TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Great except for California Worked great for the federal return. For the California return, it wasn't as helpful, especially with the interest paid adjustment. Plus I could not file California electronically, even though I did for the federal return. It said there was an update needed but when I downloaded updates, it still didn't work. This was AFTER I gave credit card info for the $25 charge to file California electronically. I saw no way to cancel the $25 charge. That is pretty bad, considering you have been updating your software for years.
Date published: 2022-03-10
Rated 5 out of 5 by from Love TurboTax Good experience everytime I love turbo tax it is so easy
Date published: 2022-03-10
Rated 4 out of 5 by from Customer for forever It keeps changing every year and sometimes it makes it harder to be find what you are looking for. And it keeps getting more expensive every year and my taxes don't keep getting harder to do.
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use Importing Documents, almost no work of my own, be aware of costs for non-W2 taxes ahead of time.
Date published: 2022-03-10
Rated 5 out of 5 by from Long time user Have used Turbotax for many years and it makes an anxious task easier guiding me through the topics.
Date published: 2022-03-10
Rated 1 out of 5 by from Really pitiful i filed my taxes with turbo tax 6 weeks ago only to find out today that they didn't go ahead and e file it. Now i find out 6 weeks later i still need to file,. not pleased with this. we have been using turbo tax for years and now i don't know if i will use them again.
Date published: 2022-03-10
Rated 1 out of 5 by from I used to like Turbo Tax I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by from Great experience Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is awesome For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 9303
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great except for California Worked great for the federal return. For the California return, it wasn't as helpful, especially with the interest paid adjustment. Plus I could not file California electronically, even though I did for the federal return. It said there was an update needed but when I downloaded updates, it still didn't work. This was AFTER I gave credit card info for the $25 charge to file California electronically. I saw no way to cancel the $25 charge. That is pretty bad, considering you have been updating your software for years.
Date published: 2022-03-10
Rated 5 out of 5 by from Love TurboTax Good experience everytime I love turbo tax it is so easy
Date published: 2022-03-10
Rated 4 out of 5 by from Customer for forever It keeps changing every year and sometimes it makes it harder to be find what you are looking for. And it keeps getting more expensive every year and my taxes don't keep getting harder to do.
Date published: 2022-03-10
Rated 5 out of 5 by from Easy to Use Importing Documents, almost no work of my own, be aware of costs for non-W2 taxes ahead of time.
Date published: 2022-03-10
Rated 5 out of 5 by from Long time user Have used Turbotax for many years and it makes an anxious task easier guiding me through the topics.
Date published: 2022-03-10
Rated 1 out of 5 by from Really pitiful i filed my taxes with turbo tax 6 weeks ago only to find out today that they didn't go ahead and e file it. Now i find out 6 weeks later i still need to file,. not pleased with this. we have been using turbo tax for years and now i don't know if i will use them again.
Date published: 2022-03-10
Rated 1 out of 5 by from I used to like Turbo Tax I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by from Great experience Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is awesome For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 9303