TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281608 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from I am so disappointed I would not have even considered using this service if I didn't think it would be free. Apparently the only reason it was not free for me and I had to pay for the deluxe package was because of an HRA. That is ridiculous. So you don't even know how much this is going to cost you until you have wasted tons of time filling everything out. On top of that, they do not inform you that choosing the "deduct cost from federal refund" option costs $40 until you have completed filling out all of the information. Once again, had I known that I would not have chosen that option. Incredibly frustrating process with unclear pricing. I ended up paying twice as much to file on here (along with 2 hours of pure frustration) than I paid last year to have an accountant file for me. Huge waste of time and money. There is no way I will use this service again.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use Easy to use, quick, user friendly.... Will def. Use again
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Thank you for everything. Great help and Great service.
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax It was easy, Just makes you do things over and over when you already did it.
Date published: 2021-03-01
Rated 5 out of 5 by from Pretty easy Even just the free version, which i use, is easy to go through and has a help button for every little thing.
Date published: 2021-03-01
Rated 5 out of 5 by from Can't complain Everything went smooth. I called real people who were knowledgable assisting me.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is really great and easy It was relatively easy, they made providing the information they needed as simple as possible.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is easy to use. I have been using Turbo Tax for many years, this is the first year that I have to itemize my returns. I thought that the fee that they were charging was just going to be $60, but at the end of everything it wound up costing a total of $100!!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use I use it every year, and I would recommend it to my friends
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is fine, but could be better I have used TurboTax for many years; given the complexity of the tax code, it would be impossible to prepare my return myself without something like TurboTax. That being said, some things could be better. The foreign tax credit form requires a crazy work around to enter more than one country from a single payer. I can't believe this couldn't be made more straightforward. And how or when to make certain adjustments could be explained more clearly.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9391
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I am so disappointed I would not have even considered using this service if I didn't think it would be free. Apparently the only reason it was not free for me and I had to pay for the deluxe package was because of an HRA. That is ridiculous. So you don't even know how much this is going to cost you until you have wasted tons of time filling everything out. On top of that, they do not inform you that choosing the "deduct cost from federal refund" option costs $40 until you have completed filling out all of the information. Once again, had I known that I would not have chosen that option. Incredibly frustrating process with unclear pricing. I ended up paying twice as much to file on here (along with 2 hours of pure frustration) than I paid last year to have an accountant file for me. Huge waste of time and money. There is no way I will use this service again.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use Easy to use, quick, user friendly.... Will def. Use again
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great Thank you for everything. Great help and Great service.
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax It was easy, Just makes you do things over and over when you already did it.
Date published: 2021-03-01
Rated 5 out of 5 by from Pretty easy Even just the free version, which i use, is easy to go through and has a help button for every little thing.
Date published: 2021-03-01
Rated 5 out of 5 by from Can't complain Everything went smooth. I called real people who were knowledgable assisting me.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is really great and easy It was relatively easy, they made providing the information they needed as simple as possible.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is easy to use. I have been using Turbo Tax for many years, this is the first year that I have to itemize my returns. I thought that the fee that they were charging was just going to be $60, but at the end of everything it wound up costing a total of $100!!
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to use I use it every year, and I would recommend it to my friends
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is fine, but could be better I have used TurboTax for many years; given the complexity of the tax code, it would be impossible to prepare my return myself without something like TurboTax. That being said, some things could be better. The foreign tax credit form requires a crazy work around to enter more than one country from a single payer. I can't believe this couldn't be made more straightforward. And how or when to make certain adjustments could be explained more clearly.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9391