TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I am disappointed I have filed for the past 9 years on here... Never have I had to pay extra for any of the features. This time, not only do I have to pay extra to get money that was a free feature last year but I had to pay money to even file on top of the "Deluxe" package. Please remove this from next year.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax suprisingly good this year The process was smooth even though I had more unusual transactions than I have in years prior
Date published: 2022-04-16
Rated 5 out of 5 by from So simple to use!! This was so simple. I didn't need to use assistance.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Love using this software. Easy and self explanatory.
Date published: 2022-04-16
Rated 1 out of 5 by from Not Happy with Intuit TurboTax They will not give you a refund. I live in FL and work for a company in NJ. I included this as part of the question/answer process while entering my data. There are no state taxes in Florida so no state tax return needed to be filed. TurboTax took my money for the Florida return and when I submitted a request for a refund, they refused to give it to me. In addition NO FLORIDA TAX RETURN WAS ACTUALLY INCLUDED for me to download. So they charged me for filing an unnecessary return THAT DID NOT EXIST, so I literally paid for NOTHING. Thanks TurboTax. I will never use your service again and will advise everyone I know about my experience.
Date published: 2022-04-16
Rated 5 out of 5 by from everything went smoothly Experience went very smoothly. Each screen had the references and examples one would need.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX WORKS GREAT I have used turbo tax for several years now and it seems to get better each year. It does a great job of guiding you each step of the process and makes it easy to work with .It asks all the right questions at the right time to make the job easier.
Date published: 2022-04-16
Rated 1 out of 5 by from I was forced to use a version I didn’t need I’ve never had any bad experiences with TurboTax until this year. On previous returns I used schedule k-1 for an estate property, but it was sold so I no longer received income from that property. The program wouldn’t allow me to update it without upgrading to premier and the only other option would have been to delete all my information and start all over again. Not happy about that at all!
Date published: 2022-04-16
Rated 1 out of 5 by from You charge for state e-file TurboTax charges for e-filing the state tax return. H&R Block is free.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax has gotten better. I have used Turbo tax for many years, consequently it remembers quite a few things about us. I found the system easier to use and had a live chat with a live person who quickly helped me solve my issue. Filing went easily and smoothly. Now to wait for the return.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9325
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I am disappointed I have filed for the past 9 years on here... Never have I had to pay extra for any of the features. This time, not only do I have to pay extra to get money that was a free feature last year but I had to pay money to even file on top of the "Deluxe" package. Please remove this from next year.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax suprisingly good this year The process was smooth even though I had more unusual transactions than I have in years prior
Date published: 2022-04-16
Rated 5 out of 5 by from So simple to use!! This was so simple. I didn't need to use assistance.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy Love using this software. Easy and self explanatory.
Date published: 2022-04-16
Rated 1 out of 5 by from Not Happy with Intuit TurboTax They will not give you a refund. I live in FL and work for a company in NJ. I included this as part of the question/answer process while entering my data. There are no state taxes in Florida so no state tax return needed to be filed. TurboTax took my money for the Florida return and when I submitted a request for a refund, they refused to give it to me. In addition NO FLORIDA TAX RETURN WAS ACTUALLY INCLUDED for me to download. So they charged me for filing an unnecessary return THAT DID NOT EXIST, so I literally paid for NOTHING. Thanks TurboTax. I will never use your service again and will advise everyone I know about my experience.
Date published: 2022-04-16
Rated 5 out of 5 by from everything went smoothly Experience went very smoothly. Each screen had the references and examples one would need.
Date published: 2022-04-16
Rated 5 out of 5 by from TURBO TAX WORKS GREAT I have used turbo tax for several years now and it seems to get better each year. It does a great job of guiding you each step of the process and makes it easy to work with .It asks all the right questions at the right time to make the job easier.
Date published: 2022-04-16
Rated 1 out of 5 by from I was forced to use a version I didn’t need I’ve never had any bad experiences with TurboTax until this year. On previous returns I used schedule k-1 for an estate property, but it was sold so I no longer received income from that property. The program wouldn’t allow me to update it without upgrading to premier and the only other option would have been to delete all my information and start all over again. Not happy about that at all!
Date published: 2022-04-16
Rated 1 out of 5 by from You charge for state e-file TurboTax charges for e-filing the state tax return. H&R Block is free.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax has gotten better. I have used Turbo tax for many years, consequently it remembers quite a few things about us. I found the system easier to use and had a live chat with a live person who quickly helped me solve my issue. Filing went easily and smoothly. Now to wait for the return.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9325