TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Recommendation I enjoyed using turbo tax but the communication made me very nervous if my expert wax professional or just a joke. She would go a couple weeks without responding and getting her to call me was like pulling teeth I had to get a hold of 2 people out side of her to get her attention to contact me.
Date published: 2022-03-10
Rated 5 out of 5 by from Quick and painless I was total scared to do my taxes for the first time ever. Turbo Tax was so fast and I was never left with questions. I'll always go with them!
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax is so easy and awesome It’s so easy to do anyone can do it , It’s super fast
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome ! Easy as 123. Makes my life easier to file. Save time too
Date published: 2022-03-10
Rated 2 out of 5 by from Too Hard to Find Simple Things The desktop version of TurboTax is terrible. You can't select text to copy/paste, you can't search effectively, and it's super confusing and hard to find even the simplest things.
Date published: 2022-03-10
Rated 5 out of 5 by from I have been using Turbotax for over 20 years Turbotax has been handling my rental property for over 20 years and does a great job of carrying forward all related information (i.e., depreciation, loss carryover) which makes my life easy. The only items to report this year were a review note in regard to the child tax credit which did not apply to my return and a form 1116 error which resolved with a bypass. I use Turbotax to file my children's returns for them as well.
Date published: 2022-03-10
Rated 5 out of 5 by from These guys killed it I’m getting a fat return and their professionals were very easy to work with and very kind.
Date published: 2022-03-10
Rated 5 out of 5 by from Love Turbo Tax Live Katherine was my tax preparer. She had 30 years experience and she was very detailed she was proactive in responding to my chats. We chatted back and forth quite a bit. I don’t think my experience would have been as good if I was not matched with Katherine.
Date published: 2022-03-10
Rated 5 out of 5 by from Awesome My return wasn't what I expected but at least I know it was done properly
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax is good, but could be better. I use a high resolution monitor and your product puts out small font which I can only enlarge by changing the screen resolution. That's a poor design. TurboTax should have Zoom capability built into the View pulldown menu. This year TurboTax did not automatically determine whether an update was available when I launched it. So, when I tried to eFile it failed because it didn't have the latest update. It must have been the latest update that required that I update my state return with information of the county I lived in. What would have happened if the earlier version was the latest? Would the state have delayed sending me the refund? Turbotax was did not provide any assistance for filling out Form 709.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 9384
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Recommendation I enjoyed using turbo tax but the communication made me very nervous if my expert wax professional or just a joke. She would go a couple weeks without responding and getting her to call me was like pulling teeth I had to get a hold of 2 people out side of her to get her attention to contact me.
Date published: 2022-03-10
Rated 5 out of 5 by from Quick and painless I was total scared to do my taxes for the first time ever. Turbo Tax was so fast and I was never left with questions. I'll always go with them!
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax is so easy and awesome It’s so easy to do anyone can do it , It’s super fast
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is Awesome ! Easy as 123. Makes my life easier to file. Save time too
Date published: 2022-03-10
Rated 2 out of 5 by from Too Hard to Find Simple Things The desktop version of TurboTax is terrible. You can't select text to copy/paste, you can't search effectively, and it's super confusing and hard to find even the simplest things.
Date published: 2022-03-10
Rated 5 out of 5 by from I have been using Turbotax for over 20 years Turbotax has been handling my rental property for over 20 years and does a great job of carrying forward all related information (i.e., depreciation, loss carryover) which makes my life easy. The only items to report this year were a review note in regard to the child tax credit which did not apply to my return and a form 1116 error which resolved with a bypass. I use Turbotax to file my children's returns for them as well.
Date published: 2022-03-10
Rated 5 out of 5 by from These guys killed it I’m getting a fat return and their professionals were very easy to work with and very kind.
Date published: 2022-03-10
Rated 5 out of 5 by from Love Turbo Tax Live Katherine was my tax preparer. She had 30 years experience and she was very detailed she was proactive in responding to my chats. We chatted back and forth quite a bit. I don’t think my experience would have been as good if I was not matched with Katherine.
Date published: 2022-03-10
Rated 5 out of 5 by from Awesome My return wasn't what I expected but at least I know it was done properly
Date published: 2022-03-10
Rated 3 out of 5 by from TurboTax is good, but could be better. I use a high resolution monitor and your product puts out small font which I can only enlarge by changing the screen resolution. That's a poor design. TurboTax should have Zoom capability built into the View pulldown menu. This year TurboTax did not automatically determine whether an update was available when I launched it. So, when I tried to eFile it failed because it didn't have the latest update. It must have been the latest update that required that I update my state return with information of the county I lived in. What would have happened if the earlier version was the latest? Would the state have delayed sending me the refund? Turbotax was did not provide any assistance for filling out Form 709.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 9384