TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy and helpful No complaints,satisfied and more than likely would use again next year. Thanks TurboTax
Date published: 2022-02-20
Rated 5 out of 5 by from This made me feel productive today I was planning on having a lazy day. Sitting on the couch watching tv, I was able to file all my taxes.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax is great! TurboTax is so easy to use, fill in the blanks using my W-2 form and TurboTax does the rest!
Date published: 2022-02-20
Rated 4 out of 5 by from Great Tax Software, but watch out for fake offers I have used TurboTax for over 25 years, so as tax software it is great. It is easy use, offers great support when you need it and obviously given that track record, I love it. However, there are a couple serious issues to be avoided (lowered the score): 1. Overcharged for items already purchased: Used QuickBooks Small Business as part of a package deal which costs extra to include TurboTax Self-Employed; but, when I got to the end of the tax prep, it insisted I must spend another $89 for the tax software. I had to call support to get this rectified, but this extra $89 charge could have been easily missed given all the pages and numbers of the tax return. 2. Fake tax steps/offers which are optional which encourage you to share your taxing details. Near the end of the program (as you are about to file) TurboTax has several offers disguised as part of the tax filing process including: a. Form to enter you name and current date (along with your spouses) at the bottom of the form with a bunch of small print above it to "share" your tax information with Intuit and all of subsidiaries. This seems to be part of the process of filing your taxes, but as clearly written in the small print is not required and will be used by Intuit to market to you based on your tax return details. b. Offer to use Mint which appears to be part of the process of tracking your tax return after submittal to the IRS, but adds the feature of tracking all your money across all your accounts, great if this is your goal, but sort of subtly sharing your information for every account you own to another Intuit partner (Mint). Morale: READ THE FINE PRINT for every step of this or any software or contract.
Date published: 2022-02-20
Rated 4 out of 5 by from Easy to Use Easy to use. Saves info easy. Can go back and forth easy.
Date published: 2022-02-20
Rated 5 out of 5 by from First Tax Return / W-2 Filer / Really Easy Great first time experience completing my tax return. Each screen contained easy-to-read instructions. I knew what I needed to do. Made me feel confident I was doing everything right.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax was great Little worried at first, took some time. Once I got rolling it all fell into place. I really liked how easy it was to use and the great customer service they presented. I fired my tax accountant of 20 years because he just stopped treating me like a customer and never return calls or go over and explain anything. Turbo tax had an agent call my within 15 minutes and spent a decent amount of time with me making sure I had all my questions answered. Shout out to Nadine who was really helpful.
Date published: 2022-02-20
Rated 5 out of 5 by from Smooth and efficient Really enjoy using Turbotax every year, they are up to date on tax changes and can answer any question that come up as im doing my taxes. I love the check ins to verify i understand how my taxes are being processed so i can make better connections on how my choices may influence me in the future
Date published: 2022-02-20
Rated 5 out of 5 by from Easy peasy!! This is our 5th (?) year filing with TurboTax. We are now retired and qualified for free file because we are now just SS and retirement income. However, over the years we have had a business which we closed and a rental property we sold. We have easily followed the steps for business income and the business closing, the income from the rental and its sale last year. Do not fear, if you need help it is readily available. Thank you TurboTax and we hope we have many years of retirement and using the free TurboTax.
Date published: 2022-02-20
Rated 5 out of 5 by from It was very easy and explanatory It was very easy and explanatory. Tooltips were really helpful understanding each section
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9288
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and helpful No complaints,satisfied and more than likely would use again next year. Thanks TurboTax
Date published: 2022-02-20
Rated 5 out of 5 by from This made me feel productive today I was planning on having a lazy day. Sitting on the couch watching tv, I was able to file all my taxes.
Date published: 2022-02-20
Rated 5 out of 5 by from TurboTax is great! TurboTax is so easy to use, fill in the blanks using my W-2 form and TurboTax does the rest!
Date published: 2022-02-20
Rated 4 out of 5 by from Great Tax Software, but watch out for fake offers I have used TurboTax for over 25 years, so as tax software it is great. It is easy use, offers great support when you need it and obviously given that track record, I love it. However, there are a couple serious issues to be avoided (lowered the score): 1. Overcharged for items already purchased: Used QuickBooks Small Business as part of a package deal which costs extra to include TurboTax Self-Employed; but, when I got to the end of the tax prep, it insisted I must spend another $89 for the tax software. I had to call support to get this rectified, but this extra $89 charge could have been easily missed given all the pages and numbers of the tax return. 2. Fake tax steps/offers which are optional which encourage you to share your taxing details. Near the end of the program (as you are about to file) TurboTax has several offers disguised as part of the tax filing process including: a. Form to enter you name and current date (along with your spouses) at the bottom of the form with a bunch of small print above it to "share" your tax information with Intuit and all of subsidiaries. This seems to be part of the process of filing your taxes, but as clearly written in the small print is not required and will be used by Intuit to market to you based on your tax return details. b. Offer to use Mint which appears to be part of the process of tracking your tax return after submittal to the IRS, but adds the feature of tracking all your money across all your accounts, great if this is your goal, but sort of subtly sharing your information for every account you own to another Intuit partner (Mint). Morale: READ THE FINE PRINT for every step of this or any software or contract.
Date published: 2022-02-20
Rated 4 out of 5 by from Easy to Use Easy to use. Saves info easy. Can go back and forth easy.
Date published: 2022-02-20
Rated 5 out of 5 by from First Tax Return / W-2 Filer / Really Easy Great first time experience completing my tax return. Each screen contained easy-to-read instructions. I knew what I needed to do. Made me feel confident I was doing everything right.
Date published: 2022-02-20
Rated 5 out of 5 by from Turbo Tax was great Little worried at first, took some time. Once I got rolling it all fell into place. I really liked how easy it was to use and the great customer service they presented. I fired my tax accountant of 20 years because he just stopped treating me like a customer and never return calls or go over and explain anything. Turbo tax had an agent call my within 15 minutes and spent a decent amount of time with me making sure I had all my questions answered. Shout out to Nadine who was really helpful.
Date published: 2022-02-20
Rated 5 out of 5 by from Smooth and efficient Really enjoy using Turbotax every year, they are up to date on tax changes and can answer any question that come up as im doing my taxes. I love the check ins to verify i understand how my taxes are being processed so i can make better connections on how my choices may influence me in the future
Date published: 2022-02-20
Rated 5 out of 5 by from Easy peasy!! This is our 5th (?) year filing with TurboTax. We are now retired and qualified for free file because we are now just SS and retirement income. However, over the years we have had a business which we closed and a rental property we sold. We have easily followed the steps for business income and the business closing, the income from the rental and its sale last year. Do not fear, if you need help it is readily available. Thank you TurboTax and we hope we have many years of retirement and using the free TurboTax.
Date published: 2022-02-20
Rated 5 out of 5 by from It was very easy and explanatory It was very easy and explanatory. Tooltips were really helpful understanding each section
Date published: 2022-02-20
All TurboTax® Offerings Reviews - Page 9288