TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is easy and fast I love TurboTax, everything is explained easy and it gets the job done fast. Also cheaper than going to a tax office
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax slowed down my return! I've had very good experiences with Turbo Tax in the past 7 years. NOT SO this time!
Date published: 2021-02-22
Rated 5 out of 5 by from Great as always Easy, even with stocks, every year I feel confident I am getting a great return with little effort and stress.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY EASY TO USE AND QUICK LOVE THE STEP BY STEP INSTRUCTIONS
Date published: 2021-02-22
Rated 5 out of 5 by from so easy to use It walks you through each step and has help available as needed
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best!!! Quick and easy. Very impressed Would recommend to anyone who needs to file their taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome job I had the best help ever. I wanna think ya'll so much great service
Date published: 2021-02-22
Rated 5 out of 5 by from Very simple to use Turbo Tax. Very simple to use. Will surely use it again. can be done from the recliner.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome I used TurboTax in 2014. I haven't worked since bc I was taking care of my grandson. Finally started back to work last year.
Date published: 2021-02-22
Rated 3 out of 5 by from Not As Please This Year I appreciate that TurboTax took the measures they did to include new COVID tax info and the always user-friendly layout guiding us through that. The one thing I was very unhappy about this year was the lack of help I got from representatives. Firstly, it is too difficult to get to a representative. There are so many steps just to get someone on the phone or chat line. Secondly, I contacted 3 different representatives using 3 different methods, none of which were able to help me. The first was a web chat that timed out and I got no follow-up whatsoever once we were disconnected. The second was a live chat, in which the person said they would call me to more easily address my issue, but once I stated my question, I got put on hold and they never came back on the line and we were automatically disconnected...again...no follow-up. Lastly, I contact someone on the phone and asked them my question and all they could do is read me the text from the site I could read myself. When I pay for tax services, I need skills that reach beyond mine, otherwise it's not worth it for me to pay extra. For these reasons, I was very disappointed this year, but I will still use TurboTax in the future due to the numerous upsides of the service.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9268
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is easy and fast I love TurboTax, everything is explained easy and it gets the job done fast. Also cheaper than going to a tax office
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax slowed down my return! I've had very good experiences with Turbo Tax in the past 7 years. NOT SO this time!
Date published: 2021-02-22
Rated 5 out of 5 by from Great as always Easy, even with stocks, every year I feel confident I am getting a great return with little effort and stress.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY EASY TO USE AND QUICK LOVE THE STEP BY STEP INSTRUCTIONS
Date published: 2021-02-22
Rated 5 out of 5 by from so easy to use It walks you through each step and has help available as needed
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best!!! Quick and easy. Very impressed Would recommend to anyone who needs to file their taxes
Date published: 2021-02-22
Rated 5 out of 5 by from Awesome job I had the best help ever. I wanna think ya'll so much great service
Date published: 2021-02-22
Rated 5 out of 5 by from Very simple to use Turbo Tax. Very simple to use. Will surely use it again. can be done from the recliner.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome I used TurboTax in 2014. I haven't worked since bc I was taking care of my grandson. Finally started back to work last year.
Date published: 2021-02-22
Rated 3 out of 5 by from Not As Please This Year I appreciate that TurboTax took the measures they did to include new COVID tax info and the always user-friendly layout guiding us through that. The one thing I was very unhappy about this year was the lack of help I got from representatives. Firstly, it is too difficult to get to a representative. There are so many steps just to get someone on the phone or chat line. Secondly, I contacted 3 different representatives using 3 different methods, none of which were able to help me. The first was a web chat that timed out and I got no follow-up whatsoever once we were disconnected. The second was a live chat, in which the person said they would call me to more easily address my issue, but once I stated my question, I got put on hold and they never came back on the line and we were automatically disconnected...again...no follow-up. Lastly, I contact someone on the phone and asked them my question and all they could do is read me the text from the site I could read myself. When I pay for tax services, I need skills that reach beyond mine, otherwise it's not worth it for me to pay extra. For these reasons, I was very disappointed this year, but I will still use TurboTax in the future due to the numerous upsides of the service.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9268