TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
Fallingtide from
I am disappointed
I have filed for the past 9 years on here... Never have I had to pay extra for any of the features. This time, not only do I have to pay extra to get money that was a free feature last year but I had to pay money to even file on top of the "Deluxe" package. Please remove this from next year.
Date published: 2022-04-16
Rated 5 out of 5 by
newjerseypeach from
Turbotax suprisingly good this year
The process was smooth even though I had more unusual transactions than I have in years prior
Date published: 2022-04-16
Rated 5 out of 5 by
Cboley from
So simple to use!!
This was so simple. I didn't need to use assistance.
Date published: 2022-04-16
Rated 5 out of 5 by
Rose15121 from
Easy
Love using this software. Easy and self explanatory.
Date published: 2022-04-16
Rated 1 out of 5 by
Michelle0707 from
Not Happy with Intuit TurboTax
They will not give you a refund. I live in FL and work for a company in NJ. I included this as part of the question/answer process while entering my data. There are no state taxes in Florida so no state tax return needed to be filed. TurboTax took my money for the Florida return and when I submitted a request for a refund, they refused to give it to me. In addition NO FLORIDA TAX RETURN WAS ACTUALLY INCLUDED for me to download. So they charged me for filing an unnecessary return THAT DID NOT EXIST, so I literally paid for NOTHING. Thanks TurboTax. I will never use your service again and will advise everyone I know about my experience.
Date published: 2022-04-16
Rated 5 out of 5 by
gwenster44 from
everything went smoothly
Experience went very smoothly. Each screen had the references and examples one would need.
Date published: 2022-04-16
Rated 5 out of 5 by
willy 339 from
TURBO TAX WORKS GREAT
I have used turbo tax for several years now and it seems to get better each year. It does a great job of guiding you each step of the process and makes it easy to work with .It asks all the right questions at the right time to make the job easier.
Date published: 2022-04-16
Rated 1 out of 5 by
TBelcher from
I was forced to use a version I didn’t need
I’ve never had any bad experiences with TurboTax until this year. On previous returns I used schedule k-1 for an estate property, but it was sold so I no longer received income from that property. The program wouldn’t allow me to update it without upgrading to premier and the only other option would have been to delete all my information and start all over again. Not happy about that at all!
Date published: 2022-04-16
Rated 1 out of 5 by
NoThxIDoNot from
You charge for state e-file
TurboTax charges for e-filing the state tax return. H&R Block is free.
Date published: 2022-04-16
Rated 5 out of 5 by
Live chat with Thomasina from
Turbo Tax has gotten better.
I have used Turbo tax for many years, consequently it remembers quite a few things about us. I found the system easier to use and had a live chat with a live person who quickly helped me solve my issue. Filing went easily and smoothly. Now to wait for the return.
All TurboTax® Offerings Reviews - Page 9325
Date published: 2022-04-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Fallingtide from
I am disappointed
I have filed for the past 9 years on here... Never have I had to pay extra for any of the features. This time, not only do I have to pay extra to get money that was a free feature last year but I had to pay money to even file on top of the "Deluxe" package. Please remove this from next year.
Date published: 2022-04-16
Rated 5 out of 5 by
newjerseypeach from
Turbotax suprisingly good this year
The process was smooth even though I had more unusual transactions than I have in years prior
Date published: 2022-04-16
Rated 5 out of 5 by
Cboley from
So simple to use!!
This was so simple. I didn't need to use assistance.
Date published: 2022-04-16
Rated 5 out of 5 by
Rose15121 from
Easy
Love using this software. Easy and self explanatory.
Date published: 2022-04-16
Rated 1 out of 5 by
Michelle0707 from
Not Happy with Intuit TurboTax
They will not give you a refund. I live in FL and work for a company in NJ. I included this as part of the question/answer process while entering my data. There are no state taxes in Florida so no state tax return needed to be filed. TurboTax took my money for the Florida return and when I submitted a request for a refund, they refused to give it to me. In addition NO FLORIDA TAX RETURN WAS ACTUALLY INCLUDED for me to download. So they charged me for filing an unnecessary return THAT DID NOT EXIST, so I literally paid for NOTHING. Thanks TurboTax. I will never use your service again and will advise everyone I know about my experience.
Date published: 2022-04-16
Rated 5 out of 5 by
gwenster44 from
everything went smoothly
Experience went very smoothly. Each screen had the references and examples one would need.
Date published: 2022-04-16
Rated 5 out of 5 by
willy 339 from
TURBO TAX WORKS GREAT
I have used turbo tax for several years now and it seems to get better each year. It does a great job of guiding you each step of the process and makes it easy to work with .It asks all the right questions at the right time to make the job easier.
Date published: 2022-04-16
Rated 1 out of 5 by
TBelcher from
I was forced to use a version I didn’t need
I’ve never had any bad experiences with TurboTax until this year. On previous returns I used schedule k-1 for an estate property, but it was sold so I no longer received income from that property. The program wouldn’t allow me to update it without upgrading to premier and the only other option would have been to delete all my information and start all over again. Not happy about that at all!
Date published: 2022-04-16
Rated 1 out of 5 by
NoThxIDoNot from
You charge for state e-file
TurboTax charges for e-filing the state tax return. H&R Block is free.
Date published: 2022-04-16
Rated 5 out of 5 by
Live chat with Thomasina from
Turbo Tax has gotten better.
I have used Turbo tax for many years, consequently it remembers quite a few things about us. I found the system easier to use and had a live chat with a live person who quickly helped me solve my issue. Filing went easily and smoothly. Now to wait for the return.
All TurboTax® Offerings Reviews - Page 9325
Date published: 2022-04-16