TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy Chat assistance needs to be available or have better answers options
Date published: 2023-02-26
Rated 3 out of 5 by from Turbo Tax 2022 There's no doubt that Turbo Tax saves he hours of painstaking data entry, and for the most part gets things correct. However, it is also true that there are inconsistencies/bugs that can end up costing a decent amount in underpaid/overpaid taxes if you dont know what you're doing. For example, Turbo Tax assumes that because I am taking RMDs from an Inherited IRA, that I should be taking RMDs from all Traditional IRAs that I own. Turbo Tax checks for consistency and accuracy several times after it tells you that it has verified everything to be accurate. And each time, after verifying that everything is accurate, it seems to come up with another inaccuracy. Finally, on both 02/25/2023 and 02/26/2023, the attempt to connect to Intuit failed many times with Turbo Tax implying that it was a password problem. After verifying, by logging on independently ( outside of the program ), that I was typing the password correctly, I realized that I just had to keep clicking the 'RETRY' button until it actually worked. Today, that required more than 10 RETRY clicks. It was NOT a problem with my Internet Service Provider. It was NOT a problem with my router. It was a problem with Turbo Tax not being able to properly communicate with Intuit.
Date published: 2023-02-26
Rated 4 out of 5 by from Having to pay to e-file state returns is a joke I cannot believe that you have to pay to electronically file your state returns.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use I use it year after year because I can download the repetitive information from year to year without having to type it in each year.
Date published: 2023-02-26
Rated 3 out of 5 by from OK, except for Schedule H and e-file cost. TurboTax is generally fine. Nice that it carries over prior year info and easy to work through the step-by-step. Unfortunately, the Schedule H was incorrect when using step-by-step (primarily box 12 and how the Credit Reduction calculates) and, after Q&A in TurboTax Community, I needed to manually correct entries within the forms before submitting. Also, should be much more up front about cost to e-file state.
Date published: 2023-02-26
Rated 5 out of 5 by from Mary Lou was great MAry Lou was great - easy to talk to, knowledgeable, responsive. I would definitely recommend
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome service! Very helpful! Thank you so much for explaining everything
Date published: 2023-02-26
Rated 3 out of 5 by from Editing difficulties It started out smoothly, by filling out the forms. However, the process to edit/fix errors was quite tedious and frustrating because it would not allow you to edit from the review/edit page.
Date published: 2023-02-26
Rated 5 out of 5 by from TURBO TAX REVIEW OVERALL IT'S FAIRLY QUICK AND EASY. THERE ARE A COUPLE OF ITEMS THAT ARE A BIT CONFUSING, NOT EASLY UNDERSTOOD AND SOMETIMES MY APPLE CANNOT ACCESS PAST YEARS' RETURNS ON THE TURBO WEBSITE.
Date published: 2023-02-26
Rated 5 out of 5 by from I love TurboTax It was very easy and ask the correct questions for processing
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9344
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Chat assistance needs to be available or have better answers options
Date published: 2023-02-26
Rated 3 out of 5 by from Turbo Tax 2022 There's no doubt that Turbo Tax saves he hours of painstaking data entry, and for the most part gets things correct. However, it is also true that there are inconsistencies/bugs that can end up costing a decent amount in underpaid/overpaid taxes if you dont know what you're doing. For example, Turbo Tax assumes that because I am taking RMDs from an Inherited IRA, that I should be taking RMDs from all Traditional IRAs that I own. Turbo Tax checks for consistency and accuracy several times after it tells you that it has verified everything to be accurate. And each time, after verifying that everything is accurate, it seems to come up with another inaccuracy. Finally, on both 02/25/2023 and 02/26/2023, the attempt to connect to Intuit failed many times with Turbo Tax implying that it was a password problem. After verifying, by logging on independently ( outside of the program ), that I was typing the password correctly, I realized that I just had to keep clicking the 'RETRY' button until it actually worked. Today, that required more than 10 RETRY clicks. It was NOT a problem with my Internet Service Provider. It was NOT a problem with my router. It was a problem with Turbo Tax not being able to properly communicate with Intuit.
Date published: 2023-02-26
Rated 4 out of 5 by from Having to pay to e-file state returns is a joke I cannot believe that you have to pay to electronically file your state returns.
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to use I use it year after year because I can download the repetitive information from year to year without having to type it in each year.
Date published: 2023-02-26
Rated 3 out of 5 by from OK, except for Schedule H and e-file cost. TurboTax is generally fine. Nice that it carries over prior year info and easy to work through the step-by-step. Unfortunately, the Schedule H was incorrect when using step-by-step (primarily box 12 and how the Credit Reduction calculates) and, after Q&A in TurboTax Community, I needed to manually correct entries within the forms before submitting. Also, should be much more up front about cost to e-file state.
Date published: 2023-02-26
Rated 5 out of 5 by from Mary Lou was great MAry Lou was great - easy to talk to, knowledgeable, responsive. I would definitely recommend
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome service! Very helpful! Thank you so much for explaining everything
Date published: 2023-02-26
Rated 3 out of 5 by from Editing difficulties It started out smoothly, by filling out the forms. However, the process to edit/fix errors was quite tedious and frustrating because it would not allow you to edit from the review/edit page.
Date published: 2023-02-26
Rated 5 out of 5 by from TURBO TAX REVIEW OVERALL IT'S FAIRLY QUICK AND EASY. THERE ARE A COUPLE OF ITEMS THAT ARE A BIT CONFUSING, NOT EASLY UNDERSTOOD AND SOMETIMES MY APPLE CANNOT ACCESS PAST YEARS' RETURNS ON THE TURBO WEBSITE.
Date published: 2023-02-26
Rated 5 out of 5 by from I love TurboTax It was very easy and ask the correct questions for processing
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9344