurboTax® Offerings Reviews - Page 95
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great stuff Had a great experience. Answered my questions quickly and explained them to me in a harmless way.
Date published: 2023-09-13
Rated 5 out of 5 by from awesome Been using Turbo Tax for sometime now and We think the product is excellent. Helps me get my taxes done correctly and I trust Turbo Tax
Date published: 2023-09-13
Rated 1 out of 5 by from Turbo tax is no longer an exceptional service. TurboTax recommendations and guide during filing gets you audited. Here I am, now having to amend a return as Turbo Tax recommendation during filing caused problems for me.
Date published: 2023-09-13
Rated 4 out of 5 by from Turbo Tax has met my needs for years. Thank you! Turbo Tax is affordable, and the support team is very helpful. Thank you for your service!
Date published: 2023-09-13
Rated 5 out of 5 by from TurboTax is great This software helped our small business file our tax returns. We had a small error and used TurboTaxLive support and they were fantastic. Highly recommend TurboTax for small businesses.
Date published: 2023-09-13
Rated 3 out of 5 by from Good only for basic tax returns I have been using Turbo tax for 14 years now and pretty much was satisfied with it all these years. But this year I had a rental property sale and many sections of sale questionnaire in turbotax were unclear. This was the first time I consulted the Turbo tax customer service agents. Many of them did not know a clue about how to do rental property sale. In one instance one of the agents even misguided me and was screaming to make her point when I indicated to her that what she mentioned to me was inaccurate. I talked to about 4 agents and found them incompetent to advise on matters like rental property sale. I finally requested to escalate the situation to their senior tax consultants. The senior tax consultant was very good and he understood the situation and tried to solve some issues. But it went for over 3 weeks with everyday calls. He did help to resolve some of the issue. But one of the issue was not resolved on why a schedule D1 is not generated in turbotax. He tried a lot even by downloading my tax file and trying it on his end. But Finally I gave up and simply filed my returns without the form. Hopefully it does not trigger a audit. So overall I am very dissatisfied with turbo tax this year. Will use some one else next time.
Date published: 2023-09-13
Rated 1 out of 5 by from Stop trying to sell me stuff Turbo Tax keeps trying to sell me junk while I do my tax return. I do not want a bunch of additional audit protection options and other junk like that.
Date published: 2023-09-13
Rated 5 out of 5 by from TurboTax was life changing! TurboTax was so amazing, easy to use/understand. Way better experience than going to tax payer office.
Date published: 2023-09-13
Rated 5 out of 5 by from always a good experience they make it easy for a busy person like me to file.
Date published: 2023-09-13
Rated 4 out of 5 by from 1099-misc review The software doesn't give me an option that the 1099-misc I received was not for Self employment but as a Partial Return of Investment of a lost investment that I am claiming as lost of investment for the last few years. I put that in the comment section but still asking me about self employment which is not. That should be corrected.
Date published: 2023-09-13
All TurboTax® Offerings Reviews - Page 95