TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Poorly written SW, Cust Support Hangs Up On You I have not had to file any State tax returns in 3 years (live in Nevada), but still Turbotax continues to force me to wait while it downloads the software for 2 different states. I called support, got put on hold for 30 minutes then hung up upon. Called again and after 45 minutes got through to someone who tried to help but got disconnected after working with them for about an hour. Called in again and they could not pick up where we left off. Also complained about the software asking the same questions time after time.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is a breeze to use After a decade or more of having my employer doing my taxes because we lived overseas, since retiring, I've been able to quickly and easily complete my taxes myself using TurboTax. One improvement would be simplifying how the program handles Non-Qualified Stock Options, as it was a bit confusing.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax its convineintn Its good and faster , not much waiting to file. and you can get help from agents live if you want.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is The best! I Have been using Turbotax for more than 5 years now and every year I log on to have to do my taxes it gets better and easier every year! We have been audit 2 times and Turbotax took care of all our needs and helped us through everything as well as having OUR ENTIRE TAX REFUND GARNISHED From student loan debt They helped walk me through the steps and what forms to use and fill out to get EVERY PENNY our money back!!! Without us having to hire outside parties or just losing our refund altogether. THANK YOU TURBOTAX for always making tax season easy, quick, and headache free!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is easy to use and file. The software guide you step by step to do your income tax return.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick, easy, free Guides you step by step. Super simple. E file for multiple states.
Date published: 2021-03-01
Rated 4 out of 5 by from Confusing It probably was my causing that it was confusing. It took me all day and seemed to keep asking me for information which I didn't have. It also cost $90 this year and last year it was $70. No improvement and higher cost.
Date published: 2021-03-01
Rated 3 out of 5 by from Get's it done for less Turbotax made the filing easy without all the form by form payments. After having another tax preparer drop the ball it was nice being able to go step by step and see what my deduction would be as you go.
Date published: 2021-03-01
Rated 5 out of 5 by from Great experience I had some questions and used the chat feature. My wait time was less than expected and I got a clear answer.
Date published: 2021-03-01
Rated 4 out of 5 by from I like it but don't like the "assistance" Turbotax itself is easy to use and understand. If you're a newbie and have some questions (especially with COVID affecting this years taxes), their help is mediocre.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9294
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Poorly written SW, Cust Support Hangs Up On You I have not had to file any State tax returns in 3 years (live in Nevada), but still Turbotax continues to force me to wait while it downloads the software for 2 different states. I called support, got put on hold for 30 minutes then hung up upon. Called again and after 45 minutes got through to someone who tried to help but got disconnected after working with them for about an hour. Called in again and they could not pick up where we left off. Also complained about the software asking the same questions time after time.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is a breeze to use After a decade or more of having my employer doing my taxes because we lived overseas, since retiring, I've been able to quickly and easily complete my taxes myself using TurboTax. One improvement would be simplifying how the program handles Non-Qualified Stock Options, as it was a bit confusing.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax its convineintn Its good and faster , not much waiting to file. and you can get help from agents live if you want.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is The best! I Have been using Turbotax for more than 5 years now and every year I log on to have to do my taxes it gets better and easier every year! We have been audit 2 times and Turbotax took care of all our needs and helped us through everything as well as having OUR ENTIRE TAX REFUND GARNISHED From student loan debt They helped walk me through the steps and what forms to use and fill out to get EVERY PENNY our money back!!! Without us having to hire outside parties or just losing our refund altogether. THANK YOU TURBOTAX for always making tax season easy, quick, and headache free!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS GREAT Turbo tax is easy to use and file. The software guide you step by step to do your income tax return.
Date published: 2021-03-01
Rated 5 out of 5 by from Quick, easy, free Guides you step by step. Super simple. E file for multiple states.
Date published: 2021-03-01
Rated 4 out of 5 by from Confusing It probably was my causing that it was confusing. It took me all day and seemed to keep asking me for information which I didn't have. It also cost $90 this year and last year it was $70. No improvement and higher cost.
Date published: 2021-03-01
Rated 3 out of 5 by from Get's it done for less Turbotax made the filing easy without all the form by form payments. After having another tax preparer drop the ball it was nice being able to go step by step and see what my deduction would be as you go.
Date published: 2021-03-01
Rated 5 out of 5 by from Great experience I had some questions and used the chat feature. My wait time was less than expected and I got a clear answer.
Date published: 2021-03-01
Rated 4 out of 5 by from I like it but don't like the "assistance" Turbotax itself is easy to use and understand. If you're a newbie and have some questions (especially with COVID affecting this years taxes), their help is mediocre.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9294