TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from No real Customer Service, Poor for Crypto The software isn't bad, but had to upgrade to premium to process my crypto taxes. Also, needed some answers and the automatic "CPA" help was a bot. Set an appointment with a professional for the next evening and never received the call. I figured out the problem myself. Also, when entering crypto data, once you enter one source for a CSV file, it doesn't let you choose another another source. It assumes they are all from that source, but obviously not all crypto taxes will be processed from the same source. I used TaxBit for most exchanges, but Robinhood is different. Once I selected Robinhood, it wouldn't let me select a different source (Taxbit wasn't even listed, but they provided a tutorial on selectingthe right option on Turbotax) which was complete disregarded on TTax. Also, I tried deleting the entry to see if I could fix this myself, but once you unselect and choose a different source, the Crypto comes up as additional taxable events (if you select) which continues to add tons of pages where you have to go through and select individual taxableevents. It ended up taxing me like 5x what I was supposed to pay. I had to go through and unselect all of the sales that were redundant. So glad I HAD to pay for premium, even though TaxBit did ALL of the work and TurboTax was utterly failing to apply these documents appropriately. Also, they required an EIN from a company I worked for the year before this tax year, which they should have already had since I filed taxes for that year and had included that EIN. This was flagging as an error until I went through every source of 1099 NEC available in the software to figure out what the issue was... what a headache.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is awesome!! They answer any questions you have and show you. Also its fast.
Date published: 2021-02-24
Rated 4 out of 5 by from TurboTax is Great It’s easy to use, not real complicated. It will guide you through and you can go back and fix things easily.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is so amazing! They helped in so many ways to help me understand and do the right things for my forms. I think anyone that doesn't want to spend lots of money going to more expensive tax filers, should use Turbotax. They are amazing, and there is help when you need it, free or with a membership, you get even more benefits! I love it so much!
Date published: 2021-02-24
Rated 5 out of 5 by from SO SIMPLE AND EASY The live experts were very knowledgeable and made sure you understood.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is the shiznits It was easy as one two three. Loved it and I'll be back to do the same
Date published: 2021-02-24
Rated 5 out of 5 by from TurboFast Great experience using this fast convenient way of filing
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax is so helpful I use Turbo every year and it's been so helpful to us!
Date published: 2021-02-24
Rated 5 out of 5 by from easy just follow the steps & Done Free simple returns Just fill in the blanks & Push the buttons & it's done right every time!
Date published: 2021-02-24
Rated 4 out of 5 by from Good program This program was overly complicated, only had a couple of hiccups throughout the process.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from No real Customer Service, Poor for Crypto The software isn't bad, but had to upgrade to premium to process my crypto taxes. Also, needed some answers and the automatic "CPA" help was a bot. Set an appointment with a professional for the next evening and never received the call. I figured out the problem myself. Also, when entering crypto data, once you enter one source for a CSV file, it doesn't let you choose another another source. It assumes they are all from that source, but obviously not all crypto taxes will be processed from the same source. I used TaxBit for most exchanges, but Robinhood is different. Once I selected Robinhood, it wouldn't let me select a different source (Taxbit wasn't even listed, but they provided a tutorial on selectingthe right option on Turbotax) which was complete disregarded on TTax. Also, I tried deleting the entry to see if I could fix this myself, but once you unselect and choose a different source, the Crypto comes up as additional taxable events (if you select) which continues to add tons of pages where you have to go through and select individual taxableevents. It ended up taxing me like 5x what I was supposed to pay. I had to go through and unselect all of the sales that were redundant. So glad I HAD to pay for premium, even though TaxBit did ALL of the work and TurboTax was utterly failing to apply these documents appropriately. Also, they required an EIN from a company I worked for the year before this tax year, which they should have already had since I filed taxes for that year and had included that EIN. This was flagging as an error until I went through every source of 1099 NEC available in the software to figure out what the issue was... what a headache.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is awesome!! They answer any questions you have and show you. Also its fast.
Date published: 2021-02-24
Rated 4 out of 5 by from TurboTax is Great It’s easy to use, not real complicated. It will guide you through and you can go back and fix things easily.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is so amazing! They helped in so many ways to help me understand and do the right things for my forms. I think anyone that doesn't want to spend lots of money going to more expensive tax filers, should use Turbotax. They are amazing, and there is help when you need it, free or with a membership, you get even more benefits! I love it so much!
Date published: 2021-02-24
Rated 5 out of 5 by from SO SIMPLE AND EASY The live experts were very knowledgeable and made sure you understood.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is the shiznits It was easy as one two three. Loved it and I'll be back to do the same
Date published: 2021-02-24
Rated 5 out of 5 by from TurboFast Great experience using this fast convenient way of filing
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax is so helpful I use Turbo every year and it's been so helpful to us!
Date published: 2021-02-24
Rated 5 out of 5 by from easy just follow the steps & Done Free simple returns Just fill in the blanks & Push the buttons & it's done right every time!
Date published: 2021-02-24
Rated 4 out of 5 by from Good program This program was overly complicated, only had a couple of hiccups throughout the process.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9271