TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Payment for TurboTax not up to date TurboTax product is great, but paying for it is not up to date. You can not pay with a creditcard from a US based bank with a foreign billing address. I have reported this several years in a row, but it still has not changed.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax was so easy! Everything was so easily laid out for me to figure out exactly what i needed to do.
Date published: 2022-04-04
Rated 1 out of 5 by from For 30 years awesome...no longer I am one of your longest Turbotax users. This return is very basic. I believe you did your best to stay on top of all the ridiculous pandemic changes. However, I have so much time invested trying to activate last years tax program which I have had to use from time to time that you have lost all credibility with me. Under NO NO NO circumstances should it take 4 hours to access any software program. Nor should you have to change screen resolution a dozen times or type into an empty white screen hoping it will take. To this day it is not fixed. Unacceptable!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is GREAT!! Like the way it walks you through every thing. Really is a great tax tool to use.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax was a big help This was the first time using Turbo Tax in a long time,a lot has changed. There were to many fees.I understand that there are certain fees involved but other services that i have used in the past didn't have as many chargers that cut into the bottom line in the end. Overall the program was pretty easy to use ,just a little hard to navigate at times.As for assistance in answering any questions and reviewing the return before filing Gary was great, he answered all my questions and solved my problems so i could file successfully.
Date published: 2022-04-04
Rated 4 out of 5 by from Awesome service! Been using for 6 years now, never a problem. I would recommend to everyone
Date published: 2022-04-04
Rated 5 out of 5 by from this is the greatest very easy return. did not have to itemize since I knew I did not have enough deductions.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is very awesome Very excellent service especially thank you too Bill C who took time to help me with all my Tax questions
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is great. Really easy I've used turbo tax for years. Easy to use, multiple checkpoints.
Date published: 2022-04-04
Rated 3 out of 5 by from Some issues Very little information as to why filing cost me $120 instead of being free this year, and live chat agent hung up on me claiming "Inactivity" when I was trying to chat. It says "free to file" for simple returns, which my return should have been.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9297
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Payment for TurboTax not up to date TurboTax product is great, but paying for it is not up to date. You can not pay with a creditcard from a US based bank with a foreign billing address. I have reported this several years in a row, but it still has not changed.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax was so easy! Everything was so easily laid out for me to figure out exactly what i needed to do.
Date published: 2022-04-04
Rated 1 out of 5 by from For 30 years awesome...no longer I am one of your longest Turbotax users. This return is very basic. I believe you did your best to stay on top of all the ridiculous pandemic changes. However, I have so much time invested trying to activate last years tax program which I have had to use from time to time that you have lost all credibility with me. Under NO NO NO circumstances should it take 4 hours to access any software program. Nor should you have to change screen resolution a dozen times or type into an empty white screen hoping it will take. To this day it is not fixed. Unacceptable!
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo Tax is GREAT!! Like the way it walks you through every thing. Really is a great tax tool to use.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax was a big help This was the first time using Turbo Tax in a long time,a lot has changed. There were to many fees.I understand that there are certain fees involved but other services that i have used in the past didn't have as many chargers that cut into the bottom line in the end. Overall the program was pretty easy to use ,just a little hard to navigate at times.As for assistance in answering any questions and reviewing the return before filing Gary was great, he answered all my questions and solved my problems so i could file successfully.
Date published: 2022-04-04
Rated 4 out of 5 by from Awesome service! Been using for 6 years now, never a problem. I would recommend to everyone
Date published: 2022-04-04
Rated 5 out of 5 by from this is the greatest very easy return. did not have to itemize since I knew I did not have enough deductions.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is very awesome Very excellent service especially thank you too Bill C who took time to help me with all my Tax questions
Date published: 2022-04-04
Rated 5 out of 5 by from Turbo tax is great. Really easy I've used turbo tax for years. Easy to use, multiple checkpoints.
Date published: 2022-04-04
Rated 3 out of 5 by from Some issues Very little information as to why filing cost me $120 instead of being free this year, and live chat agent hung up on me claiming "Inactivity" when I was trying to chat. It says "free to file" for simple returns, which my return should have been.
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 9297