TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Maisy Daisy from
Turbotastic
I found this to be an easy way to file my taxes and appreciate the straightforward instructions
Date published: 2022-04-15
Rated 5 out of 5 by
Piper28 from
Easy Peasy
I've been using Turbo Tax for years and will continue to do so. It's so easy and makes it so I can take care of everything in an afternoon. 10/10 would recommend.
Date published: 2022-04-15
Rated 3 out of 5 by
Pepe Miami from
Bad Intuit rep experience!
We contacted Intuit regarding a question about 2021 Turbotax. Specifically regarding forms for Credits and Deductions. This in in the Premier edition. On the screen that shows my total deductions and credits, I have a standard deduction of $27800 and I have a charitable cash contribution of $600. Below that the total contributions show $27800 which did not add in the $600. Why did this total not increase? I read the following statement in Turbotax regarding charitable deductions "In order to qualify for a tax deduction, you must itemize the deductions on your tax return". Does this mean the entire filing must be itemized or only the charitable contributions section? The IRS indicates that the charitable contributions can be deducted also when taking the standard deduction. When I talked with the Intuit rep that answered my call, she told me that IRS change to charitable contributions for 2021 would reduce my total gross income. I could not find that that was true in my forms. She then changed her information and told me that the change in the IRS rules regarding charitable contributions for 2021 actually does nothing and tax filers would not see any benefit. Are the IRS changes in 2021 regarding charitable tax deductions being applied when using TurboTax software? We never received an answer. We have been using TurboxTax for more than 20 years and have never experienced this sort of an issue. Thank you.
Date published: 2022-04-15
Rated 4 out of 5 by
Winniey from
Great Job
Overall it was quick and simple to do. Much improvement from previous years.
Date published: 2022-04-15
Rated 5 out of 5 by
Tomfishing from
TurboTax is awesome!
Easy, helpful, accurate ~ extremely happy! Highly recommend
Date published: 2022-04-15
Rated 5 out of 5 by
Dirty Al from
Couldn't have done it alone!
I absolutely could not have done it alone! Seven very talented and experienced Turbo Tax members got this old man past the finish line. No reflection on the TT tax program which is outstanding...it was due to missing information on tax forms I received. My deepest thanks to Janice, Tenia, I'zjha, Peggy, Krystal, Jim, and Leydi! You are all solid professionals, personable, knowledgeable and very patient. Thank You!!!
Date published: 2022-04-15
Rated 4 out of 5 by
LuPs2 from
Easy then the old way
It asks questions and provides clarification if needed.
Date published: 2022-04-15
Rated 3 out of 5 by
IReallyHateIntuitSoftware from
deeply mediocre
I'm not sure why I keep using this. Only reason that I can think of is that it remembers everything from last year so switching to another product is . .. okay, that's pretty lame. Next year I switch for sure! The Oregon state form was really bad, almost no guidance at all. I had to go through the instructions from the state anyway. And still had to pay extra for it.
Date published: 2022-04-15
Rated 5 out of 5 by
Electro_cat from
It’s free, so not too many complaints
It’s hard to navigate it’s not easy to amend your return. The help menu is confusing. Find the information to e-file was easy.
Date published: 2022-04-15
Rated 5 out of 5 by
smoke09 from
great app
Man that was amazing and it was pretty fast as well.
All TurboTax® Offerings Reviews - Page 9380
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Maisy Daisy from
Turbotastic
I found this to be an easy way to file my taxes and appreciate the straightforward instructions
Date published: 2022-04-15
Rated 5 out of 5 by
Piper28 from
Easy Peasy
I've been using Turbo Tax for years and will continue to do so. It's so easy and makes it so I can take care of everything in an afternoon. 10/10 would recommend.
Date published: 2022-04-15
Rated 3 out of 5 by
Pepe Miami from
Bad Intuit rep experience!
We contacted Intuit regarding a question about 2021 Turbotax. Specifically regarding forms for Credits and Deductions. This in in the Premier edition. On the screen that shows my total deductions and credits, I have a standard deduction of $27800 and I have a charitable cash contribution of $600. Below that the total contributions show $27800 which did not add in the $600. Why did this total not increase? I read the following statement in Turbotax regarding charitable deductions "In order to qualify for a tax deduction, you must itemize the deductions on your tax return". Does this mean the entire filing must be itemized or only the charitable contributions section? The IRS indicates that the charitable contributions can be deducted also when taking the standard deduction. When I talked with the Intuit rep that answered my call, she told me that IRS change to charitable contributions for 2021 would reduce my total gross income. I could not find that that was true in my forms. She then changed her information and told me that the change in the IRS rules regarding charitable contributions for 2021 actually does nothing and tax filers would not see any benefit. Are the IRS changes in 2021 regarding charitable tax deductions being applied when using TurboTax software? We never received an answer. We have been using TurboxTax for more than 20 years and have never experienced this sort of an issue. Thank you.
Date published: 2022-04-15
Rated 4 out of 5 by
Winniey from
Great Job
Overall it was quick and simple to do. Much improvement from previous years.
Date published: 2022-04-15
Rated 5 out of 5 by
Tomfishing from
TurboTax is awesome!
Easy, helpful, accurate ~ extremely happy! Highly recommend
Date published: 2022-04-15
Rated 5 out of 5 by
Dirty Al from
Couldn't have done it alone!
I absolutely could not have done it alone! Seven very talented and experienced Turbo Tax members got this old man past the finish line. No reflection on the TT tax program which is outstanding...it was due to missing information on tax forms I received. My deepest thanks to Janice, Tenia, I'zjha, Peggy, Krystal, Jim, and Leydi! You are all solid professionals, personable, knowledgeable and very patient. Thank You!!!
Date published: 2022-04-15
Rated 4 out of 5 by
LuPs2 from
Easy then the old way
It asks questions and provides clarification if needed.
Date published: 2022-04-15
Rated 3 out of 5 by
IReallyHateIntuitSoftware from
deeply mediocre
I'm not sure why I keep using this. Only reason that I can think of is that it remembers everything from last year so switching to another product is . .. okay, that's pretty lame. Next year I switch for sure! The Oregon state form was really bad, almost no guidance at all. I had to go through the instructions from the state anyway. And still had to pay extra for it.
Date published: 2022-04-15
Rated 5 out of 5 by
Electro_cat from
It’s free, so not too many complaints
It’s hard to navigate it’s not easy to amend your return. The help menu is confusing. Find the information to e-file was easy.
Date published: 2022-04-15
Rated 5 out of 5 by
smoke09 from
great app
Man that was amazing and it was pretty fast as well.
All TurboTax® Offerings Reviews - Page 9380
Date published: 2022-04-15