TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
Dan 2021 from
Great except for California
Worked great for the federal return. For the California return, it wasn't as helpful, especially with the interest paid adjustment. Plus I could not file California electronically, even though I did for the federal return. It said there was an update needed but when I downloaded updates, it still didn't work. This was AFTER I gave credit card info for the $25 charge to file California electronically. I saw no way to cancel the $25 charge. That is pretty bad, considering you have been updating your software for years.
Date published: 2022-03-10
Rated 5 out of 5 by
Hanhan998 from
Love TurboTax
Good experience everytime I love turbo tax it is so easy
Date published: 2022-03-10
Rated 4 out of 5 by
Pookie33 from
Customer for forever
It keeps changing every year and sometimes it makes it harder to be find what you are looking for. And it keeps getting more expensive every year and my taxes don't keep getting harder to do.
Date published: 2022-03-10
Rated 5 out of 5 by
amac2011019 from
Easy to Use
Importing Documents, almost no work of my own, be aware of costs for non-W2 taxes ahead of time.
Date published: 2022-03-10
Rated 5 out of 5 by
KTJT from
Long time user
Have used Turbotax for many years and it makes an anxious task easier guiding me through the topics.
Date published: 2022-03-10
Rated 1 out of 5 by
keith5850000000 from
Really pitiful
i filed my taxes with turbo tax 6 weeks ago only to find out today that they didn't go ahead and e file it. Now i find out 6 weeks later i still need to file,. not pleased with this. we have been using turbo tax for years and now i don't know if i will use them again.
Date published: 2022-03-10
Rated 1 out of 5 by
notcomingbacktoturbo from
I used to like Turbo Tax
I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by
Gweed99 from
Great experience
Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by
Trebor21 from
Turbo Tax is awesome
For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by
Bailey girl from
TURBO TAX IS WONDERFUL!
VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
All TurboTax® Offerings Reviews - Page 9303
Date published: 2022-03-10
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Dan 2021 from
Great except for California
Worked great for the federal return. For the California return, it wasn't as helpful, especially with the interest paid adjustment. Plus I could not file California electronically, even though I did for the federal return. It said there was an update needed but when I downloaded updates, it still didn't work. This was AFTER I gave credit card info for the $25 charge to file California electronically. I saw no way to cancel the $25 charge. That is pretty bad, considering you have been updating your software for years.
Date published: 2022-03-10
Rated 5 out of 5 by
Hanhan998 from
Love TurboTax
Good experience everytime I love turbo tax it is so easy
Date published: 2022-03-10
Rated 4 out of 5 by
Pookie33 from
Customer for forever
It keeps changing every year and sometimes it makes it harder to be find what you are looking for. And it keeps getting more expensive every year and my taxes don't keep getting harder to do.
Date published: 2022-03-10
Rated 5 out of 5 by
amac2011019 from
Easy to Use
Importing Documents, almost no work of my own, be aware of costs for non-W2 taxes ahead of time.
Date published: 2022-03-10
Rated 5 out of 5 by
KTJT from
Long time user
Have used Turbotax for many years and it makes an anxious task easier guiding me through the topics.
Date published: 2022-03-10
Rated 1 out of 5 by
keith5850000000 from
Really pitiful
i filed my taxes with turbo tax 6 weeks ago only to find out today that they didn't go ahead and e file it. Now i find out 6 weeks later i still need to file,. not pleased with this. we have been using turbo tax for years and now i don't know if i will use them again.
Date published: 2022-03-10
Rated 1 out of 5 by
notcomingbacktoturbo from
I used to like Turbo Tax
I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by
Gweed99 from
Great experience
Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by
Trebor21 from
Turbo Tax is awesome
For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by
Bailey girl from
TURBO TAX IS WONDERFUL!
VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
All TurboTax® Offerings Reviews - Page 9303
Date published: 2022-03-10