TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Great service No additional comments at this time. Thank you very much.
Date published: 2023-02-27
Rated 4 out of 5 by from My 2022 The process was smooth until I got to the consent. I wanted clarification. A phone contact (27 Feb 2023) advised me to sign. I wanted to see what happens if I clicked 'No' and clicked on that answer. The program sent me directly to Payment 123. I could not get back to that menu to change the option to 'Yes'. I was advised that I would have to start ALL OVER to get back to that consent form decision point. Or go with what I had originally selected. QUESTIONS: Could returning back to the consent form decision point be made an option? Could it be made retroactive for my case? John
Date published: 2023-02-27
Rated 2 out of 5 by from It's fine Not too many issues. However, when filling information on my new rental house TurboTax asked me to retrieve information from my HUD-1 Settlement form. Only thing is these forms haven't been used since 2015. So it was really difficult to figure out what information was needed and I was told to help interpret that I would need to pay for the Live version. Update your software TurboTax!
Date published: 2023-02-27
Rated 5 out of 5 by from Super easy and helps me find all deductions Use it every year. Super satisfying to have control of your filing.
Date published: 2023-02-27
Rated 5 out of 5 by from I always use TT I have used TT for several years, and I won't go back to the way it was before. I am in control while utilizing the best assistance there is.
Date published: 2023-02-27
Rated 4 out of 5 by from TurboTax is good if you don't have any major deduc The software is difficult to follow at times. I'm 84 and used to completing forms on the computer but answers sometimes don't solve the problem.
Date published: 2023-02-27
Rated 3 out of 5 by from No chat or on-line help fromTurbo Tax A lot more difficult to now that you can not talk to a Turbo Tax person about questions you have.
Date published: 2023-02-27
Rated 1 out of 5 by from you screwed it up You skipped over sections, and doubled others. Had me owning fed $1090.00 I checked before hitting the file button and found the double dividend and interest. I now owe $492. State was $976 now $800. What did you people do to screw this up?????
Date published: 2023-02-27
Rated 1 out of 5 by from Horrible I've been using Turbo Tax for 10 years straight and I've never had a bad experience until today. I'm on hour 7 of completing and after going back several times it won't allow me to efile my state taxes due to an error. There's no support in the chat anymore and I can't find an answers online. they just keep jacking up the price for their product and delivering a crappy outcome. Even with others complaining on their forum from years ago about this form, they still havent fixed this error related to home office employee expenses.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax is makes my life easier I always can count on Turbo Tax because I don't have the tax knowledge to make sure I file properly each year.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9252
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great service No additional comments at this time. Thank you very much.
Date published: 2023-02-27
Rated 4 out of 5 by from My 2022 The process was smooth until I got to the consent. I wanted clarification. A phone contact (27 Feb 2023) advised me to sign. I wanted to see what happens if I clicked 'No' and clicked on that answer. The program sent me directly to Payment 123. I could not get back to that menu to change the option to 'Yes'. I was advised that I would have to start ALL OVER to get back to that consent form decision point. Or go with what I had originally selected. QUESTIONS: Could returning back to the consent form decision point be made an option? Could it be made retroactive for my case? John
Date published: 2023-02-27
Rated 2 out of 5 by from It's fine Not too many issues. However, when filling information on my new rental house TurboTax asked me to retrieve information from my HUD-1 Settlement form. Only thing is these forms haven't been used since 2015. So it was really difficult to figure out what information was needed and I was told to help interpret that I would need to pay for the Live version. Update your software TurboTax!
Date published: 2023-02-27
Rated 5 out of 5 by from Super easy and helps me find all deductions Use it every year. Super satisfying to have control of your filing.
Date published: 2023-02-27
Rated 5 out of 5 by from I always use TT I have used TT for several years, and I won't go back to the way it was before. I am in control while utilizing the best assistance there is.
Date published: 2023-02-27
Rated 4 out of 5 by from TurboTax is good if you don't have any major deduc The software is difficult to follow at times. I'm 84 and used to completing forms on the computer but answers sometimes don't solve the problem.
Date published: 2023-02-27
Rated 3 out of 5 by from No chat or on-line help fromTurbo Tax A lot more difficult to now that you can not talk to a Turbo Tax person about questions you have.
Date published: 2023-02-27
Rated 1 out of 5 by from you screwed it up You skipped over sections, and doubled others. Had me owning fed $1090.00 I checked before hitting the file button and found the double dividend and interest. I now owe $492. State was $976 now $800. What did you people do to screw this up?????
Date published: 2023-02-27
Rated 1 out of 5 by from Horrible I've been using Turbo Tax for 10 years straight and I've never had a bad experience until today. I'm on hour 7 of completing and after going back several times it won't allow me to efile my state taxes due to an error. There's no support in the chat anymore and I can't find an answers online. they just keep jacking up the price for their product and delivering a crappy outcome. Even with others complaining on their forum from years ago about this form, they still havent fixed this error related to home office employee expenses.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax is makes my life easier I always can count on Turbo Tax because I don't have the tax knowledge to make sure I file properly each year.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9252