TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Too many blank pages There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent and relatively easy to use as always This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by from TIPS If I owe, I'd love an explanation about why I owe and what I could do next year to not own
Date published: 2022-04-11
Rated 2 out of 5 by from Worst Edition Ever From the constant "unable to update" issues which caused me to uninstall and re-install the software 6 times, to the in form errors that were asking the status of my spouse and farm properties, when I was filing as single and had checked no on the do you own farm property boxes, this was hands down the worst turbo tax experience I've had. Generally, it's very smooth and trouble free, but the 2021 turbo tax was a let down.
Date published: 2022-04-11
Rated 3 out of 5 by from State Tax The program kept me in a loop asking for me to file state tax. TN is not required this year as indicated on the state dowload page.
Date published: 2022-04-11
Rated 1 out of 5 by from 1 Computer for 5 returns is garbage! The new update only allowing the cd to be used for 1 computer is ridiculous and the advertisement of such is very misleading. I am paying for 5 returns, it should not matter if it is the same computer or not. Next year I will be exploring my options.
Date published: 2022-04-11
Rated 1 out of 5 by from Meh Turbo Tax used to be easy and intuitive, now it contains a lot of unclear questions and repetitive entering of data.
Date published: 2022-04-11
Rated 2 out of 5 by from Stop it with the upselling already! As a tool, I really like Turbotax. It does the job. However, the constant attempts at upselling to a higher tier plan really hurt the brand and are a reason to consider an alternative solution next year. This year I ended up still filing with Turbotax, because downgrading my plan was only possible if I started from scratch again and that's just not worth my time... but maybe Intuit is banking on that mentality? Well, in that case, well done.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to fill out and understand. Had a question and spoke to one of the tax experts and she was very helpful.
Date published: 2022-04-11
Rated 1 out of 5 by from After 20+ years, no more TurboTax Difficult and non-intuitive, program full of bugs, irritating need to correct program errors after smartcheck.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9271
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too many blank pages There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent and relatively easy to use as always This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by from TIPS If I owe, I'd love an explanation about why I owe and what I could do next year to not own
Date published: 2022-04-11
Rated 2 out of 5 by from Worst Edition Ever From the constant "unable to update" issues which caused me to uninstall and re-install the software 6 times, to the in form errors that were asking the status of my spouse and farm properties, when I was filing as single and had checked no on the do you own farm property boxes, this was hands down the worst turbo tax experience I've had. Generally, it's very smooth and trouble free, but the 2021 turbo tax was a let down.
Date published: 2022-04-11
Rated 3 out of 5 by from State Tax The program kept me in a loop asking for me to file state tax. TN is not required this year as indicated on the state dowload page.
Date published: 2022-04-11
Rated 1 out of 5 by from 1 Computer for 5 returns is garbage! The new update only allowing the cd to be used for 1 computer is ridiculous and the advertisement of such is very misleading. I am paying for 5 returns, it should not matter if it is the same computer or not. Next year I will be exploring my options.
Date published: 2022-04-11
Rated 1 out of 5 by from Meh Turbo Tax used to be easy and intuitive, now it contains a lot of unclear questions and repetitive entering of data.
Date published: 2022-04-11
Rated 2 out of 5 by from Stop it with the upselling already! As a tool, I really like Turbotax. It does the job. However, the constant attempts at upselling to a higher tier plan really hurt the brand and are a reason to consider an alternative solution next year. This year I ended up still filing with Turbotax, because downgrading my plan was only possible if I started from scratch again and that's just not worth my time... but maybe Intuit is banking on that mentality? Well, in that case, well done.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to fill out and understand. Had a question and spoke to one of the tax experts and she was very helpful.
Date published: 2022-04-11
Rated 1 out of 5 by from After 20+ years, no more TurboTax Difficult and non-intuitive, program full of bugs, irritating need to correct program errors after smartcheck.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9271