TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy to use! I had the best help from Carolyn in reviewing my taxes. Articulate, competent, explains well, calm and has a great sense of humor!
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax Use it every year..........................................................
Date published: 2022-04-16
Rated 5 out of 5 by from Great service, I have been doing it the last few years. The service is easy and I recommend it to others
Date published: 2022-04-16
Rated 1 out of 5 by from Deceitful Did engage in chat. Was told information that was completely false.
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo tax is getting worse every year I attempted to e file. I received an IND-031-04. AGI or pin incorrect. PIN is a made up number of my choosing. AGI came right off of my 1040 line 11, as instructed, from my taxes I did on Turbo Tax last year. Still rejected. Turbo tax support page says maybe enter 0 in AGI window. Did that. Still rejected. Turbo Tax support- non existent . Tried to sign into my Turbo Tax account. The verification asked for Name /address/ssn/DOB etc. Entered it . Turbo Tax didn't recognize the first name even tho it is exactly from my tax forms. They did however collect $25 to file my state taxes, which will probably be impossible to get refunded. Turbo Tax/Intuit is broken. Good at collecting money, not good at provide a product or support.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as automated for Trust returns as expected Trust returns aren't as well supported as personal tax returns. No specific handling for 1099-R although this is common for trusts. E-File doesn't support my state (CT) but when completing the filing step it e-files the federal and then goes straight to done without going through the state print/mail process.
Date published: 2022-04-16
Rated 5 out of 5 by from Very helpful Turbotax is very easy to use and walks you through every step.
Date published: 2022-04-16
Rated 5 out of 5 by from It is easy to use It is easy to use. Correcting was easy to correct and refile.
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo tax State Charges I have used Turbo Tax for at least 15 years. I purchase the program and it goes up every year. However so does the cost of e file the State of Michigan return. I do not feel you should have to pay for efile,
Date published: 2022-04-16
Rated 5 out of 5 by from My Premier Experience TurboTax Premier handled all my tax situations from current income, retirement income, IRA recharacterization, 401Ks, investment and bank information imports and charitable donations. All the federal information easily transferred to the state forms making state filing very easy. I don't understand why there is still a fee to e-file with Oklahoma when the IRS is complaining about the workload associated with mail-in returns?
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use! I had the best help from Carolyn in reviewing my taxes. Articulate, competent, explains well, calm and has a great sense of humor!
Date published: 2022-04-16
Rated 5 out of 5 by from Love TurboTax Use it every year..........................................................
Date published: 2022-04-16
Rated 5 out of 5 by from Great service, I have been doing it the last few years. The service is easy and I recommend it to others
Date published: 2022-04-16
Rated 1 out of 5 by from Deceitful Did engage in chat. Was told information that was completely false.
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo tax is getting worse every year I attempted to e file. I received an IND-031-04. AGI or pin incorrect. PIN is a made up number of my choosing. AGI came right off of my 1040 line 11, as instructed, from my taxes I did on Turbo Tax last year. Still rejected. Turbo tax support page says maybe enter 0 in AGI window. Did that. Still rejected. Turbo Tax support- non existent . Tried to sign into my Turbo Tax account. The verification asked for Name /address/ssn/DOB etc. Entered it . Turbo Tax didn't recognize the first name even tho it is exactly from my tax forms. They did however collect $25 to file my state taxes, which will probably be impossible to get refunded. Turbo Tax/Intuit is broken. Good at collecting money, not good at provide a product or support.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as automated for Trust returns as expected Trust returns aren't as well supported as personal tax returns. No specific handling for 1099-R although this is common for trusts. E-File doesn't support my state (CT) but when completing the filing step it e-files the federal and then goes straight to done without going through the state print/mail process.
Date published: 2022-04-16
Rated 5 out of 5 by from Very helpful Turbotax is very easy to use and walks you through every step.
Date published: 2022-04-16
Rated 5 out of 5 by from It is easy to use It is easy to use. Correcting was easy to correct and refile.
Date published: 2022-04-16
Rated 3 out of 5 by from Turbo tax State Charges I have used Turbo Tax for at least 15 years. I purchase the program and it goes up every year. However so does the cost of e file the State of Michigan return. I do not feel you should have to pay for efile,
Date published: 2022-04-16
Rated 5 out of 5 by from My Premier Experience TurboTax Premier handled all my tax situations from current income, retirement income, IRA recharacterization, 401Ks, investment and bank information imports and charitable donations. All the federal information easily transferred to the state forms making state filing very easy. I don't understand why there is still a fee to e-file with Oklahoma when the IRS is complaining about the workload associated with mail-in returns?
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 9282