TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from More positive update to yesterday's review I was able to correct all of the error messages by extensively tracing the source of data to a place that I could correct the input. A person with less experience would have a very difficult time correcting the error messages I received in the review. The error message text "cash deductions are too high" for cash charitable deductions where an individual is taking the standard deduction on form 1040-sr is not precise. It should say that the entry is inconsistent with the charitable deductions itemized in the deductions step-by-step. I do not know why the Turbotax software input the 2020 "request for extension estimated payment" into this year's (2021) "request for extension estimated payment form" but I was able to find a place to correct the input that did not trigger an error message. I found 'my" input error that caused form 8995 to duplicate my K-1 losses. All-in-all the Turbotax software made my life better and I was able to e-file.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax saves me every year Fine system. I trust TurboTax because it beats hiring a tax pro.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is awesome Best experience with the assistants on the phone ! A very very good tool is the sharing mode for understanding difficult situations
Date published: 2022-10-17
Rated 5 out of 5 by from Another Great year with TurboTax It is so easy to use and when I have questions, just as easy to click helpful links provided to get answers.
Date published: 2022-10-17
Rated 4 out of 5 by from Regular Turbo Tax user I've used Turbo Tax for years, but this year I filed an extension because I moved just before taxes were due. I ran into huge problems trying to re-start my partially-completed return. The help desk was awesome, and she actually saved the day. However, I do believe the problem should never have occurred. The system doesn't allow a user to restart or re-install the program. Such a nightmare!
Date published: 2022-10-17
Rated 5 out of 5 by from Awsome I had a technical issue with signing into TurboTax to link my Credit Karma Acct. I was using the pH app. Betty informed me to sign into Chrome Web browser & issues was solved. Thx you all Awsome
Date published: 2022-10-17
Rated 1 out of 5 by from i had a terrible time i tried to efile my return AND authorized a payment to the IRS from my checking acct. THEN my return was rejected and i was told i had to mail in the return. BUT nowhere could i find if i should send in a check to pay for the underpayment of taxes and if so what about that authorization i've already given to the IRS to take the $$? I'm feeling that i could possibly end up paying twice what i owe the government! i could not find any help on here! so i am very very disappointed with turbotax help!
Date published: 2022-10-17
Rated 5 out of 5 by from very useful Turbo Tax is easy to use. It stepped me through all I needed to know.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax DELUX is everything expected The help information and individual review of all entries are exceptional.
Date published: 2022-10-17
Rated 3 out of 5 by from efiling efiling nys return has not yet accepted even though greater than 48 hours
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 94
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from More positive update to yesterday's review I was able to correct all of the error messages by extensively tracing the source of data to a place that I could correct the input. A person with less experience would have a very difficult time correcting the error messages I received in the review. The error message text "cash deductions are too high" for cash charitable deductions where an individual is taking the standard deduction on form 1040-sr is not precise. It should say that the entry is inconsistent with the charitable deductions itemized in the deductions step-by-step. I do not know why the Turbotax software input the 2020 "request for extension estimated payment" into this year's (2021) "request for extension estimated payment form" but I was able to find a place to correct the input that did not trigger an error message. I found 'my" input error that caused form 8995 to duplicate my K-1 losses. All-in-all the Turbotax software made my life better and I was able to e-file.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax saves me every year Fine system. I trust TurboTax because it beats hiring a tax pro.
Date published: 2022-10-17
Rated 5 out of 5 by from Turbo Tax is awesome Best experience with the assistants on the phone ! A very very good tool is the sharing mode for understanding difficult situations
Date published: 2022-10-17
Rated 5 out of 5 by from Another Great year with TurboTax It is so easy to use and when I have questions, just as easy to click helpful links provided to get answers.
Date published: 2022-10-17
Rated 4 out of 5 by from Regular Turbo Tax user I've used Turbo Tax for years, but this year I filed an extension because I moved just before taxes were due. I ran into huge problems trying to re-start my partially-completed return. The help desk was awesome, and she actually saved the day. However, I do believe the problem should never have occurred. The system doesn't allow a user to restart or re-install the program. Such a nightmare!
Date published: 2022-10-17
Rated 5 out of 5 by from Awsome I had a technical issue with signing into TurboTax to link my Credit Karma Acct. I was using the pH app. Betty informed me to sign into Chrome Web browser & issues was solved. Thx you all Awsome
Date published: 2022-10-17
Rated 1 out of 5 by from i had a terrible time i tried to efile my return AND authorized a payment to the IRS from my checking acct. THEN my return was rejected and i was told i had to mail in the return. BUT nowhere could i find if i should send in a check to pay for the underpayment of taxes and if so what about that authorization i've already given to the IRS to take the $$? I'm feeling that i could possibly end up paying twice what i owe the government! i could not find any help on here! so i am very very disappointed with turbotax help!
Date published: 2022-10-17
Rated 5 out of 5 by from very useful Turbo Tax is easy to use. It stepped me through all I needed to know.
Date published: 2022-10-17
Rated 5 out of 5 by from TurboTax DELUX is everything expected The help information and individual review of all entries are exceptional.
Date published: 2022-10-17
Rated 3 out of 5 by from efiling efiling nys return has not yet accepted even though greater than 48 hours
Date published: 2022-10-17
All TurboTax® Offerings Reviews - Page 94