TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great easy to use and gets the job done, and asks the same questions higher priced tax prep services
Date published: 2022-04-10
Rated 4 out of 5 by from Good but not perfect I've used TurboTax for many years and it has served me well. One thing that is never clear is "What attachments are required for my federal and especially state returns?". If that was more specific in the instructions it would help a lot.
Date published: 2022-04-10
Rated 5 out of 5 by from A great guide So easy to use, a great guide through everything!!
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax LIVE is pretty good I used TTAX LIVE because they have years of my returns on file and I had a more complicated return this year. I have every confidence that their numbers are accurate and my return is correct. Be prepared to be patient and duplicate your information, questions and efforts. The initial questions/concerns do NOT get to the tax preparer. Start early as the process takes a lot longer than 5-7 business days. Ask for a copy of your return to be posted in your documents as this is not protocol and you won't see it before you file it. The computer generation CAN make mistakes and may automatically file promissory notes for the next tax year.
Date published: 2022-04-10
Rated 5 out of 5 by from TT is greatly improved! TT is significantly easier to use than I've experienced in prior years. Schedule D, for example, is a breeze compared to last year. I continue to be a satisfied customer!
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth This is a nice smooth way to do your taxes. I like it when you have to stop in the middle and it saves all your information and you can come back and start were you stopped. Plus it allows you to review and go back in needed. Smooth
Date published: 2022-04-10
Rated 5 out of 5 by from Stress-Free Step-by-step. Even a non-techie like me could do. Very easy.
Date published: 2022-04-10
Rated 3 out of 5 by from no call back used turbotax for years requested a call back on a question never received a call back said they did but did not requested another call back and never heard anything
Date published: 2022-04-10
Rated 1 out of 5 by from Turbotax has gotten worse Every other screen is an add for "Extra Services." Last year, I didn't pay anything to file my basic Federal Taxes, this year $59. I used the same site and was charged. Then they charge a $17 fee to pay with a card. I'll be filing my taxes on paper next year.
Date published: 2022-04-10
Rated 5 out of 5 by from Filing with Turbo Tax - Great Experience! I have used Turbo Tax for a few years now but this was my first year using Turbo Tax Live. I had questions on a particular subject and used the Live Chat to get help. I talked with Kimberly and she was Awesome!! She helped me through the parts I had questions with and followed me until the end to make sure I got any additional help I needed. Thank you for having a great product with great customer service!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 9305
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great easy to use and gets the job done, and asks the same questions higher priced tax prep services
Date published: 2022-04-10
Rated 4 out of 5 by from Good but not perfect I've used TurboTax for many years and it has served me well. One thing that is never clear is "What attachments are required for my federal and especially state returns?". If that was more specific in the instructions it would help a lot.
Date published: 2022-04-10
Rated 5 out of 5 by from A great guide So easy to use, a great guide through everything!!
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax LIVE is pretty good I used TTAX LIVE because they have years of my returns on file and I had a more complicated return this year. I have every confidence that their numbers are accurate and my return is correct. Be prepared to be patient and duplicate your information, questions and efforts. The initial questions/concerns do NOT get to the tax preparer. Start early as the process takes a lot longer than 5-7 business days. Ask for a copy of your return to be posted in your documents as this is not protocol and you won't see it before you file it. The computer generation CAN make mistakes and may automatically file promissory notes for the next tax year.
Date published: 2022-04-10
Rated 5 out of 5 by from TT is greatly improved! TT is significantly easier to use than I've experienced in prior years. Schedule D, for example, is a breeze compared to last year. I continue to be a satisfied customer!
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth This is a nice smooth way to do your taxes. I like it when you have to stop in the middle and it saves all your information and you can come back and start were you stopped. Plus it allows you to review and go back in needed. Smooth
Date published: 2022-04-10
Rated 5 out of 5 by from Stress-Free Step-by-step. Even a non-techie like me could do. Very easy.
Date published: 2022-04-10
Rated 3 out of 5 by from no call back used turbotax for years requested a call back on a question never received a call back said they did but did not requested another call back and never heard anything
Date published: 2022-04-10
Rated 1 out of 5 by from Turbotax has gotten worse Every other screen is an add for "Extra Services." Last year, I didn't pay anything to file my basic Federal Taxes, this year $59. I used the same site and was charged. Then they charge a $17 fee to pay with a card. I'll be filing my taxes on paper next year.
Date published: 2022-04-10
Rated 5 out of 5 by from Filing with Turbo Tax - Great Experience! I have used Turbo Tax for a few years now but this was my first year using Turbo Tax Live. I had questions on a particular subject and used the Live Chat to get help. I talked with Kimberly and she was Awesome!! She helped me through the parts I had questions with and followed me until the end to make sure I got any additional help I needed. Thank you for having a great product with great customer service!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 9305