TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281582 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from 3out of 5 I purchased a download that was supposed to include the federal and one state filing. After entering the license number for the product, A TurboTax prompt appeared and I worked through the program as I've done for years. Everything was fine until I got ready to file and the program prompted me to pay a $60 federal and a $50 state fee for using the software and for filing the returns. That prompt that appeared after I entered the license code was for the on-line version of TurboTax! If I want to use the one I paid for initially, I'd have to start a new return...ugghh. Nothing in the automated Help list to address this and no live-chat available that I can see. My time is more valuable than redoing a new return.
Date published: 2021-03-01
Rated 4 out of 5 by from Come back every year I come back to turbo tax to file every year. I appreciate the help they offer.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Is The Best Farheem was great. Will definitely be filing with turbotax every year.
Date published: 2021-03-01
Rated 3 out of 5 by from good... but could be better It costs $40 "processing fees" to have the fees taken out of my return. that is on top of the other fees. I will be looking for a new tax company. other than all the fees, its pretty straight forward
Date published: 2021-03-01
Rated 5 out of 5 by from Great!!! You continue to make this easier every year! please keep working on this.
Date published: 2021-03-01
Rated 2 out of 5 by from Poorly written SW, Cust Support Hangs Up On You I have not had to file any State tax returns in 3 years (live in Nevada), but still Turbotax continues to force me to wait while it downloads the software for 2 different states. I called support, got put on hold for 30 minutes then hung up upon. Called again and after 45 minutes got through to someone who tried to help but got disconnected after working with them for about an hour. Called in again and they could not pick up where we left off. Also complained about the software asking the same questions time after time.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is a breeze to use After a decade or more of having my employer doing my taxes because we lived overseas, since retiring, I've been able to quickly and easily complete my taxes myself using TurboTax. One improvement would be simplifying how the program handles Non-Qualified Stock Options, as it was a bit confusing.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax its convineintn Its good and faster , not much waiting to file. and you can get help from agents live if you want.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is The best! I Have been using Turbotax for more than 5 years now and every year I log on to have to do my taxes it gets better and easier every year! We have been audit 2 times and Turbotax took care of all our needs and helped us through everything as well as having OUR ENTIRE TAX REFUND GARNISHED From student loan debt They helped walk me through the steps and what forms to use and fill out to get EVERY PENNY our money back!!! Without us having to hire outside parties or just losing our refund altogether. THANK YOU TURBOTAX for always making tax season easy, quick, and headache free!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is easy to use and file. The software guide you step by step to do your income tax return.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9295
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 3out of 5 I purchased a download that was supposed to include the federal and one state filing. After entering the license number for the product, A TurboTax prompt appeared and I worked through the program as I've done for years. Everything was fine until I got ready to file and the program prompted me to pay a $60 federal and a $50 state fee for using the software and for filing the returns. That prompt that appeared after I entered the license code was for the on-line version of TurboTax! If I want to use the one I paid for initially, I'd have to start a new return...ugghh. Nothing in the automated Help list to address this and no live-chat available that I can see. My time is more valuable than redoing a new return.
Date published: 2021-03-01
Rated 4 out of 5 by from Come back every year I come back to turbo tax to file every year. I appreciate the help they offer.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Is The Best Farheem was great. Will definitely be filing with turbotax every year.
Date published: 2021-03-01
Rated 3 out of 5 by from good... but could be better It costs $40 "processing fees" to have the fees taken out of my return. that is on top of the other fees. I will be looking for a new tax company. other than all the fees, its pretty straight forward
Date published: 2021-03-01
Rated 5 out of 5 by from Great!!! You continue to make this easier every year! please keep working on this.
Date published: 2021-03-01
Rated 2 out of 5 by from Poorly written SW, Cust Support Hangs Up On You I have not had to file any State tax returns in 3 years (live in Nevada), but still Turbotax continues to force me to wait while it downloads the software for 2 different states. I called support, got put on hold for 30 minutes then hung up upon. Called again and after 45 minutes got through to someone who tried to help but got disconnected after working with them for about an hour. Called in again and they could not pick up where we left off. Also complained about the software asking the same questions time after time.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is a breeze to use After a decade or more of having my employer doing my taxes because we lived overseas, since retiring, I've been able to quickly and easily complete my taxes myself using TurboTax. One improvement would be simplifying how the program handles Non-Qualified Stock Options, as it was a bit confusing.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax its convineintn Its good and faster , not much waiting to file. and you can get help from agents live if you want.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is The best! I Have been using Turbotax for more than 5 years now and every year I log on to have to do my taxes it gets better and easier every year! We have been audit 2 times and Turbotax took care of all our needs and helped us through everything as well as having OUR ENTIRE TAX REFUND GARNISHED From student loan debt They helped walk me through the steps and what forms to use and fill out to get EVERY PENNY our money back!!! Without us having to hire outside parties or just losing our refund altogether. THANK YOU TURBOTAX for always making tax season easy, quick, and headache free!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is easy to use and file. The software guide you step by step to do your income tax return.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9295