TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Much more confusing than in previous years Confused on whether I was expected to upgrade rather than have e-file for Seniors Free!
Date published: 2023-02-27
Rated 1 out of 5 by from Turbotax is the way to go! Easy way to file taxes. It breaks it down for you. Their is help when needed!
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use Quick and easy! Simple directions and helpful tips!
Date published: 2023-02-27
Rated 4 out of 5 by from Works Well It was a little confusing at times, but mostly easy to use.
Date published: 2023-02-27
Rated 4 out of 5 by from Helpful, but IRS contacts me w/problem every year The explanations offered are excellent. Psychologically, the product helps you get into the process with no stress. It would help to add Tennessee to the list for state returns, despite not having a state tax, just so I could move on to the next page without repeated review.
Date published: 2023-02-27
Rated 4 out of 5 by from VERY NICE SOFTWARE Wish we could print and review more easily and go to a specific section to make changes. Overall - great product
Date published: 2023-02-27
Rated 2 out of 5 by from Always has issues E-file is a hit or miss, always. They tried to charge me an additional $40 for paying a $20 state file fee out of the refund. What is that?
Date published: 2023-02-27
Rated 4 out of 5 by from Getting to expensive I have used Turbo Tax for more than 15 years. It's just getting to expensive. This will be my last year with turbo tax. I've gotten quotes from accountants that are less than I paid this year.
Date published: 2023-02-27
Rated 1 out of 5 by from Not liking the changes for purchase & usage. This was much more confusing to obtain & use then it has been over the last 20+ years I have purchased & utilized. I bought premier software package from Best Buy. No disk was included; just instructions to go to the website, create an account and enter a license code that was on my purchase receipt. I did that, got started. This current setup requires me to be on internet do any work which I dislike. I also was charged again on line by TurboTax for the Premier s/w package $69, even though I purchased it from Best Buy ($69) already to get the code. I was not given an option to obtain a disk so I could work at my pace off line and only require the internet when ready to file finished forms. Do not like these changes !!
Date published: 2023-02-27
Rated 5 out of 5 by from awsome great the best i have nothing to say but sadly to say i havent receive it yet
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9398
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Much more confusing than in previous years Confused on whether I was expected to upgrade rather than have e-file for Seniors Free!
Date published: 2023-02-27
Rated 1 out of 5 by from Turbotax is the way to go! Easy way to file taxes. It breaks it down for you. Their is help when needed!
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use Quick and easy! Simple directions and helpful tips!
Date published: 2023-02-27
Rated 4 out of 5 by from Works Well It was a little confusing at times, but mostly easy to use.
Date published: 2023-02-27
Rated 4 out of 5 by from Helpful, but IRS contacts me w/problem every year The explanations offered are excellent. Psychologically, the product helps you get into the process with no stress. It would help to add Tennessee to the list for state returns, despite not having a state tax, just so I could move on to the next page without repeated review.
Date published: 2023-02-27
Rated 4 out of 5 by from VERY NICE SOFTWARE Wish we could print and review more easily and go to a specific section to make changes. Overall - great product
Date published: 2023-02-27
Rated 2 out of 5 by from Always has issues E-file is a hit or miss, always. They tried to charge me an additional $40 for paying a $20 state file fee out of the refund. What is that?
Date published: 2023-02-27
Rated 4 out of 5 by from Getting to expensive I have used Turbo Tax for more than 15 years. It's just getting to expensive. This will be my last year with turbo tax. I've gotten quotes from accountants that are less than I paid this year.
Date published: 2023-02-27
Rated 1 out of 5 by from Not liking the changes for purchase & usage. This was much more confusing to obtain & use then it has been over the last 20+ years I have purchased & utilized. I bought premier software package from Best Buy. No disk was included; just instructions to go to the website, create an account and enter a license code that was on my purchase receipt. I did that, got started. This current setup requires me to be on internet do any work which I dislike. I also was charged again on line by TurboTax for the Premier s/w package $69, even though I purchased it from Best Buy ($69) already to get the code. I was not given an option to obtain a disk so I could work at my pace off line and only require the internet when ready to file finished forms. Do not like these changes !!
Date published: 2023-02-27
Rated 5 out of 5 by from awsome great the best i have nothing to say but sadly to say i havent receive it yet
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9398